# -- # Copyright (C) 2001-2017 OTRS AG, http://otrs.com/ # -- # This software comes with ABSOLUTELY NO WARRANTY. For details, see # the enclosed file COPYING for license information (AGPL). If you # did not receive this file, see http://www.gnu.org/licenses/agpl.txt. # -- package Kernel::Language::vi_VN; use strict; use warnings; use utf8; sub Data { my $Self = shift; # $$START$$ # possible charsets $Self->{Charset} = ['utf-8', ]; # date formats (%A=WeekDay;%B=LongMonth;%T=Time;%D=Day;%M=Month;%Y=Year;) $Self->{DateFormat} = '%D.%M.%Y %T'; $Self->{DateFormatLong} = '%T - %D.%M.%Y'; $Self->{DateFormatShort} = '%D.%M.%Y'; $Self->{DateInputFormat} = '%D.%M.%Y'; $Self->{DateInputFormatLong} = '%D.%M.%Y - %T'; $Self->{Completeness} = 0.243243243243243; # csv separator $Self->{Separator} = ';'; $Self->{Translation} = { # Template: AAABase 'Yes' => 'Có', 'No' => 'Không', 'yes' => 'có', 'no' => 'không', 'Off' => 'Tắt', 'off' => 'tắt', 'On' => 'Mở', 'on' => 'mở', 'top' => 'trên đầu', 'end' => 'cuối', 'Done' => 'Đã xong', 'Cancel' => 'Hủy', 'Reset' => 'Làm lại', 'more than ... ago' => 'cũ hơn ...', 'in more than ...' => 'trong..hơn ', 'within the last ...' => 'trong vòng ...', 'within the next ...' => 'trong vòng tiếp theo', 'Created within the last' => 'Đã tạo ra trong vòng cuối cùng', 'Created more than ... ago' => 'Đã tạo ra hơn trước', 'Today' => 'Hôm nay', 'Tomorrow' => 'Ngày mai', 'Next week' => 'Tuần tới', 'day' => 'ngày', 'days' => 'ngày', 'day(s)' => 'ngày', 'd' => 'ngày', 'hour' => 'giờ', 'hours' => 'giờ', 'hour(s)' => 'giờ', 'Hours' => 'Giờ', 'h' => 'giờ', 'minute' => 'phút', 'minutes' => 'phút', 'minute(s)' => 'phút', 'Minutes' => 'Phút', 'm' => 'phút', 'month' => 'tháng', 'months' => 'tháng', 'month(s)' => 'tháng', 'week' => 'tuần', 'week(s)' => 'tuần', 'quarter' => 'quý', 'quarter(s)' => 'quý', 'half-year' => 'nửa năm', 'half-year(s)' => 'nửa năm', 'year' => 'năm', 'years' => 'năm', 'year(s)' => 'năm', 'second(s)' => 'giây', 'seconds' => 'giây', 'second' => 'giây', 's' => 'giây', 'Time unit' => 'Đơn vị thời gian', 'wrote' => '₫ã viết', 'Message' => 'Thông báo', 'Error' => 'Lỗi', 'Bug Report' => 'Báo cáo lỗi', 'Attention' => 'Chú ý', 'Warning' => 'Cảnh báo', 'Module' => 'Mô đun', 'Modulefile' => 'File mô đun', 'Subfunction' => 'Chức năng con', 'Line' => 'Dòng', 'Setting' => 'Thiết lập', 'Settings' => 'Thiết lập', 'Example' => 'Ví dụ', 'Examples' => 'Các ví dụ', 'valid' => 'hợp lệ', 'Valid' => 'Hợp lệ', 'invalid' => 'không hợp lệ', 'Invalid' => 'Không hợp lệ', '* invalid' => '* không hợp lệ', 'invalid-temporarily' => 'tạm thời không hợp lệ', ' 2 minutes' => '2 phút', ' 5 minutes' => '5 phút', ' 7 minutes' => '7 phút', '10 minutes' => '10 phút', '15 minutes' => '15 phút', 'Mr.' => 'Ông', 'Mrs.' => 'Bà', 'Next' => 'Tiếp', 'Back' => 'Trở lại', 'Next...' => 'Tiếp...', '...Back' => '...Trở lại', '-none-' => 'không', 'none' => 'không', 'none!' => 'không!', 'none - answered' => 'không được trả lời', 'please do not edit!' => 'Xin đừng chỉnh sửa!', 'Need Action' => 'Cẩn hành động', 'AddLink' => 'Thêm liên kết', 'Link' => 'Liên kết', 'Unlink' => 'Bỏ liên kết', 'Linked' => 'Đã liên kết', 'Link (Normal)' => 'Liên kết (Thường)', 'Link (Parent)' => 'Liên kết (Cha)', 'Link (Child)' => 'Liên kết (Con)', 'Normal' => 'Thường', 'Parent' => 'Cha', 'Child' => 'Con', 'Hit' => 'Nhấn chuột', 'Hits' => 'Nhấn chuột', 'Text' => 'Văn bản', 'Standard' => 'Tiêu chuẩn', 'Lite' => 'Nhẹ', 'User' => 'Người dùng', 'Username' => 'Tên đăng nhập', 'Language' => 'Ngôn ngữ', 'Languages' => 'Các ngôn ngữ', 'Password' => 'Mật khẩu', 'Preferences' => 'Tuỳ chọn', 'Salutation' => 'Lời chào', 'Salutations' => 'Những lời chào', 'Signature' => 'Chữ ký', 'Signatures' => 'Những chữ ký', 'Customer' => 'Khách hàng', 'CustomerID' => 'Mã khách hàng', 'CustomerIDs' => 'Mã khách hàng', 'customer' => 'khách hàng', 'agent' => 'điều hành viên', 'system' => 'hệ thống', 'Customer Info' => 'Thông tin khách hàng', 'Customer Information' => 'Thông tin khách hàng', 'Customer Companies' => 'Công ty khách hàng', 'Company' => 'Công ty', 'go!' => 'tiếp tục!', 'go' => 'tiếp tục', 'All' => 'Tất cả', 'all' => 'tất cả', 'Sorry' => 'Xin lỗi', 'update!' => 'cập nhật!', 'update' => 'cập nhật', 'Update' => 'Cập nhật', 'Updated!' => 'Đã cập nhật', 'submit!' => 'xác nhận!', 'submit' => 'xác nhận', 'Submit' => 'Xác nhận', 'change!' => 'thay đổi!', 'Change' => 'Thay đổi', 'change' => 'thay đổi', 'click here' => 'Nhấn chuột vào đây', 'Comment' => 'Nhận xét', 'Invalid Option!' => 'Lựa chọn không hợp lệ!', 'Invalid time!' => 'Thời gian không hợp lệ!', 'Invalid date!' => 'Ngày tháng không hợp lệ!', 'Name' => 'Tên', 'Group' => 'Nhóm', 'Description' => 'Mô tả', 'description' => 'mô tả', 'Theme' => 'Chủ đề', 'Created' => 'Đã khởi tạo', 'Created by' => 'Đã khởi tạo bởi', 'Changed' => 'Đã thay đổi', 'Changed by' => 'Đã thay đổi bởi', 'Search' => 'Tìm kiếm', 'and' => 'và', 'between' => 'giữa', 'before/after' => 'trước / sau', 'Fulltext Search' => 'Tìm kiếm toàn bộ văn bản', 'Data' => 'Dữ liệu', 'Options' => 'Các tùy chọn', 'Title' => 'Tiêu đề', 'Item' => 'Mục', 'Delete' => 'Xóa', 'Edit' => 'Sửa', 'View' => 'Xem', 'Number' => 'Số', 'System' => 'Hệ thống', 'Contact' => 'Liên hệ', 'Contacts' => 'Những liên hệ', 'Export' => 'Xuất', 'Up' => 'Trên', 'Down' => 'Dưới', 'Add' => 'Thêm', 'Added!' => 'Đã thêm', 'Category' => 'Phân loại', 'Viewer' => 'Trình xem', 'Expand' => 'Mở rộng', 'Small' => 'Nhỏ ', 'Medium' => 'Vừa', 'Large' => 'Rộng', 'Date picker' => 'Bảng chọn ngày', 'Show Tree Selection' => 'Lựa chọn cây chương trình', 'The field content is too long!' => 'Các lĩnh vực nội dung quá dài', 'Maximum size is %s characters.' => 'Kích thước tối đa là %s ký tự', 'This field is required or' => 'Các lĩnh vực là cần thiết cho', 'New message' => 'Tin nhắn mới', 'New message!' => 'Tin nhắn mới!', 'Please answer this ticket(s) to get back to the normal queue view!' => 'Hãy trả lời thẻ này để trở lại phần xem các hàng đợi thông thường!', 'You have %s new message(s)!' => 'Bạn có %s tin nhắn mới!', 'You have %s reminder ticket(s)!' => 'Bạn có %s thẻ nhắc công việc!', 'The recommended charset for your language is %s!' => 'Bộ ký tự gợi ý cho ngôn ngữ của bạn là %s!', 'Change your password.' => 'Đổi mật khẩu', 'Please activate %s first!' => 'Vui lòng kích hoạt %s đầu tiên ', 'No suggestions' => 'Không có gợi ý nào', 'Word' => 'Từ', 'Ignore' => 'Bỏ qua', 'replace with' => 'thay thế bằng', 'There is no account with that login name.' => 'Không có tài khoản nào với tên truy cập như thế.', 'Login failed! Your user name or password was entered incorrectly.' => 'Đăng nhập thất bại! Tên người dùng hoặc mật khẩu của bạn đã được nhập không chính xác', 'There is no acount with that user name.' => 'Không có tài khoản nào với tên truy cập như thế.', 'Please contact your administrator' => 'Hãy liên hệ với quản trị viên của bạn', 'Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator.' => 'Xác thực thành công, nhưng không có hồ sơ khách hàng được tìm thấy trong các phụ trợ khách hàng.Hãy liên hệ với quản trị viên của bạn', 'This e-mail address already exists. Please log in or reset your password.' => 'Địa chỉ email này đã tồn tại. Vui lòng đăng nhập hoặc thiết lập lại mật khẩu của bạn', 'Logout' => 'Đăng xuất', 'Logout successful. Thank you for using %s!' => 'Đăng xuất thành công! Cảm ơn bạn đã sử dụng %s!', 'Feature not active!' => 'Tính năng không hoạt động!', 'Agent updated!' => 'Điều hành viên được cập nhật!', 'Database Selection' => 'Lựa chọn cơ sở dữ liệu', 'Create Database' => 'Tạo cơ sở dữ liệu', 'System Settings' => 'Thiết đặt hệ thống', 'Mail Configuration' => 'Cấu hình thư', 'Finished' => 'Kết thúc', 'Install OTRS' => 'Cài đặt OTRS', 'Intro' => 'Giới thiệu', 'License' => 'Giấy phép', 'Database' => 'Cơ sở dữ liệu', 'Configure Mail' => 'Cấu hình thư ', 'Database deleted.' => 'Cơ sở dữ liệu đã bị xóa', 'Enter the password for the administrative database user.' => 'Nhập mật khẩu cho người sử dụng cơ sở dữ liệu hành chính', 'Enter the password for the database user.' => 'Nhập mật khẩu cho người sử dụng cơ sở dữ liệu', 'If you have set a root password for your database, it must be entered here. If not, leave this field empty.' => 'Nếu bạn đã thiết lập một mật khẩu chủ cho cơ sở dữ liệu của bạn, nó phải được nhập vào đây. Nếu không, hãy để trống ô này.', 'Database already contains data - it should be empty!' => 'Cơ sở dữ liệu đã có chứa dữ liệu - nó phải là trống rỗng !', 'Login is needed!' => 'Cần đăng nhập!', 'It is currently not possible to login due to a scheduled system maintenance.' => 'Hiện tại, không thể đăng nhập do bảo trì hệ thống theo lịch trình', 'Password is needed!' => 'Cần mật khẩu!', 'Take this Customer' => 'Chấp nhận khách hàng này', 'Take this User' => 'Chấp nhận người dùng này', 'possible' => 'có thể', 'reject' => 'từ chối', 'reverse' => 'đảo ngược', 'Facility' => 'Tiện ích', 'Time Zone' => 'Múi giờ', 'Pending till' => 'Treo tới khi', 'Don\'t use the Superuser account to work with OTRS! Create new Agents and work with these accounts instead.' => 'Không sử dụng tài khoản cấp cao để làm việc với OTRS.Tạo Điều hành viên mới và làm việc với các tài khoản này để thay thế. ', 'Dispatching by email To: field.' => 'Gửi bằng email tới: trường.', 'Dispatching by selected Queue.' => 'Gửi bởi hàng đợi đã chọn.', 'No entry found!' => 'Không tìm thấy mục nào!', 'Session invalid. Please log in again.' => 'Phiên đã bị gián đoạn. Xin hãy đăng nhập lại.', 'Session has timed out. Please log in again.' => 'Phiên đã bị gián đoạn. Xin hãy đăng nhập lại.', 'Session limit reached! Please try again later.' => 'Phiên đạt giới hạn! Vui lòng thử lại sau', 'No Permission!' => 'Không có quyền!', '(Click here to add)' => '(Nhấn chuột vào đây để thêm)', 'Preview' => 'Xem trước', 'Package not correctly deployed! Please reinstall the package.' => 'Đóng gói không được triển khai một cách chính xác! Hãy cài đặt lại gói', '%s is not writable!' => '%s không thể ghi!', 'Cannot create %s!' => 'Không thể tạo %s!', 'Check to activate this date' => 'Kiểm tra để kích hoạt ngày này', 'You have Out of Office enabled, would you like to disable it?' => 'Bạn đã kích hoạt chế độ Out of Office, bạn có muốn tắt nó không?', 'News about OTRS releases!' => 'Tin tức về phiên bản OTRS', 'Go to dashboard!' => '', 'Customer %s added' => 'Khách hàng %s đã được thêm', 'Role added!' => 'Vai trò bổ sung', 'Role updated!' => 'Cập nhật trách nhiệm', 'Attachment added!' => 'Đính kèm', 'Attachment updated!' => '', 'Response added!' => 'Phản hồi', 'Response updated!' => 'Cập nhật trách nhiệm', 'Group updated!' => 'Nhóm cập nhật!', 'Queue added!' => '', 'Queue updated!' => '', 'State added!' => '', 'State updated!' => '', 'Type added!' => '', 'Type updated!' => '', 'Customer updated!' => '', 'Customer company added!' => '', 'Customer company updated!' => '', 'Note: Company is invalid!' => 'Lưu ý: Công ty không hợp lệ!', 'Mail account added!' => '', 'Mail account updated!' => '', 'System e-mail address added!' => 'Quản trị địa chỉ email hệ thống', 'System e-mail address updated!' => 'Quản trị địa chỉ email hệ thống cập nhật!', 'Contract' => 'Hợp đồng', 'Online Customer: %s' => 'Khách hàng trực tuyến: %s', 'Online Agent: %s' => 'điều hành viên đang online: %s', 'Calendar' => 'Lịch', 'File' => 'Hồ sơ', 'Filename' => 'Tên hồ sơ', 'Type' => 'Loại', 'Size' => 'Cỡ', 'Upload' => 'Tải lên', 'Directory' => 'Đường dẫn', 'Signed' => 'Đã ký', 'Sign' => 'Ký', 'Crypted' => 'Đã gắn mã', 'Crypt' => 'Gắn mã', 'PGP' => '', 'PGP Key' => '', 'PGP Keys' => '', 'S/MIME' => '', 'S/MIME Certificate' => '', 'S/MIME Certificates' => '', 'Office' => 'Văn phòng', 'Phone' => 'Điện thoại', 'Fax' => 'Fax', 'Mobile' => 'Di động', 'Zip' => 'Mã vùng', 'City' => 'Thành phố', 'Street' => 'Đường ', 'Country' => 'Nước', 'Location' => 'Nơi', 'installed' => 'đã cài đặt', 'uninstalled' => 'đã gỡ cài đặt', 'Security Note: You should activate %s because application is already running!' => 'Lưu ý bảo mật: Bạn nên kích hoạt %s bởi ứng dụng đã hoạt động!', 'Unable to parse repository index document.' => 'Không thể phân tích kho lưu trữ tài liệu số.', 'No packages for your framework version found in this repository, it only contains packages for other framework versions.' => 'Không có gói cho phiên bản khuôn khổ của bạn được tìm thấy trong kho lưu trữ này, nó chỉ chứa các gói cho các phiên bản khuôn khổ khác.', 'No packages, or no new packages, found in selected repository.' => 'Không có gói, hoặc không có gói mới, được tìm thấy trong kho lưu trữ được lựa chọn.', 'Edit the system configuration settings.' => 'Chỉnh sửa các thiết lập cấu hình hệ thống', 'ACL information from database is not in sync with the system configuration, please deploy all ACLs.' => 'ACL thông tin từ cơ sở dữ liệu không đồng bộ với các cấu hình hệ thống, hãy triển khai tất cả ACL.', 'printed at' => 'được in tại', 'Loading...' => 'Đang tải', 'Dear Mr. %s,' => 'Thưa ông% s,', 'Dear Mrs. %s,' => 'Thưa bà% s,', 'Dear %s,' => 'Thưa% s,', 'Hello %s,' => 'Xin chào %s', 'This email address is not allowed to register. Please contact support staff.' => '', 'New account created. Sent login information to %s. Please check your email.' => 'Tài khoản mới tạo ra. Gửi thông tin đăng nhập vào% s. Hãy kiểm tra email của bạn.', 'Please press Back and try again.' => 'Xin hãy nhấn Trở lại và thử lại lần nữa.', 'Sent password reset instructions. Please check your email.' => 'Gửi hướng dẫn thiết lập lại mật khẩu. Hãy kiểm tra email của bạn.', 'Sent new password to %s. Please check your email.' => 'Gửi mật khẩu mới tới% s. Hãy kiểm tra email của bạn.', 'Upcoming Events' => 'Sự kiện sắp tới', 'Event' => 'Sự kiện', 'Events' => 'Những sự kiện', 'Invalid Token!' => '', 'more' => 'hơn', 'Collapse' => 'Đổ, sập', 'Shown' => 'Đã thể hiện', 'Shown customer users' => '', 'News' => 'Tin tức', 'Product News' => 'Tin tức sản phẩm', 'OTRS News' => 'Tin tức OTRS', '7 Day Stats' => '7 ngày thống kê số liệu', 'Process Management information from database is not in sync with the system configuration, please synchronize all processes.' => 'Thông tin quản lý quá trình từ cơ sở dữ liệu không đồng bộ với các cấu hình hệ thống, hãy đồng bộ hóa tất cả các quy trình.', 'Package not verified by the OTRS Group! It is recommended not to use this package.' => 'Gói không được xác nhận bởi tập đoàn OTRS! Đó là khuyến cáo không sử dụng gói này.', '
If you continue to install this package, the following issues may occur!

 -Security problems
 -Stability problems
 -Performance problems

Please note that issues that are caused by working with this package are not covered by OTRS service contracts!

' => '
Nếu bạn tiếp tục cài đặt gói này, các vấn đề sau đây có thể xảy ra
& nbsp;! vấn đề -An ninh
& nbsp; vấn đề -Stability
& nbsp; vấn đề -Performance
Xin lưu ý rằng vấn đề được gây ra bằng cách làm việc với phần mềm này không được bảo hiểm theo hợp đồng dịch vụ OTRS!
', 'Mark' => 'Đánh dấu', 'Unmark' => 'Hủy dấu', 'Bold' => 'Chữ đậm', 'Italic' => 'Chữ nghiêng', 'Underline' => 'Gạch dưới', 'Font Color' => 'Màu chữ', 'Background Color' => 'Màu nền', 'Remove Formatting' => 'Hủy bỏ định dạng', 'Show/Hide Hidden Elements' => '', 'Align Left' => '', 'Align Center' => '', 'Align Right' => 'Bên phải', 'Justify' => '', 'Header' => 'Đầu trang', 'Indent' => '', 'Outdent' => '', 'Create an Unordered List' => 'Tạo một danh sách không có thứ tự', 'Create an Ordered List' => 'Tạo một danh sách có thứ tự', 'HTML Link' => 'HTML liên kết', 'Insert Image' => 'Chèn ảnh', 'CTRL' => 'CTRL Kiểm soát ', 'SHIFT' => ' Sự thay đổi', 'Undo' => '', 'Redo' => 'Làm lại', 'OTRS Daemon is not running.' => '', 'Can\'t contact registration server. Please try again later.' => 'Không thể liên lạc với máy chủ đăng ký. Vui lòng thử lại sau.', 'No content received from registration server. Please try again later.' => 'Không có nội dung nhận được từ máy chủ đăng ký. Vui lòng thử lại sau.', 'Problems processing server result. Please try again later.' => '', 'Username and password do not match. Please try again.' => 'Tên người dùng và mật khẩu không khớp. Vui lòng thử lại.', 'The selected process is invalid!' => 'Quá trình chọn không hợp lệ!', 'Upgrade to %s now!' => 'Bây giờ! nâng cấp lên % s ', '%s Go to the upgrade center %s' => '% s Tới trung tâm nâng cấp% s', 'The license for your %s is about to expire. Please make contact with %s to renew your contract!' => 'Các giấy phép cho% s của bạn sắp hết hạn. Hãy liên hệ với% s để gia hạn hợp đồng của bạn!', 'An update for your %s is available, but there is a conflict with your framework version! Please update your framework first!' => 'Bản cập nhật cho% s của bạn có sẵn, nhưng có một cuộc xung đột với phiên bản khuôn khổ của bạn! Vui lòng cập nhật khuôn khổ của bạn trước !', 'Your system was successfully upgraded to %s.' => 'Hệ thống của bạn đã được nâng cấp thành công đến% s.', 'There was a problem during the upgrade to %s.' => 'Có một vấn đề trong quá trình nâng cấp đến% s', '%s was correctly reinstalled.' => '% s đã được cài đặt lại một cách chính xác.', 'There was a problem reinstalling %s.' => 'Có một vấn đề trong lúc cài đặt lại% s.', 'Your %s was successfully updated.' => '% S của bạn đã được cập nhật thành công.', 'There was a problem during the upgrade of %s.' => 'Có một vấn đề trong quá trình nâng cấp của% s.', '%s was correctly uninstalled.' => '% s đã được gỡ bỏ cài đặt một cách chính xác.', 'There was a problem uninstalling %s.' => 'Có một vấn đề gỡ bỏ cài đặt% s.', 'Enable cloud services to unleash all OTRS features!' => '', # Template: AAACalendar 'New Year\'s Day' => 'Ngày đầu năm mới', 'International Workers\' Day' => 'Ngày Lao động Quốc tế', 'Christmas Eve' => 'Đêm Giáng sinh ', 'First Christmas Day' => 'Ngày Giáng sinh đầu tiên', 'Second Christmas Day' => 'Ngày thứ hai của Giáng sinh ', 'New Year\'s Eve' => 'Đêm giao thừa', # Template: AAAGenericInterface 'OTRS as requester' => 'OTRS như yêu cầu', 'OTRS as provider' => 'OTRS là nhà cung cấp ', 'Webservice "%s" created!' => 'Webservice "% s" được tạo ra!', 'Webservice "%s" updated!' => 'Webservice "% s" được cập nhật!', # Template: AAAMonth 'Jan' => 'Tháng 1', 'Feb' => 'Tháng 2', 'Mar' => 'Tháng 3', 'Apr' => 'Tháng 4', 'May' => 'Tháng 5', 'Jun' => 'Tháng 6', 'Jul' => 'Tháng 7', 'Aug' => 'Tháng 8', 'Sep' => 'Tháng 9', 'Oct' => 'Tháng 10', 'Nov' => 'Tháng 11', 'Dec' => 'Tháng 12', 'January' => 'Tháng Một', 'February' => 'Tháng Hai', 'March' => 'Tháng Ba', 'April' => 'Tháng Tư', 'May_long' => 'Tháng Năm', 'June' => 'Tháng Sáu', 'July' => 'Tháng Bảy', 'August' => 'Tháng Tám', 'September' => 'Tháng Chín', 'October' => 'Tháng Mười', 'November' => 'Tháng Mười một', 'December' => 'Tháng Mười hai', # Template: AAAPreferences 'Preferences updated successfully!' => 'Giao diện đã được cập nhật thành công!', 'User Profile' => '', 'Email Settings' => 'Cài đặt email', 'Other Settings' => 'Cài đặt khác ', 'Notification Settings' => '', 'Change Password' => 'Đổi mật khẩu', 'Current password' => 'Mật khẩu hiện tại', 'New password' => 'Mật khẩu mới', 'Verify password' => 'Xác minh mật khẩu', 'Spelling Dictionary' => 'Từ điển chính tả', 'Default spelling dictionary' => 'Từ điển chính tả mặc định', 'Max. shown Tickets a page in Overview.' => 'Số thẻ hiển thị tối đa trên một trang trong phần Tổng quan.', 'The current password is not correct. Please try again!' => 'Mật khẩu hiện tại là không đúng. Vui lòng thử lại!', 'Can\'t update password, your new passwords do not match. Please try again!' => 'Không thể cập nhật mật khẩu, mật khẩu mới của bạn không phù hợp. Vui lòng thử lại!', 'Can\'t update password, it contains invalid characters!' => 'Không thể cập nhật mật khẩu, nó chứa các ký tự không hợp lệ!', 'Can\'t update password, it must be at least %s characters long!' => 'Không thể cập nhật mật khẩu, nó phải được ít nhất ký tự% s dài! ', 'Can\'t update password, it must contain at least 2 lowercase and 2 uppercase characters!' => 'Không thể cập nhật mật khẩu, nó phải chứa ít nhất 2 chữ thường và 2 ký tự chữ hoa!', 'Can\'t update password, it must contain at least 1 digit!' => 'Không thể cập nhật mật khẩu, nó phải chứa ít nhất 1 chữ số!', 'Can\'t update password, it must contain at least 2 characters!' => 'Không thể cập nhật mật khẩu, nó phải có ít nhất 2 ₫ặc tính', 'Can\'t update password, this password has already been used. Please choose a new one!' => 'Không thể cập nhật mật khẩu, mật khẩu này đã được sử dụng. Hãy chọn một cái mới!', 'Select the separator character used in CSV files (stats and searches). If you don\'t select a separator here, the default separator for your language will be used.' => '', 'CSV Separator' => '', # Template: AAATicket 'Status View' => '', 'Service View' => '', 'Bulk' => '', 'Lock' => 'Khóa', 'Unlock' => 'Mở khóa', 'History' => 'Lịch sử', 'Zoom' => 'Phóng đại', 'Age' => 'Tuổi', 'Bounce' => 'Bỏ', 'Forward' => 'Chuyển tiếp', 'From' => 'Từ', 'To' => 'Tới', 'Cc' => 'Cc', 'Bcc' => 'Bcc', 'Subject' => 'Tiêu đề', 'Move' => 'Chuyển', 'Queue' => 'Hàng đợi', 'Queues' => 'Hàng đợi', 'Priority' => 'Ưu tiên', 'Priorities' => 'Những ưu tiên', 'Priority Update' => 'Cập nhật ưu tiên', 'Priority added!' => '', 'Priority updated!' => '', 'Signature added!' => '', 'Signature updated!' => '', 'SLA' => 'SLA', 'Service Level Agreement' => 'Thoả thuận Mức độ Dịch vụ', 'Service Level Agreements' => 'Những Thỏa thuận Mức độ Dịch vụ', 'Service' => 'Dịch vụ', 'Services' => 'Những dịch vụ', 'State' => 'Trạng thái', 'States' => 'Trạng thái', 'Status' => 'Trạng thái', 'Statuses' => 'Trạng thái', 'Ticket Type' => 'Loại vé', 'Ticket Types' => 'Các loại vé', 'Compose' => 'Tạo', 'Pending' => 'Đang treo', 'Owner' => 'Phụ trách', 'Owner Update' => 'Cập nhật phụ trách', 'Responsible' => 'Chịu trách nhiệm', 'Responsible Update' => 'Cập nhật trách nhiệm', 'Sender' => 'Người gửi', 'Article' => 'Bài viết', 'Ticket' => 'Thẻ', 'Createtime' => 'Thời gian khởi tạo', 'plain' => 'gốc', 'Email' => 'E-Mail', 'email' => 'E-Mail', 'Close' => 'Đóng', 'Action' => 'Hành động', 'Attachment' => 'Đính kèm', 'Attachments' => 'Đính kèm', 'This message was written in a character set other than your own.' => 'Tin nhắn này đã được viết bằng bộ ký tự khác với của bạn.', 'If it is not displayed correctly,' => 'Nếu nó không hiển thị chính xác,', 'This is a' => 'Đây là một', 'to open it in a new window.' => 'mở trong cửa sổ mới', 'This is a HTML email. Click here to show it.' => 'Đây là một email HTML. Nhấn chuột vào đây để xem.', 'Free Fields' => 'Các trường tự do', 'Merge' => 'Trộn', 'merged' => 'đã trộn', 'closed successful' => 'đóng thành công', 'closed unsuccessful' => 'đóng không thành công', 'Locked Tickets Total' => 'Tổng số Vé Khóa ', 'Locked Tickets Reminder Reached' => 'Vé bị khóa Đã đạt Nhắc nhở', 'Locked Tickets New' => 'Các Vé khóa mới', 'Responsible Tickets Total' => 'Trách nhiệm Tổng số vé', 'Responsible Tickets New' => 'Trách nhiệm vé mới', 'Responsible Tickets Reminder Reached' => 'Vé có trách nhiệm Đã đạt Nhắc nhở', 'Watched Tickets Total' => 'Tổng số Vé đã xem ', 'Watched Tickets New' => 'Vé mới đã xem ', 'Watched Tickets Reminder Reached' => 'Vé đã xem Đã đạt Nhắc nhở', 'All tickets' => 'Tất cả các thẻ', 'Available tickets' => 'Vé có sẵn', 'Escalation' => 'Sự trèo', 'last-search' => 'tìm kiếm cuối cùng', 'QueueView' => 'Xem hàng đợi', 'Ticket Escalation View' => 'Xem vé leo thang', 'Message from' => 'Thông điệp từ', 'End message' => 'Thông báo kết thúc', 'Forwarded message from' => 'Tin nhắn chuyển tiếp từ', 'End forwarded message' => 'Kết thúc tin nhắn chuyển tiếp', 'Bounce Article to a different mail address' => 'Bài viết bị trả đến một địa chỉ mail khác nhau', 'Reply to note' => '', 'new' => 'mới', 'open' => 'mở', 'Open' => 'Mở', 'Open tickets' => 'Mở các vé', 'closed' => 'đóng', 'Closed' => 'Đóng', 'Closed tickets' => 'Các vé đã đóng', 'removed' => 'gỡ bỏ', 'pending reminder' => 'đang treo nhắc nhở', 'pending auto' => 'đang treo tự động', 'pending auto close+' => 'đang treo tự động đóng+', 'pending auto close-' => 'đang treo tự động đóng-', 'email-external' => 'E-mail bên ngoài', 'email-internal' => 'E-mail nội bộ', 'note-external' => 'lưu ý bên ngoài', 'note-internal' => 'lưu ý nội bộ', 'note-report' => 'lưu ý báo cáo', 'phone' => 'điện thoại', 'sms' => 'tin nhắn sms', 'webrequest' => 'yêu cầu web', 'lock' => 'khóa', 'unlock' => 'không khóa', 'very low' => 'rất chậm', 'low' => 'chậm', 'normal' => 'bình thường', 'high' => 'cao', 'very high' => 'rất cao', '1 very low' => '1 rất chậm', '2 low' => '2 chậm', '3 normal' => '3 bình thường', '4 high' => '4 cao', '5 very high' => '5 rất cao', 'auto follow up' => 'tự động theo dõi', 'auto reject' => 'tự động từ chối', 'auto remove' => 'tự động loại bỏ', 'auto reply' => 'tự động trả lời', 'auto reply/new ticket' => 'tự động trả lời / vé mới', 'Create' => 'Tạo', 'Answer' => 'Trả lời', 'Phone call' => 'Cuộc gọi', 'Ticket "%s" created!' => 'Thẻ "%s" đã được tạo!', 'Ticket Number' => 'Số thẻ', 'Ticket Object' => 'Đối tượng thẻ', 'No such Ticket Number "%s"! Can\'t link it!' => 'Không có thẻ nào có số "%s" như vậy! Không thể liên kết tới đó!', 'You don\'t have write access to this ticket.' => 'Bạn không có quyền ghi vào vé này .', 'Sorry, you need to be the ticket owner to perform this action.' => 'Xin lỗi, bạn cần phải là chủ sở hữu vé để thực hiện hành động này .', 'Please change the owner first.' => 'Hãy thay đổi chủ sở hữu đầu tiên.', 'Ticket selected.' => 'Vé đã chọn.', 'Ticket is locked by another agent.' => 'Vé nầy đã bị khóa bởi đại lý khác.', 'Ticket locked.' => 'Vé đã khóa.', 'Don\'t show closed Tickets' => 'Không hiển thị các thẻ đã đóng', 'Show closed Tickets' => 'Hiển thị các thẻ đã đóng', 'New Article' => 'Bài viết mới', 'Unread article(s) available' => 'Chưa đọc bài có sẵn', 'Remove from list of watched tickets' => 'Xóa khỏi danh sách theo dõi vé', 'Add to list of watched tickets' => 'Thêm vào danh sách theo dõi vé', 'Email-Ticket' => 'Thẻ e-mail', 'Create new Email Ticket' => 'Tạo thẻ e-mail mới', 'Phone-Ticket' => 'Thẻ Cuộc gọi', 'Search Tickets' => 'Tìm kiếm thẻ', 'Customer Realname' => '', 'Customer History' => '', 'Edit Customer Users' => 'Sửa người dùng khách hàng', 'Edit Customer' => 'Chỉnh sửa các khách hàng', 'Bulk Action' => 'Lệnh lô', 'Bulk Actions on Tickets' => 'Lệnh lô trên các thẻ', 'Send Email and create a new Ticket' => 'Gửi e-mail và tạo 1 thẻ mới', 'Create new Email Ticket and send this out (Outbound)' => 'Tạo 1 thẻ e-mail mới và gửi ra ngoài', 'Create new Phone Ticket (Inbound)' => 'Tạo thẻ cuộc gọi mới (vào trong)', 'Address %s replaced with registered customer address.' => 'Địa chỉ %s thay thế với khách hàng đã đăng ký địa chỉ.', 'Customer user automatically added in Cc.' => 'Người sử dụng khách hàng sẽ tự động được thêm vào trong Cc.', 'Overview of all open Tickets' => 'Tổng quan tất cả các thẻ mở', 'Locked Tickets' => 'Các thẻ đã khóa', 'My Locked Tickets' => 'Vé của tôi bị khóa', 'My Watched Tickets' => 'Vé theo dõi của tôi', 'My Responsible Tickets' => 'Vé trách nhiệm của tôi', 'Watched Tickets' => 'Các thẻ đã xem', 'Watched' => 'Đã xem', 'Watch' => 'Xem', 'Unwatch' => 'Không xem', 'Lock it to work on it' => 'Khóa nó để làm việc trên nó', 'Unlock to give it back to the queue' => 'Mở khóa để cho nó trở lại hàng đợi', 'Show the ticket history' => 'Cho thấy lịch sử vé', 'Print this ticket' => 'In vé này', 'Print this article' => 'In bài viết này', 'Split' => 'Sự chia rẻ', 'Split this article' => 'Chia bài viết này', 'Forward article via mail' => 'Chuyển tiếp bài viết qua email', 'Change the ticket priority' => 'Thay đổi vé ưu tiên ', 'Change the ticket free fields!' => 'Thay đổi các trường tự do của thẻ', 'Link this ticket to other objects' => 'Liên kết vé này đến các đối tượng khác', 'Change the owner for this ticket' => 'Thay đổi chủ sở hữu vé này', 'Change the customer for this ticket' => 'Thay đổi khách hàng cho vé này', 'Add a note to this ticket' => 'Thêm một ghi chú vào vé này', 'Merge into a different ticket' => 'Sáp nhập vào một vé khác nhau', 'Set this ticket to pending' => 'Đặt vé này để đang chờ xử', 'Close this ticket' => 'Đóng vé này', 'Look into a ticket!' => 'Xem xét một thẻ!', 'Delete this ticket' => 'Xóa vé này ', 'Mark as Spam!' => 'Đánh dấu là thư rác!', 'My Queues' => 'Hàng đợi của tôi', 'Shown Tickets' => 'Các thẻ được hiển thị', 'Shown Columns' => 'Các cột thể hiện', 'Your email with ticket number "" is merged to "".' => 'E-mail của bạn với số thẻ "" được trộn thành ""!', 'Ticket %s: first response time is over (%s)!' => 'Thẻ %s: lần phản hồi đầu tiên quá (%s)!', 'Ticket %s: first response time will be over in %s!' => 'Thẻ %s: lần phản hồi đầu tiên sẽ quá %s!', 'Ticket %s: update time is over (%s)!' => 'Thẻ %s: lần cập nhật quá (%s)!', 'Ticket %s: update time will be over in %s!' => 'Thẻ %s: lần cập nhật sẽ quá %s!', 'Ticket %s: solution time is over (%s)!' => 'Vé% s: thời gian giải pháp đã qua (% s)!', 'Ticket %s: solution time will be over in %s!' => 'Vé% s: thời gian giải pháp sẽ được qua trong% s!', 'There are more escalated tickets!' => 'Có vé đã leo thang hơn nữa!', 'Plain Format' => 'Định dạng Plain', 'Reply All' => 'Trả lời Tất cả', 'Direction' => 'Phương hướng', 'New ticket notification' => 'Thông báo thẻ mới', 'Send me a notification if there is a new ticket in "My Queues".' => 'Gửi thông báo cho tôi nếu có thẻ mới trong "Hàng đợi của tôi".', 'Send new ticket notifications' => 'Gửi các thông báo vé mới', 'Ticket follow up notification' => 'Vé theo dõi thông báo', 'Send me a notification if a customer sends a follow up and I\'m the owner of the ticket or the ticket is unlocked and is in one of my subscribed queues.' => 'Gửi cho tôi một thông báo nếu một khách hàng gửi một theo dõi và tôi là chủ sở hữu của vé hoặc vé được mở khóa và nằm trong một trong hàng đợi đã đăng ký của tôi.', 'Send ticket follow up notifications' => 'Gửi các thông báo theo dõi vé ', 'Ticket lock timeout notification' => 'Thông báo thời gian chờ khóa thẻ', 'Send me a notification if a ticket is unlocked by the system.' => 'Gửi thông báo cho tôi nếu một thẻ chưa được khóa bởi hệ thống.', 'Send ticket lock timeout notifications' => 'Gửi những thông báo thời gian chờ khóa thẻ', 'Ticket move notification' => 'Thông báo vé di chuyển', 'Send me a notification if a ticket is moved into one of "My Queues".' => 'Gửi thông báo cho tôi nếu một thẻ được chuyển vào một trong những "Hàng đợi của tôi".', 'Send ticket move notifications' => 'Gửi các thông báo di chuyển vé', 'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.' => 'Lựa chọn hàng đợi của hàng đợi yêu thích của bạn. Bạn cũng nhận được thông báo về những người xếp hàng qua email nếu được kích hoạt.', 'Custom Queue' => 'Tuỳ chỉnh xếp hàng', 'QueueView refresh time' => 'Thời gian làm mới Hàng đợi', 'If enabled, the QueueView will automatically refresh after the specified time.' => 'Nếu được kích hoạt, QueueView sẽ tự động làm mới sau thời gian quy định.', 'Refresh QueueView after' => '', 'Screen after new ticket' => 'Màn hình sau khi tạo thẻ mới', 'Show this screen after I created a new ticket' => 'Hiển thị màn hình này sau khi tôi tạo ra một thẻ mới', 'Closed Tickets' => 'Các thẻ đã đóng', 'Show closed tickets.' => 'Hiển thị các thẻ đã đóng.', 'Max. shown Tickets a page in QueueView.' => 'Các thẻ hiển thị tối đa trên mỗi trang trong Hàng đợi.', 'Ticket Overview "Small" Limit' => 'Tổng quan về vé "nhỏ" giới hạn', 'Ticket limit per page for Ticket Overview "Small"' => '', 'Ticket Overview "Medium" Limit' => '', 'Ticket limit per page for Ticket Overview "Medium"' => '', 'Ticket Overview "Preview" Limit' => '', 'Ticket limit per page for Ticket Overview "Preview"' => '', 'Ticket watch notification' => 'Vé xem thông báo', 'Send me the same notifications for my watched tickets that the ticket owners will get.' => 'Gửi cho tôi thông báo tương tự cho tôi xem vé mà các chủ sở hữu sẽ nhận được vé.', 'Send ticket watch notifications' => 'Gửi thông báo xem vé', 'Out Of Office Time' => 'Hết Thời gian Văn phòng', 'New Ticket' => 'Thẻ mới', 'Create new Ticket' => 'Tạo thẻ mới', 'Customer called' => 'Khách hàng được gọi', 'phone call' => 'cuộc gọi', 'Phone Call Outbound' => 'Điện thoại gọi đi', 'Phone Call Inbound' => 'Điện thoại trong nước', 'Reminder Reached' => 'Nhắc nhở đã đạt đến', 'Reminder Tickets' => 'Nhắc nhở Vé', 'Escalated Tickets' => 'Nhiều vé ₫ã leo thang', 'New Tickets' => 'Các thẻ mới', 'Open Tickets / Need to be answered' => 'Những vé Mở / Cần được trả lời', 'All open tickets, these tickets have already been worked on, but need a response' => 'Tất cả các vé mở, và đã được làm việc trên, nhưng cần một phản ứng', 'All new tickets, these tickets have not been worked on yet' => 'Tất cả các vé mới, các vé đã chưa được làm việc ', 'All escalated tickets' => 'Tất cả các vé ₫ã leo thang', 'All tickets with a reminder set where the reminder date has been reached' => '', 'Archived tickets' => 'Những vé được lưu trữ', 'Unarchived tickets' => 'Những vé bỏ lưu trữ', 'Ticket Information' => 'Tin tức về vé', 'including subqueues' => '', 'excluding subqueues' => '', # Template: AAAWeekDay 'Sun' => 'Chủ nhật', 'Mon' => 'Thứ hai', 'Tue' => 'Thứ ba', 'Wed' => 'Thứ tư', 'Thu' => 'Thứ năm', 'Fri' => 'Thứ sáu', 'Sat' => 'Thứ bảy', # Template: AdminACL 'ACL Management' => '', 'Filter for ACLs' => '', 'Filter' => 'Lọc', 'ACL Name' => '', 'Actions' => '', 'Create New ACL' => '', 'Deploy ACLs' => '', 'Export ACLs' => '', 'Configuration import' => 'Nhập khẩu cấu hình', 'Here you can upload a configuration file to import ACLs to your system. The file needs to be in .yml format as exported by the ACL editor module.' => '', 'This field is required.' => 'Lĩnh vực này là cần thiết.', 'Overwrite existing ACLs?' => 'Ghi đè lên ACL hiện tại?', 'Upload ACL configuration' => 'Cấu hình tải lên ACL', 'Import ACL configuration(s)' => 'Nhập khẩu cấu hình ACL (s)', 'To create a new ACL you can either import ACLs which were exported from another system or create a complete new one.' => 'Để tạo một ACL mới bạn có thể ACL nhập khẩu được xuất khẩu từ một hệ thống khác hoặc tạo một hình mới hoàn thành.', 'Changes to the ACLs here only affect the behavior of the system, if you deploy the ACL data afterwards. By deploying the ACL data, the newly made changes will be written to the configuration.' => 'Những thay đổi trong ACL ở đây chỉ ảnh hưởng đến hành vi của hệ thống, nếu bạn triển khai các dữ liệu ACL sau đó. Bằng cách triển khai các dữ liệu ACL, những thay đổi mới được thực hiện sẽ được ghi vào cấu hình.', 'ACLs' => 'Danh sách kiểm soát truy cập', 'Please note: This table represents the execution order of the ACLs. If you need to change the order in which ACLs are executed, please change the names of the affected ACLs.' => 'Xin lưu ý: Bảng này đại diện cho thứ tự thực hiện các ACL. Nếu bạn cần thay đổi thứ tự mà ACL được thực hiện, hãy thay đổi tên của các ACL bị ảnh hưởng.', 'ACL name' => 'tên ACL = Danh sách kiểm soát truy cập', 'Validity' => 'Hiệu lực', 'Copy' => 'Bản sao', 'No data found.' => 'Không tìm thấy dữ liệu.', # Template: AdminACLEdit 'Edit ACL %s' => 'Chỉnh sửa ACL% s Danh sách kiểm soát truy cập', 'Go to overview' => 'Tới Tổng quan', 'Delete ACL' => 'Xóa ACL = Danh sách kiểm soát truy cập', 'Delete Invalid ACL' => 'Xóa không hợp lệ ACL Danh sách kiểm soát truy cập', 'Match settings' => 'Các thiết lập phù hợp', 'Set up matching criteria for this ACL. Use \'Properties\' to match the current screen or \'PropertiesDatabase\' to match attributes of the current ticket that are in the database.' => 'Thiết lập các tiêu chuẩn cho phù hợp với danh sách kiểm soát truy cập này. Sử dụng cơ sở dữ liệu để phù hợp với màn hình hiện tại hoặc cơ sở dữ liệu thuộc tính để phù hợp với thuộc tính của thẻ hiện có trong cơ sở dữ liệu.', 'Change settings' => 'Thay đổi cài đặt', 'Set up what you want to change if the criteria match. Keep in mind that \'Possible\' is a white list, \'PossibleNot\' a black list.' => 'Thiết lập những gì bạn muốn thay đổi nếu phù hợp tiêu chuẩn. Hãy nhớ rằng "có thể" là một danh sách trắng, \'PossibleNot\' danh sách đen.', 'Check the official' => 'Kiểm tra chính thức', 'documentation' => 'tài liệu', 'Show or hide the content' => 'Hiển thị hoặc ẩn nội dung', 'Edit ACL information' => 'Chỉnh sửa thông tin ACL Danh sách kiểm soát truy cập', 'Stop after match' => 'Dừng sau khi khớp', 'Edit ACL structure' => 'Chỉnh sửa cấu trúc ACL Danh sách kiểm soát truy cập', 'Save settings' => '', 'Save ACL' => '', 'Save' => 'Lưu', 'or' => 'hoặc', 'Save and finish' => 'Lưu và kết thúc', 'Do you really want to delete this ACL?' => 'Bạn có thực sự muốn xóa ACL Danh sách kiểm soát truy cậpnày không ?', 'This item still contains sub items. Are you sure you want to remove this item including its sub items?' => 'Mặt hàng này vẫn còn chứa các mặt hàng phụ. Bạn có chắc bạn muốn loại bỏ mặt hàng này bao gồm các mục phụ của nó?', 'An item with this name is already present.' => 'Một mặt hàng với tên này là đã có mặt.', 'Add all' => 'Thêm tất cả', 'There was an error reading the ACL data.' => 'Có một lỗi đọc dữ liệu ACL Danh sách kiểm soát truy cập', # Template: AdminACLNew 'Create a new ACL by submitting the form data. After creating the ACL, you will be able to add configuration items in edit mode.' => 'Tạo một ACL Danh sách kiểm soát truy cập mới bằng cách gửi các dữ liệu mẫu. Sau khi tạo ACLDanh sách kiểm soát truy cập, bạn sẽ có thể để thêm các mục cấu hình trong chế độ chỉnh sửa.', # Template: AdminAttachment 'Attachment Management' => 'Quản trị đính kèm', 'Add attachment' => 'Thêm tập tin đính kèm', 'List' => 'Danh sách', 'Download file' => 'Tải hồ sơ', 'Delete this attachment' => 'Xóa tập tin đính kèm này', 'Do you really want to delete this attachment?' => '', 'Add Attachment' => 'Đính kèm thêm', 'Edit Attachment' => 'Chỉnh sửa hồ sơ đính kèm', # Template: AdminAutoResponse 'Auto Response Management' => 'Quản trị phản hồi tự động', 'Add auto response' => 'Thêm phản hồi tự động', 'Add Auto Response' => 'Thêm Phản Hồi Tự Động', 'Edit Auto Response' => 'Chỉnh sửa phản hồi tự động ', 'Response' => 'Phản hồi', 'Auto response from' => 'Phản hồi tự động từ', 'Reference' => 'Tham chiếu', 'You can use the following tags' => 'Bạn có thể sử dụng những thẻ sau đây', 'To get the first 20 character of the subject.' => 'Lấy 20 ký tự đầu tiên của tiêu đề', 'To get the first 5 lines of the email.' => 'Lấy 5 dòng đầu tiên của email', 'To get the name of the ticket\'s customer user (if given).' => '', 'To get the article attribute' => 'Để có được các thuộc tính bài viết', ' e. g.' => 'Thí dụ', 'Options of the current customer user data' => 'Tùy chọn của dữ liệu người dùng của khách hàng hiện tại', 'Ticket owner options' => 'Sự lựa chọn chủ sở hữu vé', 'Ticket responsible options' => 'Vé tùy chọn chịu trách nhiệm', 'Options of the current user who requested this action' => 'Các tùy chọn của người dùng hiện tại yêu cầu hành động này', 'Options of the ticket data' => 'Tùy chọn các dữ liệu của vé', 'Options of ticket dynamic fields internal key values' => 'Tùy chọn của vé lĩnh vực năng động giá trị chính của nội bộ', 'Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields' => 'Tùy chọn của vé lĩnh vực năng động hiển thị giá trị, hữu ích cho Dropdown và Multiselect lĩnh vực', 'Config options' => 'Tùy chọn cấu hình', 'Example response' => 'Ví dụ phản hồi', # Template: AdminCloudServiceSupportDataCollector 'Cloud Service Management' => 'Quản lý dịch vụ đám mây', 'Support Data Collector' => 'Thu thập dữ liệu hỗ tr', 'Support data collector' => 'Thu thập dữ liệu hỗ tr', 'Hint' => 'Gợi ', 'Currently support data is only shown in this system.' => 'Dữ liệu hỗ trợ hiện thời chỉ được hiển thị trên hệ thống này.', 'It is highly recommended to send this data to OTRS Group in order to get better support.' => 'Chúng tối khuyến nghị gửi dữ liệu này đến Nhóm OTRS để hỗ trợ tốt hơn.', 'Configuration' => 'Cấu h', 'Send support data' => 'Gửi dữ liệu hỗ trợ', 'This will allow the system to send additional support data information to OTRS Group.' => '', 'System Registration' => '', 'To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the \'send support data\' option.)' => '', 'Register this System' => '', 'System Registration is disabled for your system. Please check your configuration.' => '', # Template: AdminCloudServices 'System registration is a service of OTRS Group, which provides a lot of advantages!' => '', 'Please note that the use of OTRS cloud services requires the system to be registered.' => '', 'Register this system' => '', 'Here you can configure available cloud services that communicate securely with %s.' => '', 'Available Cloud Services' => '', 'Upgrade to %s' => '', # Template: AdminCustomerCompany 'Customer Management' => 'Quản lý khách hàng', 'Wildcards like \'*\' are allowed.' => 'Ký hiệu đại diện như \'*\' được cho phép.', 'Add customer' => 'Thêm khách hàng', 'Select' => 'Chọn', 'List (only %s shown - more available)' => '', 'List (%s total)' => '', 'Please enter a search term to look for customers.' => 'Vui lòng nhập một thuật ngữ tìm kiếm để tìm kiếm khách hàng.', 'Add Customer' => 'Thêm khách hàng', # Template: AdminCustomerUser 'Customer User Management' => 'Quản lý khách hàng và người dùng', 'Back to search results' => 'Trở lại kết quả tìm kiếm', 'Add customer user' => 'Thêm khách hàng', 'Customer user are needed to have a customer history and to login via customer panel.' => 'Người sử dụng của khách hàng là cần thiết để có một lịch sử khách hàng và đăng nhập thông qua bảng điều khiển của khách hàng.', 'Last Login' => 'Đăng nhập cuối', 'Login as' => 'Đăng nhập với', 'Switch to customer' => 'Chuyển sang khách hàng', 'Add Customer User' => 'Thêm khách hàng ', 'Edit Customer User' => 'Chỉnh sửa sử dụng khách hàng', 'This field is required and needs to be a valid email address.' => 'Lĩnh vực này được yêu cầu và cần phải là một địa chỉ email hợp lệ.', 'This email address is not allowed due to the system configuration.' => 'Địa chỉ email này là không được phép do cấu hình hệ thống.', 'This email address failed MX check.' => 'Địa chỉ email này đã thất bại MX kiểm tra.', 'DNS problem, please check your configuration and the error log.' => '', 'The syntax of this email address is incorrect.' => 'Cú pháp của địa chỉ email này là không chính xác.', # Template: AdminCustomerUserGroup 'Manage Customer-Group Relations' => 'Nhóm quản lý quan hệ khách hàng', 'Notice' => 'Lưu ý', 'This feature is disabled!' => 'Tính năng này đã bị vô hiệu hóa!', 'Just use this feature if you want to define group permissions for customers.' => 'Chỉ cần sử dụng tính năng này nếu bạn muốn xác định cho phép nhóm cho khách hàng.', 'Enable it here!' => 'Kích hoạt tại đây!', 'Edit Customer Default Groups' => 'Chỉnh sửa khách hàng mặc định Groups', 'These groups are automatically assigned to all customers.' => 'Các nhóm này sẽ được tự động gán cho tất cả khách hàng.', 'You can manage these groups via the configuration setting "CustomerGroupAlwaysGroups".' => 'Bạn có thể quản lý các nhóm thông qua các thiết lập cấu hình "CustomerGroupAlwaysGroups".', 'Filter for Groups' => 'Bộ lọc cho các nhóm', 'Just start typing to filter...' => 'Chỉ cần bắt đầu nhập để lọc ...', 'Select the customer:group permissions.' => 'Chọn khách hàng: cho phép nhóm.', 'If nothing is selected, then there are no permissions in this group (tickets will not be available for the customer).' => 'Nếu không có gì được chọn, sau đó không có quyền truy cập trong nhóm này (vé sẽ không có sẵn cho khách hàng).', 'Search Results' => 'Kết quả tìm kiếm', 'Customers' => 'Những khách hàng', 'No matches found.' => 'Không tìm thấy những sự phù hợp', 'Groups' => 'Nhóm', 'Change Group Relations for Customer' => 'Thay đổi quan hệ nhóm cho khách hàng', 'Change Customer Relations for Group' => 'Thay đổi quan hệ khách hàng cho Tập đoàn', 'Toggle %s Permission for all' => 'Toggle% s Cho phép tất cả', 'Toggle %s permission for %s' => 'Toggle cho phép% s cho% s', 'Customer Default Groups:' => 'Nhóm khách hàng mặc định:', 'No changes can be made to these groups.' => 'Không có thay đổi có thể được thực hiện cho các nhóm này. ', 'ro' => 'Chỉ đọc', 'Read only access to the ticket in this group/queue.' => 'Quyền chỉ đọc truy cập vào thẻ trong nhóm/hàng đợi này.', 'rw' => 'đọc và ghi', 'Full read and write access to the tickets in this group/queue.' => 'Quyền đọc và ghi truy cập vào thẻ trong nhóm/hàng đợi này.', # Template: AdminCustomerUserService 'Manage Customer-Services Relations' => 'Quản lý quan hệ khách hàng-Dịch vụ', 'Edit default services' => 'Những dịch vụ chỉnh sửa mặc định', 'Filter for Services' => 'Bộ lọc cho các dịch vụ', 'Allocate Services to Customer' => 'Phân bổ Dịch vụ cho Khách hàng', 'Allocate Customers to Service' => 'Phân bổ khách hàng đến với dịch vụ ', 'Toggle active state for all' => 'Trạng thái hoạt động Toggle cho tất cả', 'Active' => 'Hoạt động', 'Toggle active state for %s' => 'Toggle trạng thái hoạt động cho% s', # Template: AdminDynamicField 'Dynamic Fields Management' => 'Quản lý năng động Fields', 'Add new field for object' => 'Thêm lĩnh vực mới cho đối tượng', 'To add a new field, select the field type from one of the object\'s list, the object defines the boundary of the field and it can\'t be changed after the field creation.' => 'Để thêm một lĩnh vực mới, chọn loại trường từ một danh sách các đối tượng, các đối tượng xác định ranh giới của lĩnh vực này và nó không thể được thay đổi sau khi thành lập trường.', 'Dynamic Fields List' => '', 'Dynamic fields per page' => '', 'Label' => 'Nhản hiệu', 'Order' => 'Đặt hàng', 'Object' => 'Đối tượng', 'Delete this field' => 'Xóa lĩnh vực này', 'Do you really want to delete this dynamic field? ALL associated data will be LOST!' => 'Bạn có thực sự muốn xóa lĩnh vực năng động này? Tất cả dữ liệu liên quan sẽ BỊ MẤT!', 'Delete field' => 'Xóa lĩnh vực', 'Deleting the field and its data. This may take a while...' => '', # Template: AdminDynamicFieldCheckbox 'Dynamic Fields' => '', 'Field' => '', 'Go back to overview' => 'Quay trở lại Tổng quan', 'General' => 'Chung', 'This field is required, and the value should be alphabetic and numeric characters only.' => 'Lĩnh vực này là cần thiết, và giá trị phải là các ký tự chữ cái và số.', 'Must be unique and only accept alphabetic and numeric characters.' => 'Phải là duy nhất và chỉ chấp nhận các ký tự chữ và số.', 'Changing this value will require manual changes in the system.' => 'Thay đổi giá trị này sẽ yêu cầu thay đổi dẫn sử dụng trong hệ thống.', 'This is the name to be shown on the screens where the field is active.' => 'Đây là tên sẽ được hiển thị trên màn hình nơi mà lĩnh vực này đang hoạt động.', 'Field order' => 'Lĩnh vực thứ tự', 'This field is required and must be numeric.' => 'Lĩnh vực này là cần thiết và phải là số.', 'This is the order in which this field will be shown on the screens where is active.' => 'Đây là thứ tự trong đó lĩnh vực này sẽ được hiển thị trên màn hình khi đang hoạt động.', 'Field type' => '', 'Object type' => '', 'Internal field' => '', 'This field is protected and can\'t be deleted.' => 'Lĩnh vực này được bảo vệ và không thể bị xóa.', 'Field Settings' => '', 'Default value' => '', 'This is the default value for this field.' => 'Đây là giá trị mặc ​​định cho lĩnh vực này.', # Template: AdminDynamicFieldDateTime 'Default date difference' => 'Sự khác biệt ngày tháng mặc định', 'This field must be numeric.' => 'Lĩnh vực này cần phải là số.', 'The difference from NOW (in seconds) to calculate the field default value (e.g. 3600 or -60).' => 'The difference from NOW (in seconds) to calculate the field default value (e.g. 3600 or -60).', 'Define years period' => 'Xác định thời gian của năm ', 'Activate this feature to define a fixed range of years (in the future and in the past) to be displayed on the year part of the field.' => '', 'Years in the past' => 'Những năm trong quá khứ', 'Years in the past to display (default: 5 years).' => 'Những năm trong quá khứ để hiển thị (mặc định: 5 năm).', 'Years in the future' => 'Những năm trong tương lai', 'Years in the future to display (default: 5 years).' => 'Những năm trong tương lai để hiển thị (mặc định: 5 năm).', 'Show link' => 'Hiển thị liên kết', 'Here you can specify an optional HTTP link for the field value in Overviews and Zoom screens.' => 'Ở đây bạn có thể chỉ định một kết nối HTTP tùy chọn cho giá trị trường trong tổng quan và Zoom màn hình.', 'Link for preview' => '', 'If filled in, this URL will be used for a preview which is shown when this link is hovered in ticket zoom. Please note that for this to work, the regular URL field above needs to be filled in, too.' => '', 'Restrict entering of dates' => 'Hạn chế cách nhập các ngày', 'Here you can restrict the entering of dates of tickets.' => 'Ở đây bạn có thể hạn chế các cách nhập ngày tháng vé.', # Template: AdminDynamicFieldDropdown 'Possible values' => 'Giá trị có thể', 'Key' => 'Khóa', 'Value' => 'Giá trị', 'Remove value' => 'Loại bỏ giá trị', 'Add value' => '', 'Add Value' => 'Tăng thêm giá trị', 'Add empty value' => 'Thêm giá trị rỗng', 'Activate this option to create an empty selectable value.' => 'Kích hoạt tùy chọn này để tạo ra một giá trị có thể lựa chọn sản phẩm nào.', 'Tree View' => 'Xem ở dạng cây trình bày', 'Activate this option to display values as a tree.' => 'Kích hoạt tùy chọn này để hiển thị giá trị như một cái cây.', 'Translatable values' => '', 'If you activate this option the values will be translated to the user defined language.' => '', 'Note' => 'Lưu ý', 'You need to add the translations manually into the language translation files.' => 'Bạn cần phải thêm các bản dịch bằng tay vào các tập tin ngôn ngữ dịch thuật.', # Template: AdminDynamicFieldText 'Number of rows' => 'Số lượng hàng', 'Specify the height (in lines) for this field in the edit mode.' => 'Xác định chiều cao (trong dây chuyền) cho lĩnh vực này trong chế độ chỉnh sửa.', 'Number of cols' => '', 'Specify the width (in characters) for this field in the edit mode.' => 'Xác định chiều rộng (bằng ký tự) cho lĩnh vực này trong chế độ chỉnh sửa.', 'Check RegEx' => '', 'Here you can specify a regular expression to check the value. The regex will be executed with the modifiers xms.' => '', 'RegEx' => '', 'Invalid RegEx' => '', 'Error Message' => 'Thông báo lỗi', 'Add RegEx' => '', # Template: AdminEmail 'Admin Notification' => 'Thông báo quản trị', 'With this module, administrators can send messages to agents, group or role members.' => 'Với mô-đun này, các quản trị viên có thể gửi tin nhắn cho các điều hành viên, nhóm hoặc vai trò.', 'Create Administrative Message' => 'Tạo tin nhắn hành chính', 'Your message was sent to' => 'Thông điệp của bạn đã được gửi đến', 'Send message to users' => 'Gửi tin nhắn cho người sử dụng', 'Send message to group members' => 'Gửi tin nhắn cho các thành viên nhóm', 'Group members need to have permission' => 'Thành viên trong nhóm cần phải có sự cho phép', 'Send message to role members' => 'Gửi tin nhắn cho các thành viên đóng vai trò', 'Also send to customers in groups' => 'Cũng có thể gửi cho khách hàng trong các nhóm', 'Body' => 'Nội dung', 'Send' => 'Gửi', # Template: AdminGenericAgent 'Generic Agent' => 'Nhân viên phụ trách chung', 'Add job' => 'Thêm công việc', 'Last run' => 'Lần vận hành trước', 'Run Now!' => 'Vận hành ngay!', 'Delete this task' => 'Xóa nhiệm vụ này', 'Run this task' => 'Chạy nhiệm vụ này', 'Do you really want to delete this task?' => '', 'Job Settings' => 'Thiết đặt công việc', 'Job name' => 'Tên công việc', 'The name you entered already exists.' => 'Tên bạn đã nhập đã tồn tại.', 'Toggle this widget' => 'Chuyển các phụ tùng này', 'Automatic execution (multiple tickets)' => 'Thực hiện tự động (nhiều vé)', 'Execution Schedule' => 'Lịch trình thực hiện', 'Schedule minutes' => 'Phút lịch trình', 'Schedule hours' => 'Tiếng đồng hồ lịch trình', 'Schedule days' => 'Lịch trình ngày chuẩn', 'Currently this generic agent job will not run automatically.' => 'Hiện nay tác vụ hệ thống này sẽ không chạy tự động.', 'To enable automatic execution select at least one value from minutes, hours and days!' => 'Để cho phép thực hiện tự động chọn ít nhất một giá trị từ phút, giờ và ngày!', 'Event based execution (single ticket)' => 'Tổ chức sự kiện có trụ sở chấp hành thực hiện (vé duy nhất)', 'Event Triggers' => 'Gây nên sự kiện', 'List of all configured events' => 'Danh sách tất cả các sự kiện được cấu hình', 'Delete this event' => 'Xóa sự kiện này', 'Additionally or alternatively to a periodic execution, you can define ticket events that will trigger this job.' => 'Ngoài ra hay cách khác để thực hiện một chu kỳ, bạn có thể xác định sự kiện vé sẽ kích hoạt công việc này.', 'If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.' => 'Nếu một sự kiện vé bị sa thải bộ lọc vé sẽ được áp dụng để kiểm tra xem vé phù hợp. Chỉ khi đó công việc được chạy trên vé đó.', 'Do you really want to delete this event trigger?' => 'Bạn có thực sự muốn xóa kích hoạt sự kiện này?', 'Add Event Trigger' => 'Thêm sự kiện kích hoạt', 'Add Event' => '', 'To add a new event select the event object and event name and click on the "+" button' => 'Để thêm một sự kiện mới chọn đối tượng và tên của sự kiện và nhấn vào nút "+"', 'Duplicate event.' => 'Sự kiện trùng lặp.', 'This event is already attached to the job, Please use a different one.' => 'Sự kiện này đã được gắn liền với công việc, hãy sử dụng một cái khác.', 'Delete this Event Trigger' => 'Xóa Kích hoạt sự kiện này', 'Remove selection' => '', 'Select Tickets' => 'Chọn Vé', '(e. g. 10*5155 or 105658*)' => 'ví dụ: 10*5144 hoặc 105658*', '(e. g. 234321)' => 'ví dụ: 234321', 'Customer user' => '', '(e. g. U5150)' => 'ví dụ: U5150', 'Fulltext-search in article (e. g. "Mar*in" or "Baue*").' => 'Toàn văn tìm kiếm trong bài viết (ví dụ: "Mar *" hoặc "Baue *").', 'Agent' => 'điều hành viên', 'Ticket lock' => 'Khóa vé', 'Create times' => 'Tạo lần cập nhật', 'No create time settings.' => 'Không có thiết đặt lần khởi tạo', 'Ticket created' => 'Thẻ đã tạo', 'Ticket created between' => 'Thẻ đã tạo giữa', 'Last changed times' => 'Lần đã thay đổi cuối cùng ', 'No last changed time settings.' => 'Không có cài đặt lần đã thay đổi cuối cùng ', 'Ticket last changed' => 'Vé đã thay đổi lần cuối', 'Ticket last changed between' => 'Vé đã thay đổi cuối cùng giữa', 'Change times' => 'Thay đổi lần', 'No change time settings.' => 'Không thay đổi thời gian cài đặt.', 'Ticket changed' => 'Vé thay đổi', 'Ticket changed between' => 'Vé thay đổi giữa', 'Close times' => 'Thời gian đóng', 'No close time settings.' => 'Không có cài đặt thời gian đóng .', 'Ticket closed' => '', 'Ticket closed between' => '', 'Pending times' => '', 'No pending time settings.' => 'Không có thiết đặt lần treo', 'Ticket pending time reached' => 'Lần treo thẻ đã đạt tới', 'Ticket pending time reached between' => 'Lần treo thẻ đã đạt tới giữa', 'Escalation times' => '', 'No escalation time settings.' => '', 'Ticket escalation time reached' => '', 'Ticket escalation time reached between' => '', 'Escalation - first response time' => '', 'Ticket first response time reached' => '', 'Ticket first response time reached between' => '', 'Escalation - update time' => '', 'Ticket update time reached' => '', 'Ticket update time reached between' => '', 'Escalation - solution time' => '', 'Ticket solution time reached' => '', 'Ticket solution time reached between' => '', 'Archive search option' => '', 'Update/Add Ticket Attributes' => '', 'Set new service' => '', 'Set new Service Level Agreement' => '', 'Set new priority' => '', 'Set new queue' => '', 'Set new state' => '', 'Pending date' => 'Ngày treo', 'Set new agent' => '', 'new owner' => '', 'new responsible' => 'chủ sở hữu mới', 'Set new ticket lock' => 'Đặt vé khóa mới', 'New customer user' => '', 'New customer ID' => '', 'New title' => 'Danh hiệu mới', 'New type' => 'Loại mới', 'New Dynamic Field Values' => '', 'Archive selected tickets' => '', 'Add Note' => 'Thêm lưu ý', 'Time units' => 'Các đơn vị thời gian', 'Execute Ticket Commands' => '', 'Send agent/customer notifications on changes' => '', 'CMD' => 'CMD', 'This command will be executed. ARG[0] will be the ticket number. ARG[1] the ticket id.' => 'Lệnh này sẽ được chạy. ARG[0] sẽ là số thẻ. ARG[1] là mã thẻ.', 'Delete tickets' => 'Xóa thẻ', 'Warning: All affected tickets will be removed from the database and cannot be restored!' => '', 'Execute Custom Module' => '', 'Param %s key' => '', 'Param %s value' => '', 'Save Changes' => '', 'Results' => 'Kết quả', '%s Tickets affected! What do you want to do?' => '', 'Warning: You used the DELETE option. All deleted tickets will be lost!' => '', 'Warning: There are %s tickets affected but only %s may be modified during one job execution!' => '', 'Edit job' => '', 'Run job' => '', 'Affected Tickets' => '', # Template: AdminGenericInterfaceDebugger 'GenericInterface Debugger for Web Service %s' => '', 'You are here' => '', 'Web Services' => '', 'Debugger' => '', 'Go back to web service' => '', 'Clear' => '', 'Do you really want to clear the debug log of this web service?' => '', 'Request List' => '', 'Time' => 'Thời giab', 'Remote IP' => '', 'Loading' => '', 'Select a single request to see its details.' => '', 'Filter by type' => '', 'Filter from' => '', 'Filter to' => '', 'Filter by remote IP' => '', 'Limit' => 'Giới hạn', 'Refresh' => 'Làm mới', 'Request Details' => '', 'An error occurred during communication.' => '', 'Show or hide the content.' => '', 'Clear debug log' => '', # Template: AdminGenericInterfaceInvokerDefault 'Add new Invoker to Web Service %s' => '', 'Change Invoker %s of Web Service %s' => '', 'Add new invoker' => '', 'Change invoker %s' => '', 'Do you really want to delete this invoker?' => '', 'All configuration data will be lost.' => '', 'Invoker Details' => '', 'The name is typically used to call up an operation of a remote web service.' => '', 'Please provide a unique name for this web service invoker.' => '', 'Invoker backend' => '', 'This OTRS invoker backend module will be called to prepare the data to be sent to the remote system, and to process its response data.' => '', 'Mapping for outgoing request data' => '', 'Configure' => '', 'The data from the invoker of OTRS will be processed by this mapping, to transform it to the kind of data the remote system expects.' => '', 'Mapping for incoming response data' => '', 'The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.' => '', 'Asynchronous' => '', 'This invoker will be triggered by the configured events.' => '', 'Asynchronous event triggers are handled by the OTRS Scheduler Daemon in background (recommended).' => '', 'Synchronous event triggers would be processed directly during the web request.' => '', 'Save and continue' => '', 'Delete this Invoker' => '', # Template: AdminGenericInterfaceMappingSimple 'GenericInterface Mapping Simple for Web Service %s' => '', 'Go back to' => '', 'Mapping Simple' => '', 'Default rule for unmapped keys' => '', 'This rule will apply for all keys with no mapping rule.' => '', 'Default rule for unmapped values' => '', 'This rule will apply for all values with no mapping rule.' => '', 'New key map' => '', 'Add key mapping' => '', 'Mapping for Key ' => '', 'Remove key mapping' => '', 'Key mapping' => '', 'Map key' => '', 'matching the' => '', 'to new key' => '', 'Value mapping' => '', 'Map value' => '', 'to new value' => '', 'Remove value mapping' => '', 'New value map' => '', 'Add value mapping' => '', 'Do you really want to delete this key mapping?' => '', 'Delete this Key Mapping' => '', # Template: AdminGenericInterfaceMappingXSLT 'GenericInterface Mapping XSLT for Web Service %s' => '', 'Mapping XML' => '', 'Template' => '', 'The entered data is not a valid XSLT stylesheet.' => '', 'Insert XSLT stylesheet.' => '', # Template: AdminGenericInterfaceOperationDefault 'Add new Operation to Web Service %s' => '', 'Change Operation %s of Web Service %s' => '', 'Add new operation' => '', 'Change operation %s' => '', 'Do you really want to delete this operation?' => '', 'Operation Details' => '', 'The name is typically used to call up this web service operation from a remote system.' => '', 'Please provide a unique name for this web service.' => '', 'Mapping for incoming request data' => '', 'The request data will be processed by this mapping, to transform it to the kind of data OTRS expects.' => '', 'Operation backend' => '', 'This OTRS operation backend module will be called internally to process the request, generating data for the response.' => '', 'Mapping for outgoing response data' => '', 'The response data will be processed by this mapping, to transform it to the kind of data the remote system expects.' => '', 'Delete this Operation' => '', # Template: AdminGenericInterfaceTransportHTTPREST 'GenericInterface Transport HTTP::REST for Web Service %s' => '', 'Network transport' => '', 'Properties' => '', 'Route mapping for Operation' => '', 'Define the route that should get mapped to this operation. Variables marked by a \':\' will get mapped to the entered name and passed along with the others to the mapping. (e.g. /Ticket/:TicketID).' => '', 'Valid request methods for Operation' => '', 'Limit this Operation to specific request methods. If no method is selected all requests will be accepted.' => '', 'Maximum message length' => '', 'This field should be an integer number.' => '', 'Here you can specify the maximum size (in bytes) of REST messages that OTRS will process.' => '', 'Send Keep-Alive' => '', 'This configuration defines if incoming connections should get closed or kept alive.' => '', 'Host' => 'Máy chủ host', 'Remote host URL for the REST requests.' => '', 'e.g https://www.otrs.com:10745/api/v1.0 (without trailing backslash)' => '', 'Controller mapping for Invoker' => '', 'The controller that the invoker should send requests to. Variables marked by a \':\' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).' => '', 'Valid request command for Invoker' => '', 'A specific HTTP command to use for the requests with this Invoker (optional).' => '', 'Default command' => '', 'The default HTTP command to use for the requests.' => '', 'Authentication' => '', 'The authentication mechanism to access the remote system.' => '', 'A "-" value means no authentication.' => '', 'The user name to be used to access the remote system.' => '', 'The password for the privileged user.' => '', 'Use SSL Options' => '', 'Show or hide SSL options to connect to the remote system.' => '', 'Certificate File' => '', 'The full path and name of the SSL certificate file.' => '', 'e.g. /opt/otrs/var/certificates/REST/ssl.crt' => '', 'Certificate Password File' => '', 'The full path and name of the SSL key file.' => '', 'e.g. /opt/otrs/var/certificates/REST/ssl.key' => '', 'Certification Authority (CA) File' => '', 'The full path and name of the certification authority certificate file that validates the SSL certificate.' => '', 'e.g. /opt/otrs/var/certificates/REST/CA/ca.file' => '', # Template: AdminGenericInterfaceTransportHTTPSOAP 'GenericInterface Transport HTTP::SOAP for Web Service %s' => '', 'Endpoint' => '', 'URI to indicate a specific location for accessing a service.' => '', 'e.g. http://local.otrs.com:8000/Webservice/Example' => '', 'Namespace' => '', 'URI to give SOAP methods a context, reducing ambiguities.' => '', 'e.g urn:otrs-com:soap:functions or http://www.otrs.com/GenericInterface/actions' => '', 'Request name scheme' => '', 'Select how SOAP request function wrapper should be constructed.' => '', '\'FunctionName\' is used as example for actual invoker/operation name.' => '', '\'FreeText\' is used as example for actual configured value.' => '', 'Response name free text' => '', 'Text to be used to as function wrapper name suffix or replacement.' => '', 'Please consider XML element naming restrictions (e.g. don\'t use \'<\' and \'&\').' => '', 'Response name scheme' => '', 'Select how SOAP response function wrapper should be constructed.' => '', 'Here you can specify the maximum size (in bytes) of SOAP messages that OTRS will process.' => '', 'Encoding' => '', 'The character encoding for the SOAP message contents.' => '', 'e.g utf-8, latin1, iso-8859-1, cp1250, Etc.' => '', 'SOAPAction' => '', 'Set to "Yes" to send a filled SOAPAction header.' => '', 'Set to "No" to send an empty SOAPAction header.' => '', 'SOAPAction separator' => '', 'Character to use as separator between name space and SOAP method.' => '', 'Usually .Net web services uses a "/" as separator.' => '', 'Proxy Server' => '', 'URI of a proxy server to be used (if needed).' => '', 'e.g. http://proxy_hostname:8080' => '', 'Proxy User' => '', 'The user name to be used to access the proxy server.' => '', 'Proxy Password' => '', 'The password for the proxy user.' => '', 'The full path and name of the SSL certificate file (must be in .p12 format).' => '', 'e.g. /opt/otrs/var/certificates/SOAP/certificate.p12' => '', 'The password to open the SSL certificate.' => '', 'The full path and name of the certification authority certificate file that validates SSL certificate.' => '', 'e.g. /opt/otrs/var/certificates/SOAP/CA/ca.pem' => '', 'Certification Authority (CA) Directory' => '', 'The full path of the certification authority directory where the CA certificates are stored in the file system.' => '', 'e.g. /opt/otrs/var/certificates/SOAP/CA' => '', 'Sort options' => '', 'Add new first level element' => '', 'Element' => '', 'Outbound sort order for xml fields (structure starting below function name wrapper) - see documentation for SOAP transport.' => '', # Template: AdminGenericInterfaceWebservice 'GenericInterface Web Service Management' => '', 'Add web service' => '', 'Clone web service' => '', 'The name must be unique.' => '', 'Clone' => '', 'Export web service' => '', 'Import web service' => '', 'Configuration File' => '', 'The file must be a valid web service configuration YAML file.' => '', 'Import' => 'Nhập', 'Configuration history' => '', 'Delete web service' => '', 'Do you really want to delete this web service?' => '', 'Ready-to-run Web Services' => '', 'Here you can activate ready-to-run web services showcasing our best practices that are a part of %s.' => '', 'Please note that these web services may depend on other modules only available with certain %s contract levels (there will be a notification with further details when importing).' => '', 'Import ready-to-run web service' => '', 'Would you like to benefit from web services created by experts? Upgrade to %s to import some sophisticated ready-to-run web services.' => '', 'After you save the configuration you will be redirected again to the edit screen.' => '', 'If you want to return to overview please click the "Go to overview" button.' => '', 'Web Service List' => '', 'Remote system' => '', 'Provider transport' => '', 'Requester transport' => '', 'Debug threshold' => '', 'In provider mode, OTRS offers web services which are used by remote systems.' => '', 'In requester mode, OTRS uses web services of remote systems.' => '', 'Operations are individual system functions which remote systems can request.' => '', 'Invokers prepare data for a request to a remote web service, and process its response data.' => '', 'Controller' => '', 'Inbound mapping' => '', 'Outbound mapping' => '', 'Delete this action' => '', 'At least one %s has a controller that is either not active or not present, please check the controller registration or delete the %s' => '', 'Delete webservice' => '', 'Delete operation' => '', 'Delete invoker' => '', 'Clone webservice' => '', 'Import webservice' => '', # Template: AdminGenericInterfaceWebserviceHistory 'GenericInterface Configuration History for Web Service %s' => '', 'Go back to Web Service' => '', 'Here you can view older versions of the current web service\'s configuration, export or even restore them.' => '', 'Configuration History List' => '', 'Version' => 'Phiên bản', 'Create time' => '', 'Select a single configuration version to see its details.' => '', 'Export web service configuration' => '', 'Restore web service configuration' => '', 'Do you really want to restore this version of the web service configuration?' => '', 'Your current web service configuration will be overwritten.' => '', 'Restore' => '', # Template: AdminGroup 'WARNING: When you change the name of the group \'admin\', before making the appropriate changes in the SysConfig, you will be locked out of the administrations panel! If this happens, please rename the group back to admin per SQL statement.' => '', 'Group Management' => 'Quản trị nhóm', 'Add group' => '', 'The admin group is to get in the admin area and the stats group to get stats area.' => 'Nhóm quản trị lấy trong khu vực quản trị và nhóm thống kê lấy trong khu vực thống kê.', 'Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...). ' => '', 'It\'s useful for ASP solutions. ' => '', 'total' => '', 'Add Group' => 'Thêm nhóm', 'Edit Group' => '', # Template: AdminLog 'System Log' => 'Bản ghi hệ thống', 'Here you will find log information about your system.' => '', 'Hide this message' => '', 'Recent Log Entries' => '', # Template: AdminMailAccount 'Mail Account Management' => '', 'Add mail account' => '', 'All incoming emails with one account will be dispatched in the selected queue!' => 'Tất cả các email đến với 1 tài khoản sẽ được gửi vào trong hàng đợi đã chọn!', 'If your account is trusted, the already existing X-OTRS header at arrival time (for priority, ...) will be used! PostMaster filter will be used anyway.' => 'Nếu tài khoản của bạn là đáng tin cậy, đầu trang X-OTRS đã có tại thời gian đến (cho mức độ ưu tiên, ...) sẽ được sử dụng! Bộ lọc PostMaster cũng sẽ được dùng.', 'Delete account' => '', 'Fetch mail' => '', 'Add Mail Account' => '', 'Example: mail.example.com' => '', 'IMAP Folder' => '', 'Only modify this if you need to fetch mail from a different folder than INBOX.' => '', 'Trusted' => 'Tin cậy', 'Dispatching' => 'Đang gửi', 'Edit Mail Account' => '', # Template: AdminNavigationBar 'Admin' => 'Quản trị', 'Agent Management' => '', 'Queue Settings' => '', 'Ticket Settings' => '', 'System Administration' => '', 'Online Admin Manual' => '', # Template: AdminNotificationEvent 'Ticket Notification Management' => '', 'Add notification' => '', 'Export Notifications' => '', 'Configuration Import' => '', 'Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.' => '', 'Overwrite existing notifications?' => '', 'Upload Notification configuration' => '', 'Import Notification configuration' => '', 'Delete this notification' => '', 'Do you really want to delete this notification?' => '', 'Add Notification' => '', 'Edit Notification' => '', 'Show in agent preferences' => '', 'Agent preferences tooltip' => '', 'This message will be shown on the agent preferences screen as a tooltip for this notification.' => '', 'Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.' => '', 'Ticket Filter' => '', 'Article Filter' => '', 'Only for ArticleCreate and ArticleSend event' => '', 'Article type' => 'Loại bài viết', 'If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.' => '', 'Article sender type' => '', 'Subject match' => '', 'Body match' => '', 'Include attachments to notification' => '', 'Recipients' => '', 'Send to' => '', 'Send to these agents' => '', 'Send to all group members' => '', 'Send to all role members' => '', 'Send on out of office' => '', 'Also send if the user is currently out of office.' => '', 'Once per day' => '', 'Notify user just once per day about a single ticket using a selected transport.' => '', 'Notification Methods' => '', 'These are the possible methods that can be used to send this notification to each of the recipients. Please select at least one method below.' => '', 'Enable this notification method' => '', 'Transport' => '', 'At least one method is needed per notification.' => '', 'Active by default in agent preferences' => '', 'This is the default value for assigned recipient agents who didn\'t make a choice for this notification in their preferences yet. If the box is enabled, the notification will be sent to such agents.' => '', 'This feature is currently not available.' => '', 'No data found' => '', 'No notification method found.' => '', 'Notification Text' => '', 'This language is not present or enabled on the system. This notification text could be deleted if it is not needed anymore.' => '', 'Remove Notification Language' => '', 'Message body' => '', 'Add new notification language' => '', 'Do you really want to delete this notification language?' => '', 'Tag Reference' => '', 'Notifications are sent to an agent or a customer.' => 'Các thông báo đã được gửi tới điều hành viên hoặc khách hàng.', 'To get the first 20 character of the subject (of the latest agent article).' => '', 'To get the first 5 lines of the body (of the latest agent article).' => '', 'To get the first 20 character of the subject (of the latest customer article).' => '', 'To get the first 5 lines of the body (of the latest customer article).' => '', 'Attributes of the current customer user data' => '', 'Attributes of the current ticket owner user data' => '', 'Attributes of the current ticket responsible user data' => '', 'Attributes of the current agent user who requested this action' => '', 'Attributes of the recipient user for the notification' => '', 'Attributes of the ticket data' => '', 'Ticket dynamic fields internal key values' => '', 'Ticket dynamic fields display values, useful for Dropdown and Multiselect fields' => '', 'Example notification' => '', # Template: AdminNotificationEventTransportEmailSettings 'Additional recipient email addresses' => '', 'Notification article type' => '', 'An article will be created if the notification is sent to the customer or an additional email address.' => '', 'Email template' => '', 'Use this template to generate the complete email (only for HTML emails).' => '', 'Enable email security' => '', 'Email security level' => '', 'If signing key/certificate is missing' => '', 'If encryption key/certificate is missing' => '', # Template: AdminOTRSBusinessInstalled 'Manage %s' => '', 'Downgrade to OTRS Free' => '', 'Read documentation' => '', '%s makes contact regularly with cloud.otrs.com to check on available updates and the validity of the underlying contract.' => '', 'Unauthorized Usage Detected' => '', 'This system uses the %s without a proper license! Please make contact with %s to renew or activate your contract!' => '', '%s not Correctly Installed' => '', 'Your %s is not correctly installed. Please reinstall it with the button below.' => '', 'Reinstall %s' => '', 'Your %s is not correctly installed, and there is also an update available.' => '', 'You can either reinstall your current version or perform an update with the buttons below (update recommended).' => '', 'Update %s' => '', '%s Not Yet Available' => '', '%s will be available soon.' => '', '%s Update Available' => '', 'An update for your %s is available! Please update at your earliest!' => '', '%s Correctly Deployed' => '', 'Congratulations, your %s is correctly installed and up to date!' => '', # Template: AdminOTRSBusinessNotInstalled '%s will be available soon. Please check again in a few days.' => '', 'Please have a look at %s for more information.' => '', 'Your OTRS Free is the base for all future actions. Please register first before you continue with the upgrade process of %s!' => '', 'Before you can benefit from %s, please contact %s to get your %s contract.' => '', 'Connection to cloud.otrs.com via HTTPS couldn\'t be established. Please make sure that your OTRS can connect to cloud.otrs.com via port 443.' => '', 'With your existing contract you can only use a small part of the %s.' => '', 'If you would like to take full advantage of the %s get your contract upgraded now! Contact %s.' => '', # Template: AdminOTRSBusinessUninstall 'Cancel downgrade and go back' => '', 'Go to OTRS Package Manager' => '', 'Sorry, but currently you can\'t downgrade due to the following packages which depend on %s:' => '', 'Vendor' => 'Người bán', 'Please uninstall the packages first using the package manager and try again.' => '', 'You are about to downgrade to OTRS Free and will lose the following features and all data related to these:' => '', 'Chat' => '', 'Report Generator' => '', 'Timeline view in ticket zoom' => '', 'DynamicField ContactWithData' => '', 'DynamicField Database' => '', 'SLA Selection Dialog' => '', 'Ticket Attachment View' => '', 'The %s skin' => '', # Template: AdminPGP 'PGP Management' => 'Quản trị PGP', 'PGP support is disabled' => '', 'To be able to use PGP in OTRS, you have to enable it first.' => '', 'Enable PGP support' => '', 'Faulty PGP configuration' => '', 'PGP support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.' => '', 'Configure it here!' => '', 'Check PGP configuration' => '', 'Add PGP key' => '', 'In this way you can directly edit the keyring configured in SysConfig.' => 'Theo cách này bạn có thể sửa trực tiếp cấu hình khóa trong Cấu hình hệ thống.', 'Introduction to PGP' => '', 'Result' => 'Kết quả', 'Identifier' => 'Từ định danh', 'Bit' => 'Bit', 'Fingerprint' => 'Dấu tay', 'Expires' => 'Hết hạn', 'Delete this key' => '', 'Add PGP Key' => '', 'PGP key' => '', # Template: AdminPackageManager 'Package Manager' => 'Quản trị gói', 'Uninstall package' => '', 'Do you really want to uninstall this package?' => 'Bạn có thực sự muốn gỡ cài đặt gói này?', 'Reinstall package' => '', 'Do you really want to reinstall this package? Any manual changes will be lost.' => '', 'Continue' => 'Tiếp tục', 'Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.' => '', 'Install' => 'Cài đặt', 'Install Package' => '', 'Update repository information' => '', 'Cloud services are currently disabled.' => '', 'OTRS Verify™ can not continue!' => '', 'Enable cloud services' => '', 'Online Repository' => 'Kho trực tuyến', 'Module documentation' => '', 'Upgrade' => 'Nâng cấp', 'Local Repository' => 'Kho cục bộ', 'This package is verified by OTRSverify (tm)' => '', 'Uninstall' => 'Gỡ cài đặt', 'Reinstall' => 'Cài lại', 'Features for %s customers only' => '', 'With %s, you can benefit from the following optional features. Please make contact with %s if you need more information.' => '', 'Download package' => '', 'Rebuild package' => '', 'Metadata' => '', 'Change Log' => '', 'Date' => 'Dữ liệu', 'List of Files' => '', 'Permission' => 'Quyền', 'Download' => 'Tải xuống', 'Download file from package!' => 'Tải file từ gói xuống!', 'Required' => 'Được yêu cầu', 'Primary Key' => '', 'Auto Increment' => '', 'SQL' => 'SQL', 'File differences for file %s' => '', # Template: AdminPerformanceLog 'Performance Log' => 'Bản ghi thực thi', 'This feature is enabled!' => 'Tính năng này đã được kích hoạt!', 'Just use this feature if you want to log each request.' => 'Chỉ sử dụng tính năng này nếu bạn muốn ghi mỗi yêu cầu.', 'Activating this feature might affect your system performance!' => '', 'Disable it here!' => 'Vô hiệu hóa tại đây!', 'Logfile too large!' => 'File bản ghi quá lớn!', 'The logfile is too large, you need to reset it' => '', 'Overview' => 'Tổng quan', 'Range' => 'Dải', 'last' => 'Sau', 'Interface' => 'Giao diện', 'Requests' => 'Yêu cầu', 'Min Response' => 'Phản hồi tối thiểu', 'Max Response' => 'Phản hồi tối đa', 'Average Response' => 'Phản hồi trung bình', 'Period' => '', 'Min' => '', 'Max' => '', 'Average' => '', # Template: AdminPostMasterFilter 'PostMaster Filter Management' => 'Quản trị bộ lọc PostMaster', 'Add filter' => '', 'To dispatch or filter incoming emails based on email headers. Matching using Regular Expressions is also possible.' => '', 'If you want to match only the email address, use EMAILADDRESS:info@example.com in From, To or Cc.' => 'Nếu bạn muốn kết hợp các địa chỉ email, hãy dùng EMAILADDRESS:info@example.com trong trường Từ, Đến hoặc Cc.', 'If you use Regular Expressions, you also can use the matched value in () as [***] in the \'Set\' action.' => '', 'Delete this filter' => '', 'Do you really want to delete this filter?' => '', 'Add PostMaster Filter' => '', 'Edit PostMaster Filter' => '', 'The name is required.' => '', 'Filter Condition' => '', 'AND Condition' => '', 'Check email header' => '', 'Negate' => '', 'Look for value' => '', 'The field needs to be a valid regular expression or a literal word.' => '', 'Set Email Headers' => '', 'Set email header' => '', 'Set value' => '', 'The field needs to be a literal word.' => '', # Template: AdminPriority 'Priority Management' => '', 'Add priority' => '', 'Add Priority' => '', 'Edit Priority' => '', # Template: AdminProcessManagement 'Process Management' => '', 'Filter for Processes' => '', 'Create New Process' => '', 'Deploy All Processes' => '', 'Here you can upload a configuration file to import a process to your system. The file needs to be in .yml format as exported by process management module.' => '', 'Overwrite existing entities' => '', 'Upload process configuration' => '', 'Import process configuration' => '', 'Ready-to-run Processes' => '', 'Here you can activate ready-to-run processes showcasing our best practices. Please note that some additional configuration may be required.' => '', 'Would you like to benefit from processes created by experts? Upgrade to %s to import some sophisticated ready-to-run processes.' => '', 'Import ready-to-run process' => '', 'To create a new Process you can either import a Process that was exported from another system or create a complete new one.' => '', 'Changes to the Processes here only affect the behavior of the system, if you synchronize the Process data. By synchronizing the Processes, the newly made changes will be written to the Configuration.' => '', 'Processes' => 'Quy trình', 'Process name' => '', 'Print' => 'In', 'Export Process Configuration' => '', 'Copy Process' => '', # Template: AdminProcessManagementActivity 'Cancel & close' => '', 'Go Back' => '', 'Please note, that changing this activity will affect the following processes' => '', 'Activity' => '', 'Activity Name' => '', 'Activity Dialogs' => '', 'You can assign Activity Dialogs to this Activity by dragging the elements with the mouse from the left list to the right list.' => '', 'Ordering the elements within the list is also possible by drag \'n\' drop.' => '', 'Filter available Activity Dialogs' => '', 'Available Activity Dialogs' => '', 'Name: %s, EntityID: %s' => '', 'Create New Activity Dialog' => '', 'Assigned Activity Dialogs' => '', 'As soon as you use this button or link, you will leave this screen and its current state will be saved automatically. Do you want to continue?' => '', # Template: AdminProcessManagementActivityDialog 'Please note that changing this activity dialog will affect the following activities' => '', 'Please note that customer users will not be able to see or use the following fields: Owner, Responsible, Lock, PendingTime and CustomerID.' => '', 'The Queue field can only be used by customers when creating a new ticket.' => '', 'Activity Dialog' => '', 'Activity dialog Name' => '', 'Available in' => '', 'Description (short)' => '', 'Description (long)' => '', 'The selected permission does not exist.' => '', 'Required Lock' => '', 'The selected required lock does not exist.' => '', 'Submit Advice Text' => '', 'Submit Button Text' => '', 'Fields' => '', 'You can assign Fields to this Activity Dialog by dragging the elements with the mouse from the left list to the right list.' => '', 'Filter available fields' => '', 'Available Fields' => '', 'Name: %s' => '', 'Assigned Fields' => '', 'ArticleType' => '', 'Display' => '', 'Edit Field Details' => '', 'Customer interface does not support internal article types.' => '', # Template: AdminProcessManagementPath 'Path' => '', 'Edit this transition' => '', 'Transition Actions' => '', 'You can assign Transition Actions to this Transition by dragging the elements with the mouse from the left list to the right list.' => '', 'Filter available Transition Actions' => '', 'Available Transition Actions' => '', 'Create New Transition Action' => '', 'Assigned Transition Actions' => '', # Template: AdminProcessManagementProcessAccordion 'Activities' => '', 'Filter Activities...' => '', 'Create New Activity' => '', 'Filter Activity Dialogs...' => '', 'Transitions' => '', 'Filter Transitions...' => '', 'Create New Transition' => '', 'Filter Transition Actions...' => '', # Template: AdminProcessManagementProcessEdit 'Edit Process' => '', 'Print process information' => '', 'Delete Process' => '', 'Delete Inactive Process' => '', 'Available Process Elements' => '', 'The Elements listed above in this sidebar can be moved to the canvas area on the right by using drag\'n\'drop.' => '', 'You can place Activities on the canvas area to assign this Activity to the Process.' => '', 'To assign an Activity Dialog to an Activity drop the Activity Dialog element from this sidebar over the Activity placed in the canvas area.' => '', 'You can start a connection between two Activities by dropping the Transition element over the Start Activity of the connection. After that you can move the loose end of the arrow to the End Activity.' => '', 'Actions can be assigned to a Transition by dropping the Action Element onto the label of a Transition.' => '', 'Edit Process Information' => '', 'Process Name' => '', 'The selected state does not exist.' => '', 'Add and Edit Activities, Activity Dialogs and Transitions' => '', 'Show EntityIDs' => '', 'Extend the width of the Canvas' => '', 'Extend the height of the Canvas' => '', 'Remove the Activity from this Process' => '', 'Edit this Activity' => '', 'Save Activities, Activity Dialogs and Transitions' => '', 'Do you really want to delete this Process?' => '', 'Do you really want to delete this Activity?' => '', 'Do you really want to delete this Activity Dialog?' => '', 'Do you really want to delete this Transition?' => '', 'Do you really want to delete this Transition Action?' => '', 'Do you really want to remove this activity from the canvas? This can only be undone by leaving this screen without saving.' => '', 'Do you really want to remove this transition from the canvas? This can only be undone by leaving this screen without saving.' => '', 'Hide EntityIDs' => '', 'Delete Entity' => '', 'Remove Entity from canvas' => '', 'This Activity is already used in the Process. You cannot add it twice!' => '', 'This Activity cannot be deleted because it is the Start Activity.' => '', 'This Transition is already used for this Activity. You cannot use it twice!' => '', 'This TransitionAction is already used in this Path. You cannot use it twice!' => '', 'Remove the Transition from this Process' => '', 'No TransitionActions assigned.' => '', 'The Start Event cannot loose the Start Transition!' => '', 'No dialogs assigned yet. Just pick an activity dialog from the list on the left and drag it here.' => '', 'An unconnected transition is already placed on the canvas. Please connect this transition first before placing another transition.' => '', # Template: AdminProcessManagementProcessNew 'In this screen, you can create a new process. In order to make the new process available to users, please make sure to set its state to \'Active\' and synchronize after completing your work.' => '', # Template: AdminProcessManagementProcessPrint 'cancel & close' => '', 'Start Activity' => '', 'Contains %s dialog(s)' => '', 'Assigned dialogs' => '', 'Activities are not being used in this process.' => '', 'Assigned fields' => '', 'Activity dialogs are not being used in this process.' => '', 'Condition linking' => '', 'Conditions' => '', 'Condition' => '', 'Transitions are not being used in this process.' => '', 'Module name' => '', 'Transition actions are not being used in this process.' => '', # Template: AdminProcessManagementTransition 'Please note that changing this transition will affect the following processes' => '', 'Transition' => '', 'Transition Name' => '', 'Conditions can only operate on non-empty fields.' => '', 'Type of Linking between Conditions' => '', 'Remove this Condition' => '', 'Type of Linking' => '', 'Add a new Field' => '', 'Remove this Field' => '', 'And can\'t be repeated on the same condition.' => '', 'Add New Condition' => '', # Template: AdminProcessManagementTransitionAction 'Please note that changing this transition action will affect the following processes' => '', 'Transition Action' => '', 'Transition Action Name' => '', 'Transition Action Module' => '', 'Config Parameters' => '', 'Add a new Parameter' => '', 'Remove this Parameter' => '', # Template: AdminQueue 'Manage Queues' => '', 'Add queue' => '', 'Add Queue' => '', 'Edit Queue' => '', 'A queue with this name already exists!' => '', 'Sub-queue of' => '', 'Unlock timeout' => 'Thời gian chờ mở khóa', '0 = no unlock' => '0 = không mở khóa', 'Only business hours are counted.' => '', 'If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.' => '', 'Notify by' => '', '0 = no escalation' => '0 = không tiếp tục', 'If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.' => '', 'If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.' => '', 'If the ticket is not set to closed before the time defined here expires, the ticket is escalated.' => '', 'Follow up Option' => 'Theo dõi tùy chọn', 'Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.' => '', 'Ticket lock after a follow up' => 'Khóa thẻ sau khi theo dõi', 'If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.' => '', 'System address' => '', 'Will be the sender address of this queue for email answers.' => 'Sẽ là địa chỉ người gửi của hàng đợi này cho các email trả lời.', 'Default sign key' => '', 'The salutation for email answers.' => 'Lời chào cho các email trả lời.', 'The signature for email answers.' => 'Chữ ký cho các email trả lời.', # Template: AdminQueueAutoResponse 'Manage Queue-Auto Response Relations' => '', 'This filter allow you to show queues without auto responses' => '', 'Queues without auto responses' => '', 'This filter allow you to show all queues' => '', 'Show all queues' => '', 'Filter for Queues' => '', 'Filter for Auto Responses' => '', 'Auto Responses' => 'Các trả lời tự động', 'Change Auto Response Relations for Queue' => '', # Template: AdminQueueTemplates 'Manage Template-Queue Relations' => '', 'Filter for Templates' => '', 'Templates' => '', 'Change Queue Relations for Template' => '', 'Change Template Relations for Queue' => '', # Template: AdminRegistration 'System Registration Management' => '', 'Edit details' => '', 'Show transmitted data' => '', 'Deregister system' => '', 'Overview of registered systems' => '', 'This system is registered with OTRS Group.' => '', 'System type' => '', 'Unique ID' => '', 'Last communication with registration server' => '', 'System registration not possible' => '', 'Please note that you can\'t register your system if OTRS Daemon is not running correctly!' => '', 'Instructions' => '', 'System deregistration not possible' => '', 'Please note that you can\'t deregister your system if you\'re using the %s or having a valid service contract.' => '', 'OTRS-ID Login' => '', 'Read more' => '', 'You need to log in with your OTRS-ID to register your system.' => '', 'Your OTRS-ID is the email address you used to sign up on the OTRS.com webpage.' => '', 'Data Protection' => '', 'What are the advantages of system registration?' => '', 'You will receive updates about relevant security releases.' => '', 'With your system registration we can improve our services for you, because we have all relevant information available.' => '', 'This is only the beginning!' => '', 'We will inform you about our new services and offerings soon.' => '', 'Can I use OTRS without being registered?' => '', 'System registration is optional.' => '', 'You can download and use OTRS without being registered.' => '', 'Is it possible to deregister?' => '', 'You can deregister at any time.' => '', 'Which data is transfered when registering?' => '', 'A registered system sends the following data to OTRS Group:' => '', 'Fully Qualified Domain Name (FQDN), OTRS version, Database, Operating System and Perl version.' => '', 'Why do I have to provide a description for my system?' => '', 'The description of the system is optional.' => '', 'The description and system type you specify help you to identify and manage the details of your registered systems.' => '', 'How often does my OTRS system send updates?' => '', 'Your system will send updates to the registration server at regular intervals.' => '', 'Typically this would be around once every three days.' => '', 'In case you would have further questions we would be glad to answer them.' => '', 'Please visit our' => '', 'portal' => '', 'and file a request.' => '', 'If you deregister your system, you will lose these benefits:' => '', 'You need to log in with your OTRS-ID to deregister your system.' => '', 'OTRS-ID' => '', 'You don\'t have an OTRS-ID yet?' => '', 'Sign up now' => '', 'Forgot your password?' => '', 'Retrieve a new one' => '', 'This data will be frequently transferred to OTRS Group when you register this system.' => '', 'Attribute' => '', 'FQDN' => '', 'OTRS Version' => '', 'Operating System' => 'Hệ thống điều hành', 'Perl Version' => '', 'Optional description of this system.' => '', 'Register' => '', 'Deregister System' => '', 'Continuing with this step will deregister the system from OTRS Group.' => '', 'Deregister' => '', 'You can modify registration settings here.' => '', 'Overview of transmitted data' => '', 'There is no data regularly sent from your system to %s.' => '', 'The following data is sent at minimum every 3 days from your system to %s.' => '', 'The data will be transferred in JSON format via a secure https connection.' => '', 'System Registration Data' => '', 'Support Data' => '', # Template: AdminRole 'Role Management' => 'Quản trị vai trò', 'Add role' => '', 'Create a role and put groups in it. Then add the role to the users.' => 'Tạo 1 vai trò và đặt các nhóm vào đó. Rồi thêm vai trò cho người dùng.', 'There are no roles defined. Please use the \'Add\' button to create a new role.' => '', 'Add Role' => 'Thêm vai trò', 'Edit Role' => '', # Template: AdminRoleGroup 'Manage Role-Group Relations' => '', 'Filter for Roles' => '', 'Roles' => 'Vai trò', 'Select the role:group permissions.' => '', 'If nothing is selected, then there are no permissions in this group (tickets will not be available for the role).' => '', 'Change Role Relations for Group' => '', 'Change Group Relations for Role' => '', 'Toggle %s permission for all' => '', 'move_into' => 'chuyển tới', 'Permissions to move tickets into this group/queue.' => 'Các quyền để chuyển thẻ vào trong nhóm/hàng đợi này.', 'create' => 'tạo', 'Permissions to create tickets in this group/queue.' => 'Các quyền để tạo thẻ trong nhóm/hàng đợi này.', 'note' => 'Lưu ý', 'Permissions to add notes to tickets in this group/queue.' => '', 'owner' => 'phụ trách', 'Permissions to change the owner of tickets in this group/queue.' => '', 'priority' => 'Ưu tiên', 'Permissions to change the ticket priority in this group/queue.' => 'Các quyền để thay đổi ưu tiên thẻ trong nhóm/hàng đợi này.', # Template: AdminRoleUser 'Manage Agent-Role Relations' => '', 'Add agent' => '', 'Filter for Agents' => '', 'Agents' => '', 'Manage Role-Agent Relations' => '', 'Change Role Relations for Agent' => '', 'Change Agent Relations for Role' => '', # Template: AdminSLA 'SLA Management' => 'Quản trị SLA', 'Add SLA' => 'Thêm SLA', 'Edit SLA' => '', 'Please write only numbers!' => '', # Template: AdminSMIME 'S/MIME Management' => 'Quản trị S/MIME', 'SMIME support is disabled' => '', 'To be able to use SMIME in OTRS, you have to enable it first.' => '', 'Enable SMIME support' => '', 'Faulty SMIME configuration' => '', 'SMIME support is enabled, but the relevant configuration contains errors. Please check the configuration using the button below.' => '', 'Check SMIME configuration' => '', 'Add certificate' => '', 'Add private key' => '', 'Filter for certificates' => '', 'Filter for S/MIME certs' => '', 'To show certificate details click on a certificate icon.' => '', 'To manage private certificate relations click on a private key icon.' => '', 'Here you can add relations to your private certificate, these will be embedded to the S/MIME signature every time you use this certificate to sign an email.' => '', 'See also' => 'Xem', 'In this way you can directly edit the certification and private keys in file system.' => 'Theo cách này bạn có thể sửa chứng chỉ và khóa cá nhân trực tiếp trong hệ thống file.', 'Hash' => 'Băm', 'Handle related certificates' => '', 'Read certificate' => '', 'Delete this certificate' => '', 'Add Certificate' => 'Thêm chứng chỉ', 'Add Private Key' => 'Thêm khóa cá nhân', 'Secret' => 'Bí mật', 'Related Certificates for' => '', 'Delete this relation' => '', 'Available Certificates' => '', 'Relate this certificate' => '', # Template: AdminSMIMECertRead 'Close dialog' => '', 'Certificate details' => '', # Template: AdminSalutation 'Salutation Management' => 'Quản trị lời chào', 'Add salutation' => '', 'Add Salutation' => 'Thêm lời chào', 'Edit Salutation' => '', 'e. g.' => '', 'Example salutation' => '', # Template: AdminSecureMode 'Secure mode needs to be enabled!' => '', 'Secure mode will (normally) be set after the initial installation is completed.' => '', 'If secure mode is not activated, activate it via SysConfig because your application is already running.' => '', # Template: AdminSelectBox 'SQL Box' => 'SQL', 'Here you can enter SQL to send it directly to the application database. It is not possible to change the content of the tables, only select queries are allowed.' => '', 'Here you can enter SQL to send it directly to the application database.' => '', 'Only select queries are allowed.' => '', 'The syntax of your SQL query has a mistake. Please check it.' => '', 'There is at least one parameter missing for the binding. Please check it.' => '', 'Result format' => '', 'Run Query' => '', 'Query is executed.' => '', # Template: AdminService 'Service Management' => 'Quản trị dịch vụ', 'Add service' => '', 'Add Service' => 'Thêm dịch vụ', 'Edit Service' => '', 'Sub-service of' => '', # Template: AdminSession 'Session Management' => 'Quản trị phiên', 'All sessions' => '', 'Agent sessions' => '', 'Customer sessions' => '', 'Unique agents' => '', 'Unique customers' => '', 'Kill all sessions' => 'Xóa tất cả các phiên', 'Kill this session' => '', 'Session' => 'Phiên', 'Kill' => '', 'Detail View for SessionID' => '', # Template: AdminSignature 'Signature Management' => 'Quản trị chữ ký', 'Add signature' => '', 'Add Signature' => 'Thêm chữ ký', 'Edit Signature' => '', 'Example signature' => '', # Template: AdminState 'State Management' => 'Quản trị trạng thái', 'Add state' => '', 'Please also update the states in SysConfig where needed.' => '', 'Add State' => 'Thêm trạng thái', 'Edit State' => '', 'State type' => '', # Template: AdminSupportDataCollector 'Sending support data to OTRS Group is not possible!' => '', 'Enable Cloud Services' => '', 'This data is sent to OTRS Group on a regular basis. To stop sending this data please update your system registration.' => '', 'You can manually trigger the Support Data sending by pressing this button:' => '', 'Send Update' => '', 'Sending Update...' => '', 'Support Data information was successfully sent.' => '', 'Was not possible to send Support Data information.' => '', 'Update Result' => '', 'Currently this data is only shown in this system.' => '', 'A support bundle (including: system registration information, support data, a list of installed packages and all locally modified source code files) can be generated by pressing this button:' => '', 'Generate Support Bundle' => '', 'Generating...' => '', 'It was not possible to generate the Support Bundle.' => '', 'Generate Result' => '', 'Support Bundle' => '', 'The mail could not be sent' => '', 'The support bundle has been generated.' => '', 'Please choose one of the following options.' => '', 'Send by Email' => '', 'The support bundle is too large to send it by email, this option has been disabled.' => '', 'The email address for this user is invalid, this option has been disabled.' => '', 'Sending' => 'Người gửi', 'The support bundle will be sent to OTRS Group via email automatically.' => '', 'Download File' => '', 'A file containing the support bundle will be downloaded to the local system. Please save the file and send it to the OTRS Group, using an alternate method.' => '', 'Error: Support data could not be collected (%s).' => '', 'Details' => '', # Template: AdminSysConfig 'SysConfig' => 'Cấu hình hệ thống', 'Navigate by searching in %s settings' => '', 'Navigate by selecting config groups' => '', 'Download all system config changes' => '', 'Export settings' => '', 'Load SysConfig settings from file' => '', 'Import settings' => '', 'Import Settings' => '', 'Please enter a search term to look for settings.' => '', 'Subgroup' => 'Nhóm con', 'Elements' => 'Các thành tố', # Template: AdminSysConfigEdit 'Edit Config Settings in %s → %s' => '', 'This setting is read only.' => '', 'This config item is only available in a higher config level!' => '', 'Reset this setting' => '', 'Error: this file could not be found.' => '', 'Error: this directory could not be found.' => '', 'Error: an invalid value was entered.' => '', 'Content' => 'Nội dung', 'Remove this entry' => '', 'Add entry' => '', 'Remove entry' => '', 'Add new entry' => '', 'Delete this entry' => '', 'Create new entry' => '', 'New group' => '', 'Group ro' => '', 'Readonly group' => '', 'New group ro' => '', 'Loader' => '', 'File to load for this frontend module' => '', 'New Loader File' => '', 'NavBarName' => 'Tên thanh điều hướng', 'NavBar' => 'Thanh điều hướng', 'LinkOption' => 'Liên kết', 'Block' => 'Khối', 'AccessKey' => 'Phím truy cập', 'Add NavBar entry' => '', 'NavBar module' => '', 'Year' => 'Năm', 'Month' => 'Tháng', 'Day' => 'Ngày', 'Invalid year' => '', 'Invalid month' => '', 'Invalid day' => '', 'Show more' => '', # Template: AdminSystemAddress 'System Email Addresses Management' => 'Quản trị địa chỉ email hệ thống', 'Add system address' => '', 'All incoming email with this address in To or Cc will be dispatched to the selected queue.' => '', 'Email address' => '', 'Display name' => '', 'Add System Email Address' => '', 'Edit System Email Address' => '', 'The display name and email address will be shown on mail you send.' => '', # Template: AdminSystemMaintenance 'System Maintenance Management' => '', 'Schedule New System Maintenance' => '', 'Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.' => '', 'Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.' => '', 'Start date' => '', 'Stop date' => '', 'Delete System Maintenance' => '', 'Do you really want to delete this scheduled system maintenance?' => '', # Template: AdminSystemMaintenanceEdit 'Edit System Maintenance %s' => '', 'Edit System Maintenance information' => '', 'Date invalid!' => '', 'Login message' => '', 'Show login message' => '', 'Notify message' => '', 'Manage Sessions' => '', 'All Sessions' => '', 'Agent Sessions' => '', 'Customer Sessions' => '', 'Kill all Sessions, except for your own' => '', # Template: AdminTemplate 'Manage Templates' => '', 'Add template' => '', 'A template is a default text which helps your agents to write faster tickets, answers or forwards.' => '', 'Don\'t forget to add new templates to queues.' => '', 'Do you really want to delete this template?' => '', 'Add Template' => '', 'Edit Template' => '', 'A standard template with this name already exists!' => '', 'Create type templates only supports this smart tags' => '', 'Example template' => '', 'The current ticket state is' => 'Trạng thái thẻ hiện tại là', 'Your email address is' => '', # Template: AdminTemplateAttachment 'Manage Templates <-> Attachments Relations' => '', 'Filter for Attachments' => '', 'Change Template Relations for Attachment' => '', 'Change Attachment Relations for Template' => '', 'Toggle active for all' => '', 'Link %s to selected %s' => '', # Template: AdminType 'Type Management' => 'Quản trị loại', 'Add ticket type' => '', 'Add Type' => 'Thêm loại', 'Edit Type' => '', 'A type with this name already exists!' => '', # Template: AdminUser 'Agents will be needed to handle tickets.' => '', 'Don\'t forget to add a new agent to groups and/or roles!' => '', 'Please enter a search term to look for agents.' => '', 'Last login' => '', 'Switch to agent' => '', 'Add Agent' => '', 'Edit Agent' => '', 'Title or salutation' => '', 'Firstname' => 'Họ', 'Lastname' => 'Tên', 'A user with this username already exists!' => '', 'Will be auto-generated if left empty.' => '', 'Start' => 'bắt đầu', 'End' => '', # Template: AdminUserGroup 'Manage Agent-Group Relations' => '', 'Change Group Relations for Agent' => '', 'Change Agent Relations for Group' => '', # Template: AgentBook 'Address Book' => 'Sổ địa chỉ', 'Search for a customer' => '', 'Add email address %s to the To field' => '', 'Add email address %s to the Cc field' => '', 'Add email address %s to the Bcc field' => '', 'Apply' => '', # Template: AgentCustomerInformationCenter 'Customer Information Center' => '', # Template: AgentCustomerInformationCenterSearch 'Customer User' => 'Người dùng khách hàng', # Template: AgentCustomerSearch 'Duplicated entry' => '', 'This address already exists on the address list.' => '', 'It is going to be deleted from the field, please try again.' => '', # Template: AgentCustomerTableView 'Note: Customer is invalid!' => '', 'Start chat' => '', 'Video call' => '', 'Audio call' => '', # Template: AgentDaemonInfo 'The OTRS Daemon is a daemon process that performs asynchronous tasks, e.g. ticket escalation triggering, email sending, etc.' => '', 'A running OTRS Daemon is mandatory for correct system operation.' => '', 'Starting the OTRS Daemon' => '', 'Make sure that the file \'%s\' exists (without .dist extension). This cron job will check every 5 minutes if the OTRS Daemon is running and start it if needed.' => '', 'Execute \'%s start\' to make sure the cron jobs of the \'otrs\' user are active.' => '', 'After 5 minutes, check that the OTRS Daemon is running in the system (\'bin/otrs.Daemon.pl status\').' => '', # Template: AgentDashboard 'Dashboard' => '', # Template: AgentDashboardCalendarOverview 'in' => '', # Template: AgentDashboardCommon 'Close this widget' => '', 'Available Columns' => '', 'Visible Columns (order by drag & drop)' => '', # Template: AgentDashboardCustomerIDStatus 'Escalated tickets' => '', # Template: AgentDashboardCustomerUserList 'Customer login' => 'Khách hàng đăng nhập', 'Customer information' => '', 'Phone ticket' => '', 'Email ticket' => '', '%s open ticket(s) of %s' => '', '%s closed ticket(s) of %s' => '', 'New phone ticket from %s' => '', 'New email ticket to %s' => '', # Template: AgentDashboardProductNotify '%s %s is available!' => '', 'Please update now.' => '', 'Release Note' => '', 'Level' => '', # Template: AgentDashboardRSSOverview 'Posted %s ago.' => '', # Template: AgentDashboardStats 'The configuration for this statistic widget contains errors, please review your settings.' => '', 'Download as SVG file' => '', 'Download as PNG file' => '', 'Download as CSV file' => '', 'Download as Excel file' => '', 'Download as PDF file' => '', 'Grouped' => '', 'Stacked' => '', 'Expanded' => '', 'Stream' => '', 'Please select a valid graph output format in the configuration of this widget.' => '', 'The content of this statistic is being prepared for you, please be patient.' => '', 'This statistic can currently not be used because its configuration needs to be corrected by the statistics administrator.' => '', # Template: AgentDashboardTicketGeneric 'My locked tickets' => '', 'My watched tickets' => '', 'My responsibilities' => '', 'Tickets in My Queues' => '', 'Tickets in My Services' => '', 'Service Time' => 'Thời gian dịch vụ', 'Remove active filters for this widget.' => '', # Template: AgentDashboardTicketQueueOverview 'Totals' => '', # Template: AgentDashboardUserOnline 'out of office' => '', # Template: AgentDashboardUserOutOfOffice 'until' => '', # Template: AgentHTMLReferencePageLayout 'The ticket has been locked' => '', 'Undo & close' => '', # Template: AgentInfo 'Info' => 'Thông tin', 'To accept some news, a license or some changes.' => '', # Template: AgentLinkObject 'Link Object: %s' => '', 'go to link delete screen' => '', 'Select Target Object' => '', 'Link object %s with' => '', 'Unlink Object: %s' => '', 'go to link add screen' => '', # Template: AgentOTRSBusinessBlockScreen 'Unauthorized usage of %s detected' => '', 'If you decide to downgrade to OTRS Free, you will lose all database tables and data related to %s.' => '', # Template: AgentPreferences 'Edit your preferences' => '', 'Did you know? You can help translating OTRS at %s.' => '', # Template: AgentSpelling 'Spell Checker' => 'Kiểm tra chính tả', 'spelling error(s)' => 'Lỗi chính tả', 'Apply these changes' => 'Áp dụng những thay đổi này', # Template: AgentStatisticsAdd 'Statistics » Add' => '', 'Add New Statistic' => '', 'Dynamic Matrix' => '', 'Tabular reporting data where each cell contains a singular data point (e. g. the number of tickets).' => '', 'Dynamic List' => '', 'Tabular reporting data where each row contains data of one entity (e. g. a ticket).' => '', 'Static' => '', 'Complex statistics that cannot be configured and may return non-tabular data.' => '', 'General Specification' => '', 'Create Statistic' => '', # Template: AgentStatisticsEdit 'Statistics » Edit %s%s — %s' => '', 'Run now' => '', 'Statistics Preview' => '', 'Save statistic' => '', # Template: AgentStatisticsImport 'Statistics » Import' => '', 'Import Statistic Configuration' => '', # Template: AgentStatisticsOverview 'Statistics » Overview' => '', 'Statistics' => '', 'Run' => '', 'Edit statistic "%s".' => '', 'Export statistic "%s"' => '', 'Export statistic %s' => '', 'Delete statistic "%s"' => '', 'Delete statistic %s' => '', 'Do you really want to delete this statistic?' => '', # Template: AgentStatisticsView 'Statistics » View %s%s — %s' => '', 'Statistic Information' => '', 'Sum rows' => 'Tổng số hàng', 'Sum columns' => 'Tổng số cột', 'Show as dashboard widget' => '', 'Cache' => 'Lưu trữ', 'This statistic contains configuration errors and can currently not be used.' => '', # Template: AgentTicketActionCommon 'Change Free Text of %s%s%s' => '', 'Change Owner of %s%s%s' => '', 'Close %s%s%s' => '', 'Add Note to %s%s%s' => '', 'Set Pending Time for %s%s%s' => '', 'Change Priority of %s%s%s' => '', 'Change Responsible of %s%s%s' => '', 'All fields marked with an asterisk (*) are mandatory.' => '', 'Service invalid.' => '', 'New Owner' => 'Phụ trách mới', 'Please set a new owner!' => '', 'New Responsible' => '', 'Next state' => 'Trạng thái tiếp', 'For all pending* states.' => '', 'Add Article' => '', 'Create an Article' => '', 'Inform agents' => '', 'Inform involved agents' => '', 'Here you can select additional agents which should receive a notification regarding the new article.' => '', 'Text will also be received by' => '', 'Spell check' => '', 'Text Template' => '', 'Setting a template will overwrite any text or attachment.' => '', 'Note type' => 'Loại lưu ý', # Template: AgentTicketBounce 'Bounce %s%s%s' => '', 'Bounce to' => 'Từ bỏ từ', 'You need a email address.' => '', 'Need a valid email address or don\'t use a local email address.' => '', 'Next ticket state' => 'Trạng thái thẻ tiếp theo', 'Inform sender' => 'Thông báo người gửi', 'Send mail' => 'Gửi mail!', # Template: AgentTicketBulk 'Ticket Bulk Action' => 'Lệnh lô trên thẻ', 'Send Email' => 'Gửi mail!', 'Merge to' => 'Trộn với', 'Invalid ticket identifier!' => '', 'Merge to oldest' => '', 'Link together' => '', 'Link to parent' => '', 'Unlock tickets' => '', 'Execute Bulk Action' => '', # Template: AgentTicketCompose 'Compose Answer for %s%s%s' => '', 'This address is registered as system address and cannot be used: %s' => '', 'Please include at least one recipient' => '', 'Remove Ticket Customer' => '', 'Please remove this entry and enter a new one with the correct value.' => '', 'Remove Cc' => '', 'Remove Bcc' => '', 'Address book' => '', 'Date Invalid!' => '', # Template: AgentTicketCustomer 'Change Customer of %s%s%s' => '', # Template: AgentTicketEmail 'Create New Email Ticket' => '', 'Example Template' => '', 'From queue' => '', 'To customer user' => '', 'Please include at least one customer user for the ticket.' => '', 'Select this customer as the main customer.' => '', 'Remove Ticket Customer User' => '', 'Get all' => '', # Template: AgentTicketEmailOutbound 'Outbound Email for %s%s%s' => '', # Template: AgentTicketEscalation 'Ticket %s: first response time is over (%s/%s)!' => '', 'Ticket %s: first response time will be over in %s/%s!' => '', 'Ticket %s: update time is over (%s/%s)!' => '', 'Ticket %s: update time will be over in %s/%s!' => '', 'Ticket %s: solution time is over (%s/%s)!' => '', 'Ticket %s: solution time will be over in %s/%s!' => '', # Template: AgentTicketForward 'Forward %s%s%s' => '', # Template: AgentTicketHistory 'History of %s%s%s' => '', 'History Content' => '', 'Zoom view' => '', # Template: AgentTicketMerge 'Merge %s%s%s' => '', 'Merge Settings' => '', 'You need to use a ticket number!' => 'Bạn cần dùng số thẻ!', 'A valid ticket number is required.' => '', 'Need a valid email address.' => '', # Template: AgentTicketMove 'Move %s%s%s' => '', 'New Queue' => 'Hàng đợi mới', # Template: AgentTicketOverviewMedium 'Select all' => '', 'No ticket data found.' => '', 'Open / Close ticket action menu' => '', 'Select this ticket' => '', 'First Response Time' => 'Lần phản hồi đầu tiên', 'Update Time' => 'Thời gian cập nhật', 'Solution Time' => 'Thời gian giải pháp', 'Move ticket to a different queue' => '', 'Change queue' => 'Thay đổi hàng đợi', # Template: AgentTicketOverviewNavBar 'Change search options' => 'Thay đổi tùy chọn tìm kiếm', 'Remove active filters for this screen.' => '', 'Tickets per page' => '', # Template: AgentTicketOverviewSmall 'Reset overview' => '', 'Column Filters Form' => '', # Template: AgentTicketPhone 'Split Into New Phone Ticket' => '', 'Save Chat Into New Phone Ticket' => '', 'Create New Phone Ticket' => '', 'Please include at least one customer for the ticket.' => '', 'To queue' => '', 'Chat protocol' => '', 'The chat will be appended as a separate article.' => '', # Template: AgentTicketPhoneCommon 'Phone Call for %s%s%s' => '', # Template: AgentTicketPlain 'View Email Plain Text for %s%s%s' => '', 'Plain' => 'Gốc', 'Download this email' => '', # Template: AgentTicketProcess 'Create New Process Ticket' => '', 'Process' => '', # Template: AgentTicketProcessSmall 'Enroll Ticket into a Process' => '', # Template: AgentTicketSearch 'Search template' => 'Tìm kiếm mẫu', 'Create Template' => '', 'Create New' => '', 'Profile link' => '', 'Save changes in template' => '', 'Filters in use' => '', 'Additional filters' => '', 'Add another attribute' => '', 'Output' => 'Kết quả từ', 'Fulltext' => 'Toàn bộ văn bản', 'Remove' => 'Hủy bỏ', 'Searches in the attributes From, To, Cc, Subject and the article body, overriding other attributes with the same name.' => '', 'CustomerID (complex search)' => '', 'CustomerID (exact match)' => '', 'Customer User Login (complex search)' => '', 'Customer User Login (exact match)' => '', 'Attachment Name' => 'Tên tập tin đính kèm', '(e. g. m*file or myfi*)' => '', 'Created in Queue' => 'Đã tạo trong hàng đợi', 'Lock state' => '', 'Watcher' => 'Người xem', 'Article Create Time (before/after)' => '', 'Article Create Time (between)' => '', 'Ticket Create Time (before/after)' => '', 'Ticket Create Time (between)' => '', 'Ticket Change Time (before/after)' => '', 'Ticket Change Time (between)' => '', 'Ticket Last Change Time (before/after)' => '', 'Ticket Last Change Time (between)' => '', 'Ticket Close Time (before/after)' => '', 'Ticket Close Time (between)' => '', 'Ticket Escalation Time (before/after)' => '', 'Ticket Escalation Time (between)' => '', 'Archive Search' => '', 'Run search' => '', # Template: AgentTicketZoom 'Article filter' => '', 'Article Type' => '', 'Sender Type' => '', 'Save filter settings as default' => '', 'Event Type Filter' => '', 'Event Type' => '', 'Save as default' => '', 'Archive' => '', 'This ticket is archived.' => '', 'Note: Type is invalid!' => '', 'Locked' => 'Đã khóa', 'Accounted time' => 'Thời gian kê khai', 'Linked Objects' => '', 'Change Queue' => '', 'There are no dialogs available at this point in the process.' => '', 'This item has no articles yet.' => '', 'Ticket Timeline View' => '', 'Article Overview' => '', 'Article(s)' => '', 'Page' => 'Trang', 'Add Filter' => '', 'Set' => 'Thiết đặt', 'Reset Filter' => '', 'Show one article' => '', 'Show all articles' => '', 'Show Ticket Timeline View' => '', 'Unread articles' => '', 'No.' => 'Không', 'Important' => '', 'Unread Article!' => '', 'Incoming message' => '', 'Outgoing message' => '', 'Internal message' => '', 'Resize' => '', 'Mark this article as read' => '', 'Show Full Text' => '', 'Full Article Text' => '', 'No more events found. Please try changing the filter settings.' => '', 'by' => 'bởi', 'To open links in the following article, you might need to press Ctrl or Cmd or Shift key while clicking the link (depending on your browser and OS).' => '', 'Close this message' => '', 'Article could not be opened! Perhaps it is on another article page?' => '', 'Scale preview content' => '', 'Open URL in new tab' => '', 'Close preview' => '', 'A preview of this website can\'t be provided because it didn\'t allow to be embedded.' => '', # Template: AttachmentBlocker 'To protect your privacy, remote content was blocked.' => '', 'Load blocked content.' => '', # Template: ChatStartForm 'First message' => '', # Template: CloudServicesDisabled 'This feature requires cloud services.' => '', 'You can' => '', 'go back to the previous page' => '', # Template: CustomerError 'An Error Occurred' => '', 'Error Details' => '', 'Traceback' => 'Truy nguyên', # Template: CustomerFooter 'Powered by' => 'Chạy trên nền', # Template: CustomerFooterJS 'One or more errors occurred!' => '', 'Close this dialog' => '', 'Could not open popup window. Please disable any popup blockers for this application.' => '', 'If you now leave this page, all open popup windows will be closed, too!' => '', 'A popup of this screen is already open. Do you want to close it and load this one instead?' => '', 'There are currently no elements available to select from.' => '', 'Please turn off Compatibility Mode in Internet Explorer!' => '', 'The browser you are using is too old.' => '', 'OTRS runs with a huge lists of browsers, please upgrade to one of these.' => '', 'Please see the documentation or ask your admin for further information.' => '', 'Switch to mobile mode' => '', 'Switch to desktop mode' => '', 'Not available' => '', 'Clear all' => '', 'Clear search' => '', '%s selection(s)...' => '', 'and %s more...' => '', 'Filters' => '', 'Confirm' => '', 'You have unanswered chat requests' => '', 'Accept' => '', 'Decline' => '', 'An internal error occurred.' => '', 'Connection error' => '', 'Reload page' => '', 'Your browser was not able to communicate with OTRS properly, there seems to be something wrong with your network connection. You could either try reloading this page manually or wait until your browser has re-established the connection on its own.' => '', 'The connection has been re-established after a temporary connection loss. Due to this, elements on this page could have stopped to work correctly. In order to be able to use all elements correctly again, it is strongly recommended to reload this page.' => '', # Template: CustomerLogin 'JavaScript Not Available' => '', 'In order to experience OTRS, you\'ll need to enable JavaScript in your browser.' => '', 'Browser Warning' => '', 'One moment please, you are being redirected...' => '', 'Login' => 'Đăng nhập', 'User name' => '', 'Your user name' => '', 'Your password' => '', 'Forgot password?' => '', '2 Factor Token' => '', 'Your 2 Factor Token' => '', 'Log In' => 'Đăng nhập', 'Not yet registered?' => '', 'Request new password' => 'Yêu cầu mật khẩu mới', 'Your User Name' => '', 'A new password will be sent to your email address.' => '', 'Create Account' => 'Tạo tài khoản', 'Please fill out this form to receive login credentials.' => '', 'How we should address you' => '', 'Your First Name' => '', 'Your Last Name' => '', 'Your email address (this will become your username)' => '', # Template: CustomerNavigationBar 'Incoming Chat Requests' => '', 'Edit personal preferences' => '', 'Logout %s %s' => '', # Template: CustomerRichTextEditor 'Split Quote' => '', 'Open link' => '', # Template: CustomerTicketMessage 'Service level agreement' => 'SLA', # Template: CustomerTicketOverview 'Welcome!' => '', 'Please click the button below to create your first ticket.' => '', 'Create your first ticket' => '', # Template: CustomerTicketSearch 'Profile' => 'Hồ sơ', 'e. g. 10*5155 or 105658*' => '', 'Customer ID' => '', 'Fulltext search in tickets (e. g. "John*n" or "Will*")' => '', 'Recipient' => '', 'Carbon Copy' => 'Cc', 'e. g. m*file or myfi*' => '', 'Types' => '', 'Time restrictions' => '', 'No time settings' => '', 'Specific date' => 'Thời gian xác định', 'Only tickets created' => '', 'Date range' => 'Khoảng thời gian', 'Only tickets created between' => '', 'Ticket archive system' => '', 'Save search as template?' => '', 'Save as Template?' => '', 'Save as Template' => '', 'Template Name' => '', 'Pick a profile name' => '', 'Output to' => 'Kết quả từ', # Template: CustomerTicketSearchResultShort 'of' => 'của', 'Search Results for' => '', 'Remove this Search Term.' => '', # Template: CustomerTicketZoom 'Start a chat from this ticket' => '', 'Expand article' => '', 'Information' => 'Thông tin', 'Next Steps' => '', 'Reply' => '', 'Chat Protocol' => '', # Template: DashboardEventsTicketCalendar 'All-day' => '', 'Sunday' => '', 'Monday' => '', 'Tuesday' => '', 'Wednesday' => '', 'Thursday' => '', 'Friday' => '', 'Saturday' => '', 'Su' => '', 'Mo' => 'giờ', 'Tu' => 'Tháng 3', 'We' => 'mở', 'Th' => 'đến', 'Fr' => '', 'Sa' => '', 'Event Information' => '', 'Ticket fields' => '', 'Dynamic fields' => '', # Template: Datepicker 'Invalid date (need a future date)!' => '', 'Invalid date (need a past date)!' => '', 'Previous' => '', 'Open date selection' => '', # Template: Error 'An error occurred.' => '', 'Really a bug? 5 out of 10 bug reports result from a wrong or incomplete installation of OTRS.' => '', 'With %s, our experts take care of correct installation and cover your back with support and periodic security updates.' => '', 'Contact our service team now.' => '', 'Send a bugreport' => '', # Template: FooterJS 'Please enter at least one search value or * to find anything.' => '', 'Please remove the following words from your search as they cannot be searched for:' => '', 'Please check the fields marked as red for valid inputs.' => '', 'Please perform a spell check on the the text first.' => '', 'Slide the navigation bar' => '', 'Unavailable for chat' => '', 'Available for internal chats only' => '', 'Available for chats' => '', 'Please visit the chat manager' => '', 'New personal chat request' => '', 'New customer chat request' => '', 'New public chat request' => '', 'Selected user is not available for chat.' => '', 'New activity' => '', 'New activity on one of your monitored chats.' => '', 'Your browser does not support video and audio calling.' => '', 'Selected user is not available for video and audio call.' => '', 'Target user\'s browser does not support video and audio calling.' => '', 'Do you really want to continue?' => '', 'Information about the OTRS Daemon' => '', 'This feature is part of the %s. Please contact us at %s for an upgrade.' => '', 'Find out more about the %s' => '', # Template: Header 'You are logged in as' => '', # Template: Installer 'JavaScript not available' => '', 'Step %s' => '', 'Database Settings' => '', 'General Specifications and Mail Settings' => '', 'Finish' => 'Kết thúc', 'Welcome to %s' => '', 'Web site' => '', 'Mail check successful.' => '', 'Error in the mail settings. Please correct and try again.' => '', # Template: InstallerConfigureMail 'Configure Outbound Mail' => '', 'Outbound mail type' => 'Loại', 'Select outbound mail type.' => '', 'Outbound mail port' => '', 'Select outbound mail port.' => '', 'SMTP host' => '', 'SMTP host.' => '', 'SMTP authentication' => '', 'Does your SMTP host need authentication?' => '', 'SMTP auth user' => '', 'Username for SMTP auth.' => '', 'SMTP auth password' => '', 'Password for SMTP auth.' => '', 'Configure Inbound Mail' => '', 'Inbound mail type' => 'Loại', 'Select inbound mail type.' => '', 'Inbound mail host' => '', 'Inbound mail host.' => '', 'Inbound mail user' => 'Người dùng', 'User for inbound mail.' => '', 'Inbound mail password' => 'Mật khẩu', 'Password for inbound mail.' => '', 'Result of mail configuration check' => '', 'Check mail configuration' => '', 'Skip this step' => '', # Template: InstallerDBResult 'Database setup successful!' => '', # Template: InstallerDBStart 'Install Type' => '', 'Create a new database for OTRS' => '', 'Use an existing database for OTRS' => '', # Template: InstallerDBmssql 'Database name' => '', 'Check database settings' => '', 'Result of database check' => '', 'Database check successful.' => '', 'Database User' => '', 'New' => 'Mới', 'A new database user with limited permissions will be created for this OTRS system.' => '', 'Repeat Password' => '', 'Generated password' => '', # Template: InstallerDBmysql 'Passwords do not match' => '', # Template: InstallerDBoracle 'SID' => '', 'Port' => '', # Template: InstallerFinish 'To be able to use OTRS you have to enter the following line in your command line (Terminal/Shell) as root.' => 'Để có thể sử dụng OTRS bạn phải nhập dòng sau vào dòng lệnh của bạn (Terminal/Shell) làm gốc.', 'Restart your webserver' => 'Khởi động lại máy chủ web.', 'After doing so your OTRS is up and running.' => 'Sau khi thực hiện OTRS của bạn đã hoạt động.', 'Start page' => 'Trang bắt đầu', 'Your OTRS Team' => 'Đội OTRS của bạn', # Template: InstallerLicense 'Don\'t accept license' => 'Không chấp nhận giấy phép', 'Accept license and continue' => '', # Template: InstallerSystem 'SystemID' => 'Mã hệ thống', 'The identifier of the system. Each ticket number and each HTTP session ID contain this number.' => '', 'System FQDN' => 'Hệ thống FQDN', 'Fully qualified domain name of your system.' => '', 'AdminEmail' => 'Email quản trị', 'Email address of the system administrator.' => '', 'Organization' => 'Tổ chức', 'Log' => 'Bản ghi', 'LogModule' => 'Mô đun bản ghi', 'Log backend to use.' => '', 'LogFile' => '', 'Webfrontend' => 'Mặt ngoài web', 'Default language' => '', 'Default language.' => '', 'CheckMXRecord' => 'Kiểm tra bản ghi MX', 'Email addresses that are manually entered are checked against the MX records found in DNS. Don\'t use this option if your DNS is slow or does not resolve public addresses.' => '', # Template: LinkObject 'Object#' => '', 'Add links' => '', 'Delete links' => '', # Template: Login 'Lost your password?' => 'Mất mật khẩu?', 'Request New Password' => '', 'Back to login' => '', # Template: MobileNotAvailableWidget 'Feature not available' => '', 'Sorry, but this feature of OTRS is currently not available for mobile devices. If you\'d like to use it, you can either switch to desktop mode or use your regular desktop device.' => '', # Template: Motd 'Message of the Day' => '', 'This is the message of the day. You can edit this in %s.' => '', # Template: NoPermission 'Insufficient Rights' => '', 'Back to the previous page' => '', # Template: Pagination 'Show first page' => '', 'Show previous pages' => '', 'Show page %s' => '', 'Show next pages' => '', 'Show last page' => '', # Template: PictureUpload 'Need FormID!' => '', 'No file found!' => '', 'The file is not an image that can be shown inline!' => '', # Template: PreferencesNotificationEvent 'Notification' => 'Thông báo', 'No user configurable notifications found.' => '', 'Receive messages for notification \'%s\' by transport method \'%s\'.' => '', 'Please note that you can\'t completely disable notifications marked as mandatory.' => '', 'Sorry, but you can\'t disable all methods for notifications marked as mandatory.' => '', 'Sorry, but you can\'t disable all methods for this notification.' => '', # Template: ActivityDialogHeader 'Process Information' => '', 'Dialog' => '', # Template: Article 'Inform Agent' => 'Thông báo điều hành', # Template: PublicDefault 'Welcome' => '', 'This is the default public interface of OTRS! There was no action parameter given.' => '', 'You could install a custom public module (via the package manager), for example the FAQ module, which has a public interface.' => '', # Template: RichTextEditor 'Remove Quote' => '', # Template: GeneralSpecificationsWidget 'Permissions' => 'Các quyền', 'You can select one or more groups to define access for different agents.' => '', 'Result formats' => '', 'The selected time periods in the statistic are time zone neutral.' => '', 'Create summation row' => '', 'Generate an additional row containing sums for all data rows.' => '', 'Create summation column' => '', 'Generate an additional column containing sums for all data columns.' => '', 'Cache results' => '', 'Stores statistics result data in a cache to be used in subsequent views with the same configuration (requires at least one selected time field).' => '', 'Provide the statistic as a widget that agents can activate in their dashboard.' => '', 'Please note that enabling the dashboard widget will activate caching for this statistic in the dashboard.' => '', 'If set to invalid end users can not generate the stat.' => '', # Template: PreviewWidget 'There are problems in the configuration of this statistic:' => '', 'You may now configure the X-axis of your statistic.' => '', 'This statistic does not provide preview data.' => '', 'Preview format:' => '', 'Please note that the preview uses random data and does not consider data filters.' => '', 'Configure X-Axis' => '', 'X-axis' => 'trục X', 'Configure Y-Axis' => '', 'Y-axis' => '', 'Configure Filter' => '', # Template: RestrictionsWidget 'Please select only one element or turn off the button \'Fixed\'.' => 'Hãy chọn chỉ 1 thành tố hoặc tắt nút \'Đã sửa\'!', 'Absolute period' => '', 'Between' => 'Giữa', 'Relative period' => '', 'The past complete %s and the current+upcoming complete %s %s' => '', 'Do not allow changes to this element when the statistic is generated.' => '', # Template: StatsParamsWidget 'Format' => 'Định dạng', 'Exchange Axis' => 'Trục trao đổi', 'Configurable params of static stat' => 'Tham số cấu hình của thống kê tĩnh', 'No element selected.' => 'Không thành tố nào được chọn.', 'Scale' => 'Phạm vi', 'show more' => '', 'show less' => '', # Template: D3 'Download SVG' => '', 'Download PNG' => '', # Template: XAxisWidget 'The selected time period defines the default time frame for this statistic to collect data from.' => '', 'Defines the time unit that will be used to split the selected time period into reporting data points.' => '', # Template: YAxisWidget 'Please remember that the scale for the Y-axis has to be larger than the scale for the X-axis (e.g. X-axis => Month, Y-Axis => Year).' => '', # Template: Test 'OTRS Test Page' => 'Trang test OTRS', 'Welcome %s %s' => '', 'Counter' => 'Bộ đếm', # Template: Warning 'Go back to the previous page' => '', # Perl Module: Kernel/Config/Defaults.pm 'View system log messages.' => '', 'Update and extend your system with software packages.' => '', # Perl Module: Kernel/Modules/AdminACL.pm 'ACLs could not be Imported due to a unknown error, please check OTRS logs for more information' => '', 'The following ACLs have been added successfully: %s' => '', 'The following ACLs have been updated successfully: %s' => '', 'There where errors adding/updating the following ACLs: %s. Please check the log file for more information.' => '', 'This field is required' => '', 'There was an error creating the ACL' => '', 'Need ACLID!' => '', 'Could not get data for ACLID %s' => '', 'There was an error updating the ACL' => '', 'There was an error setting the entity sync status.' => '', 'There was an error synchronizing the ACLs.' => '', 'ACL %s could not be deleted' => '', 'There was an error getting data for ACL with ID %s' => '', 'Exact match' => '', 'Negated exact match' => '', 'Regular expression' => '', 'Regular expression (ignore case)' => '', 'Negated regular expression' => '', 'Negated regular expression (ignore case)' => '', # Perl Module: Kernel/Modules/AdminCustomerCompany.pm 'Customer Company %s already exists!' => '', # Perl Module: Kernel/Modules/AdminCustomerUser.pm 'New phone ticket' => '', 'New email ticket' => '', # Perl Module: Kernel/Modules/AdminDynamicField.pm 'Fields configuration is not valid' => '', 'Objects configuration is not valid' => '', 'Could not reset Dynamic Field order properly, please check the error log for more details.' => '', # Perl Module: Kernel/Modules/AdminDynamicFieldCheckbox.pm 'Undefined subaction.' => '', 'Need %s' => '', 'The field does not contain only ASCII letters and numbers.' => '', 'There is another field with the same name.' => '', 'The field must be numeric.' => '', 'Need ValidID' => '', 'Could not create the new field' => '', 'Need ID' => '', 'Could not get data for dynamic field %s' => '', 'The name for this field should not change.' => '', 'Could not update the field %s' => '', 'Currently' => '', 'Unchecked' => '', 'Checked' => '', # Perl Module: Kernel/Modules/AdminDynamicFieldDateTime.pm 'Prevent entry of dates in the future' => '', 'Prevent entry of dates in the past' => '', # Perl Module: Kernel/Modules/AdminDynamicFieldDropdown.pm 'This field value is duplicated.' => '', # Perl Module: Kernel/Modules/AdminEmail.pm 'Select at least one recipient.' => '', # Perl Module: Kernel/Modules/AdminGenericAgent.pm 'archive tickets' => '', 'restore tickets from archive' => '', 'Need Profile!' => '', 'Got no values to check.' => '', 'Please remove the following words because they cannot be used for the ticket selection:' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceDebugger.pm 'Need WebserviceID!' => '', 'Could not get data for WebserviceID %s' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceInvokerDefault.pm 'Need InvokerType' => '', 'Invoker %s is not registered' => '', 'InvokerType %s is not registered' => '', 'Need Invoker' => '', 'Could not determine config for invoker %s' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceMappingSimple.pm 'Could not get registered configuration for action type %s' => '', 'Could not get backend for %s %s' => '', 'Could not update configuration data for WebserviceID %s' => '', 'Keep (leave unchanged)' => '', 'Ignore (drop key/value pair)' => '', 'Map to (use provided value as default)' => '', 'Exact value(s)' => '', 'Ignore (drop Value/value pair)' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceMappingXSLT.pm 'Could not find required library %s' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceOperationDefault.pm 'Need OperationType' => '', 'Operation %s is not registered' => '', 'OperationType %s is not registered' => '', 'Need Operation' => '', 'Could not determine config for operation %s' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceTransportHTTPREST.pm 'Need Subaction!' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceWebservice.pm 'There is another web service with the same name.' => '', 'There was an error updating the web service.' => '', 'Web service "%s" updated!' => '', 'There was an error creating the web service.' => '', 'Web service "%s" created!' => '', 'Need Name!' => '', 'Need ExampleWebService!' => '', 'Could not read %s!' => '', 'Need a file to import!' => '', 'The imported file has not valid YAML content! Please check OTRS log for details' => '', 'Web service "%s" deleted!' => '', # Perl Module: Kernel/Modules/AdminGenericInterfaceWebserviceHistory.pm 'Got no WebserviceHistoryID!' => '', 'Could not get history data for WebserviceHistoryID %s' => '', # Perl Module: Kernel/Modules/AdminNotificationEvent.pm 'Notification updated!' => '', 'Notification added!' => '', 'There was an error getting data for Notification with ID:%s!' => '', 'Unknown Notification %s!' => '', 'There was an error creating the Notification' => '', 'Notifications could not be Imported due to a unknown error, please check OTRS logs for more information' => '', 'The following Notifications have been added successfully: %s' => '', 'The following Notifications have been updated successfully: %s' => '', 'There where errors adding/updating the following Notifications: %s. Please check the log file for more information.' => '', 'Agent who owns the ticket' => '', 'Agent who is responsible for the ticket' => '', 'All agents watching the ticket' => '', 'All agents with write permission for the ticket' => '', 'All agents subscribed to the ticket\'s queue' => '', 'All agents subscribed to the ticket\'s service' => '', 'All agents subscribed to both the ticket\'s queue and service' => '', 'Customer of the ticket' => '', 'Yes, but require at least one active notification method' => '', # Perl Module: Kernel/Modules/AdminPGP.pm 'PGP environment is not working. Please check log for more info!' => '', 'Need param Key to delete!' => '', 'Key %s deleted!' => '', 'Need param Key to download!' => '', # Perl Module: Kernel/Modules/AdminPackageManager.pm 'Sorry, Apache::Reload is needed as PerlModule and PerlInitHandler in Apache config file. See also scripts/apache2-httpd.include.conf. Alternatively, you can use the command line tool bin/otrs.Console.pl to install packages!' => '', 'No such package!' => '', 'No such file %s in package!' => '', 'No such file %s in local file system!' => '', 'Can\'t read %s!' => '', 'File is OK' => '', 'Package has locally modified files.' => '', 'No packages or no new packages found in selected repository.' => '', 'Package not verified due a communication issue with verification server!' => '', 'Can\'t connect to OTRS Feature Add-on list server!' => '', 'Can\'t get OTRS Feature Add-on list from server!' => '', 'Can\'t get OTRS Feature Add-on from server!' => '', # Perl Module: Kernel/Modules/AdminPostMasterFilter.pm 'No such filter: %s' => '', # Perl Module: Kernel/Modules/AdminProcessManagement.pm 'Need ExampleProcesses!' => '', 'Need ProcessID!' => '', 'Yes (mandatory)' => '', 'Unknown Process %s!' => '', 'There was an error generating a new EntityID for this Process' => '', 'The StateEntityID for state Inactive does not exists' => '', 'There was an error creating the Process' => '', 'There was an error setting the entity sync status for Process entity: %s' => '', 'Could not get data for ProcessID %s' => '', 'There was an error updating the Process' => '', 'Process: %s could not be deleted' => '', 'There was an error synchronizing the processes.' => '', 'The %s:%s is still in use' => '', 'The %s:%s has a different EntityID' => '', 'Could not delete %s:%s' => '', 'There was an error setting the entity sync status for %s entity: %s' => '', 'Could not get %s' => '', 'Need %s!' => '', 'Process: %s is not Inactive' => '', # Perl Module: Kernel/Modules/AdminProcessManagementActivity.pm 'There was an error generating a new EntityID for this Activity' => '', 'There was an error creating the Activity' => '', 'There was an error setting the entity sync status for Activity entity: %s' => '', 'Need ActivityID!' => '', 'Could not get data for ActivityID %s' => '', 'There was an error updating the Activity' => '', 'Missing Parameter: Need Activity and ActivityDialog!' => '', 'Activity not found!' => '', 'ActivityDialog not found!' => '', 'ActivityDialog already assigned to Activity. You cannot add an ActivityDialog twice!' => '', 'Error while saving the Activity to the database!' => '', 'This subaction is not valid' => '', 'Edit Activity "%s"' => '', # Perl Module: Kernel/Modules/AdminProcessManagementActivityDialog.pm 'There was an error generating a new EntityID for this ActivityDialog' => '', 'There was an error creating the ActivityDialog' => '', 'There was an error setting the entity sync status for ActivityDialog entity: %s' => '', 'Need ActivityDialogID!' => '', 'Could not get data for ActivityDialogID %s' => '', 'There was an error updating the ActivityDialog' => '', 'Edit Activity Dialog "%s"' => '', 'Agent Interface' => '', 'Customer Interface' => '', 'Agent and Customer Interface' => '', 'Do not show Field' => '', 'Show Field' => '', 'Show Field As Mandatory' => '', 'fax' => '', # Perl Module: Kernel/Modules/AdminProcessManagementPath.pm 'Edit Path' => '', # Perl Module: Kernel/Modules/AdminProcessManagementTransition.pm 'There was an error generating a new EntityID for this Transition' => '', 'There was an error creating the Transition' => '', 'There was an error setting the entity sync status for Transition entity: %s' => '', 'Need TransitionID!' => '', 'Could not get data for TransitionID %s' => '', 'There was an error updating the Transition' => '', 'Edit Transition "%s"' => '', 'xor' => '', 'String' => '', 'Transition validation module' => '', # Perl Module: Kernel/Modules/AdminProcessManagementTransitionAction.pm 'At least one valid config parameter is required.' => '', 'There was an error generating a new EntityID for this TransitionAction' => '', 'There was an error creating the TransitionAction' => '', 'There was an error setting the entity sync status for TransitionAction entity: %s' => '', 'Need TransitionActionID!' => '', 'Could not get data for TransitionActionID %s' => '', 'There was an error updating the TransitionAction' => '', 'Edit Transition Action "%s"' => '', 'Error: Not all keys seem to have values or vice versa.' => '', # Perl Module: Kernel/Modules/AdminQueue.pm 'Don\'t use :: in queue name!' => '', 'Click back and change it!' => '', # Perl Module: Kernel/Modules/AdminQueueAutoResponse.pm 'Queues ( without auto responses )' => '', # Perl Module: Kernel/Modules/AdminSMIME.pm 'S/MIME environment is not working. Please check log for more info!' => '', 'Need param Filename to delete!' => '', 'Need param Filename to download!' => '', 'Needed CertFingerprint and CAFingerprint!' => '', 'CAFingerprint must be different than CertFingerprint' => '', 'Relation exists!' => '', 'Relation added!' => '', 'Impossible to add relation!' => '', 'Relation doesn\'t exists' => '', 'Relation deleted!' => '', 'Impossible to delete relation!' => '', 'Certificate %s could not be read!' => '', 'Needed Fingerprint' => '', # Perl Module: Kernel/Modules/AdminSalutation.pm 'Salutation updated!' => '', 'Salutation added!' => '', # Perl Module: Kernel/Modules/AdminSupportDataCollector.pm 'File %s could not be read!' => '', # Perl Module: Kernel/Modules/AdminSysConfig.pm 'Import not allowed!' => '', 'Need File!' => '', 'Can\'t write ConfigItem!' => '', # Perl Module: Kernel/Modules/AdminSystemMaintenance.pm 'Start date shouldn\'t be defined after Stop date!' => '', 'There was an error creating the System Maintenance' => '', 'Need SystemMaintenanceID!' => '', 'Could not get data for SystemMaintenanceID %s' => '', 'System Maintenance was saved successfully!' => '', 'Session has been killed!' => '', 'All sessions have been killed, except for your own.' => '', 'There was an error updating the System Maintenance' => '', 'Was not possible to delete the SystemMaintenance entry: %s!' => '', # Perl Module: Kernel/Modules/AdminTemplate.pm 'Template updated!' => '', 'Template added!' => '', # Perl Module: Kernel/Modules/AdminType.pm 'Need Type!' => '', # Perl Module: Kernel/Modules/AgentDashboardCommon.pm 'No such config for %s' => '', 'Statistic' => '', 'No preferences for %s!' => '', 'Can\'t get element data of %s!' => '', 'Can\'t get filter content data of %s!' => '', # Perl Module: Kernel/Modules/AgentLinkObject.pm 'Need SourceObject and SourceKey!' => '', 'Please contact the administrator.' => '', 'You need ro permission!' => '', 'Can not delete link with %s!' => '', 'Can not create link with %s! Object already linked as %s.' => '', 'Can not create link with %s!' => '', 'The object %s cannot link with other object!' => '', # Perl Module: Kernel/Modules/AgentPreferences.pm 'Param Group is required!' => '', # Perl Module: Kernel/Modules/AgentStatistics.pm 'Parameter %s is missing.' => '', 'Invalid Subaction.' => '', 'Statistic could not be imported.' => '', 'Please upload a valid statistic file.' => '', 'Export: Need StatID!' => '', 'Delete: Get no StatID!' => '', 'Need StatID!' => '', 'Could not load stat.' => '', 'Could not create statistic.' => '', 'Run: Get no %s!' => '', # Perl Module: Kernel/Modules/AgentTicketActionCommon.pm 'No TicketID is given!' => '', 'You need %s permissions!' => '', 'Could not perform validation on field %s!' => '', 'No subject' => '', 'Previous Owner' => 'Phụ trách trước', # Perl Module: Kernel/Modules/AgentTicketBounce.pm '%s is needed!' => '', 'Plain article not found for article %s!' => '', 'Article does not belong to ticket %s!' => '', 'Can\'t bounce email!' => '', 'Can\'t send email!' => '', 'Wrong Subaction!' => '', # Perl Module: Kernel/Modules/AgentTicketBulk.pm 'Can\'t lock Tickets, no TicketIDs are given!' => '', 'Ticket (%s) is not unlocked!' => '', 'Bulk feature is not enabled!' => '', 'No selectable TicketID is given!' => '', 'You either selected no ticket or only tickets which are locked by other agents.' => '', 'You need to select at least one ticket.' => '', 'Ticket is locked by another agent and will be ignored!' => '', # Perl Module: Kernel/Modules/AgentTicketCompose.pm 'Can not determine the ArticleType!' => '', # Perl Module: Kernel/Modules/AgentTicketEmail.pm 'No Subaction!' => '', # Perl Module: Kernel/Modules/AgentTicketEmailOutbound.pm 'Got no TicketID!' => '', 'System Error!' => '', # Perl Module: Kernel/Modules/AgentTicketEscalationView.pm 'Invalid Filter: %s!' => '', # Perl Module: Kernel/Modules/AgentTicketHistory.pm 'Can\'t show history, no TicketID is given!' => '', # Perl Module: Kernel/Modules/AgentTicketLock.pm 'Can\'t lock Ticket, no TicketID is given!' => '', 'Sorry, the current owner is %s!' => '', 'Please become the owner first.' => '', 'Ticket (ID=%s) is locked by %s!' => '', 'Change the owner!' => '', # Perl Module: Kernel/Modules/AgentTicketMerge.pm 'Can\'t merge ticket with itself!' => '', # Perl Module: Kernel/Modules/AgentTicketMove.pm 'You need move permissions!' => '', # Perl Module: Kernel/Modules/AgentTicketPhone.pm 'Chat is not active.' => '', 'No permission.' => '', '%s has left the chat.' => '', 'This chat has been closed and will be removed in %s hours.' => '', # Perl Module: Kernel/Modules/AgentTicketPlain.pm 'No ArticleID!' => '', 'Can\'t read plain article! Maybe there is no plain email in backend! Read backend message.' => '', # Perl Module: Kernel/Modules/AgentTicketPrint.pm 'Need TicketID!' => '', 'printed by' => 'được in bởi', 'Ticket Dynamic Fields' => '', # Perl Module: Kernel/Modules/AgentTicketProcess.pm 'Couldn\'t get ActivityDialogEntityID "%s"!' => '', 'No Process configured!' => '', 'Process %s is invalid!' => '', 'Subaction is invalid!' => '', 'Parameter %s is missing in %s.' => '', 'No ActivityDialog configured for %s in _RenderAjax!' => '', 'Got no Start ActivityEntityID or Start ActivityDialogEntityID for Process: %s in _GetParam!' => '', 'Couldn\'t get Ticket for TicketID: %s in _GetParam!' => '', 'Couldn\'t determine ActivityEntityID. DynamicField or Config isn\'t set properly!' => '', 'Process::Default%s Config Value missing!' => '', 'Got no ProcessEntityID or TicketID and ActivityDialogEntityID!' => '', 'Can\'t get StartActivityDialog and StartActivityDialog for the ProcessEntityID "%s"!' => '', 'Can\'t get Ticket "%s"!' => '', 'Can\'t get ProcessEntityID or ActivityEntityID for Ticket "%s"!' => '', 'Can\'t get Activity configuration for ActivityEntityID "%s"!' => '', 'Can\'t get ActivityDialog configuration for ActivityDialogEntityID "%s"!' => '', 'Can\'t get data for Field "%s" of ActivityDialog "%s"!' => '', 'PendingTime can just be used if State or StateID is configured for the same ActivityDialog. ActivityDialog: %s!' => '', 'Pending Date' => 'Ngày treo', 'for pending* states' => 'đối với các trạng thái treo*', 'ActivityDialogEntityID missing!' => '', 'Couldn\'t get Config for ActivityDialogEntityID "%s"!' => '', 'Couldn\'t use CustomerID as an invisible field.' => '', 'Missing ProcessEntityID, check your ActivityDialogHeader.tt!' => '', 'No StartActivityDialog or StartActivityDialog for Process "%s" configured!' => '', 'Couldn\'t create ticket for Process with ProcessEntityID "%s"!' => '', 'Couldn\'t set ProcessEntityID "%s" on TicketID "%s"!' => '', 'Couldn\'t set ActivityEntityID "%s" on TicketID "%s"!' => '', 'Could not store ActivityDialog, invalid TicketID: %s!' => '', 'Invalid TicketID: %s!' => '', 'Missing ActivityEntityID in Ticket %s!' => '', 'Missing ProcessEntityID in Ticket %s!' => '', 'Could not set DynamicField value for %s of Ticket with ID "%s" in ActivityDialog "%s"!' => '', 'Could not set PendingTime for Ticket with ID "%s" in ActivityDialog "%s"!' => '', 'Wrong ActivityDialog Field config: %s can\'t be Display => 1 / Show field (Please change its configuration to be Display => 0 / Do not show field or Display => 2 / Show field as mandatory)!' => '', 'Could not set %s for Ticket with ID "%s" in ActivityDialog "%s"!' => '', 'Default Config for Process::Default%s missing!' => '', 'Default Config for Process::Default%s invalid!' => '', # Perl Module: Kernel/Modules/AgentTicketSearch.pm 'Untitled' => '', 'Customer Name' => '', 'Invalid Users' => '', 'CSV' => '', 'Excel' => '', # Perl Module: Kernel/Modules/AgentTicketService.pm 'Feature not enabled!' => '', # Perl Module: Kernel/Modules/AgentTicketWatcher.pm 'Feature is not active' => '', # Perl Module: Kernel/Modules/AgentTicketZoom.pm 'Link Deleted' => '', 'Ticket Locked' => '', 'Pending Time Set' => '', 'Dynamic Field Updated' => '', 'Outgoing Email (internal)' => '', 'Ticket Created' => '', 'Type Updated' => '', 'Escalation Update Time In Effect' => '', 'Escalation Update Time Stopped' => '', 'Escalation First Response Time Stopped' => '', 'Customer Updated' => '', 'Internal Chat' => '', 'Automatic Follow-Up Sent' => '', 'Note Added' => '', 'Note Added (Customer)' => '', 'State Updated' => '', 'Outgoing Answer' => '', 'Service Updated' => '', 'Link Added' => '', 'Incoming Customer Email' => '', 'Incoming Web Request' => '', 'Priority Updated' => '', 'Ticket Unlocked' => '', 'Outgoing Email' => '', 'Title Updated' => '', 'Ticket Merged' => '', 'Outgoing Phone Call' => '', 'Forwarded Message' => '', 'Removed User Subscription' => '', 'Time Accounted' => '', 'Incoming Phone Call' => '', 'System Request.' => '', 'Incoming Follow-Up' => '', 'Automatic Reply Sent' => '', 'Automatic Reject Sent' => '', 'Escalation Solution Time In Effect' => '', 'Escalation Solution Time Stopped' => '', 'Escalation Response Time In Effect' => '', 'Escalation Response Time Stopped' => '', 'SLA Updated' => '', 'Queue Updated' => '', 'External Chat' => '', 'Queue Changed' => '', 'Notification Was Sent' => '', 'We are sorry, you do not have permissions anymore to access this ticket in its current state.' => '', 'Can\'t get for ArticleID %s!' => '', 'Article filter settings were saved.' => '', 'Event type filter settings were saved.' => '', 'Need ArticleID!' => '', 'Invalid ArticleID!' => '', 'Offline' => '', 'User is currently offline.' => '', 'User is currently active.' => '', 'Away' => '', 'User was inactive for a while.' => '', 'Unavailable' => '', 'User set their status to unavailable.' => '', 'Fields with no group' => '', 'View the source for this Article' => '', # Perl Module: Kernel/Modules/CustomerTicketAttachment.pm 'FileID and ArticleID are needed!' => '', 'No TicketID for ArticleID (%s)!' => '', 'No such attachment (%s)!' => '', # Perl Module: Kernel/Modules/CustomerTicketMessage.pm 'Check SysConfig setting for %s::QueueDefault.' => '', 'Check SysConfig setting for %s::TicketTypeDefault.' => '', # Perl Module: Kernel/Modules/CustomerTicketOverview.pm 'Need CustomerID!' => '', 'My Tickets' => '', 'Company Tickets' => '', 'Untitled!' => '', # Perl Module: Kernel/Modules/CustomerTicketSearch.pm 'Please remove the following words because they cannot be used for the search:' => '', # Perl Module: Kernel/Modules/CustomerTicketZoom.pm 'Can\'t reopen ticket, not possible in this queue!' => '', 'Create a new ticket!' => '', # Perl Module: Kernel/Modules/Installer.pm 'Directory "%s" doesn\'t exist!' => '', 'Configure "Home" in Kernel/Config.pm first!' => '', 'File "%s/Kernel/Config.pm" not found!' => '', 'Directory "%s" not found!' => '', 'Kernel/Config.pm isn\'t writable!' => '', 'If you want to use the installer, set the Kernel/Config.pm writable for the webserver user!' => '', 'Unknown Check!' => '', 'The check "%s" doesn\'t exist!' => '', 'Database %s' => '', 'Unknown database type "%s".' => '', 'Please go back.' => '', 'Install OTRS - Error' => '', 'File "%s/%s.xml" not found!' => '', 'Contact your Admin!' => '', 'Can\'t write Config file!' => '', 'Unknown Subaction %s!' => '', 'Can\'t connect to database, Perl module DBD::%s not installed!' => '', 'Can\'t connect to database, read comment!' => '', 'Error: Please make sure your database accepts packages over %s MB in size (it currently only accepts packages up to %s MB). Please adapt the max_allowed_packet setting of your database in order to avoid errors.' => '', 'Error: Please set the value for innodb_log_file_size on your database to at least %s MB (current: %s MB, recommended: %s MB). For more information, please have a look at %s.' => '', # Perl Module: Kernel/Modules/PublicRepository.pm 'Need config Package::RepositoryAccessRegExp' => '', 'Authentication failed from %s!' => '', # Perl Module: Kernel/Output/HTML/ArticleCheck/PGP.pm 'Sent message crypted to recipient!' => '', '"PGP SIGNED MESSAGE" header found, but invalid!' => '', # Perl Module: Kernel/Output/HTML/ArticleCheck/SMIME.pm '"S/MIME SIGNED MESSAGE" header found, but invalid!' => '', 'Ticket decrypted before' => '', 'Impossible to decrypt: private key for email was not found!' => '', 'Successful decryption' => '', # Perl Module: Kernel/Output/HTML/Dashboard/EventsTicketCalendar.pm 'The start time of a ticket has been set after the end time!' => '', # Perl Module: Kernel/Output/HTML/Dashboard/News.pm 'Can\'t connect to OTRS News server!' => '', 'Can\'t get OTRS News from server!' => '', # Perl Module: Kernel/Output/HTML/Dashboard/ProductNotify.pm 'Can\'t connect to Product News server!' => '', 'Can\'t get Product News from server!' => '', # Perl Module: Kernel/Output/HTML/Dashboard/RSS.pm 'Can\'t connect to %s!' => '', # Perl Module: Kernel/Output/HTML/Dashboard/TicketGeneric.pm 'sorted ascending' => '', 'sorted descending' => '', 'filter not active' => '', 'filter active' => '', 'This ticket has no title or subject' => '', # Perl Module: Kernel/Output/HTML/Layout.pm 'We are sorry, you do not have permissions anymore to access this ticket in its current state. You can take one of the following actions:' => '', 'No Permission' => '', # Perl Module: Kernel/Output/HTML/Layout/LinkObject.pm 'Linked as' => '', 'Search Result' => '', # Perl Module: Kernel/Output/HTML/LinkObject/Ticket.pm 'Archive search' => '', # Perl Module: Kernel/Output/HTML/Notification/AgentOTRSBusiness.pm '%s Upgrade to %s now! %s' => '', # Perl Module: Kernel/Output/HTML/Notification/CustomerSystemMaintenanceCheck.pm 'A system maintenance period will start at: ' => '', # Perl Module: Kernel/Output/HTML/Preferences/Language.pm '(in process)' => '', # Perl Module: Kernel/Output/HTML/Preferences/NotificationEvent.pm 'Please make sure you\'ve chosen at least one transport method for mandatory notifications.' => '', # Perl Module: Kernel/Output/HTML/Preferences/OutOfOffice.pm 'Please specify an end date that is after the start date.' => '', # Perl Module: Kernel/Output/HTML/Preferences/Password.pm 'Please supply your new password!' => '', # Perl Module: Kernel/Output/HTML/Statistics/View.pm 'No (not supported)' => 'Không (không được hỗ trợ)', 'No past complete or the current+upcoming complete relative time value selected.' => '', 'The selected time period is larger than the allowed time period.' => '', 'No time scale value available for the current selected time scale value on the X axis.' => '', 'The selected date is not valid.' => '', 'The selected end time is before the start time.' => '', 'There is something wrong with your time selection.' => '', 'Please select only one element or allow modification at stat generation time.' => '', 'Please select at least one value of this field or allow modification at stat generation time.' => '', 'Please select one element for the X-axis.' => '', 'You can only use one time element for the Y axis.' => '', 'You can only use one or two elements for the Y axis.' => '', 'Please select at least one value of this field.' => '', 'Please provide a value or allow modification at stat generation time.' => '', 'Please select a time scale.' => '', 'Your reporting time interval is too small, please use a larger time scale.' => '', 'Please remove the following words because they cannot be used for the ticket restrictions: %s.' => '', # Perl Module: Kernel/Output/HTML/TicketOverviewMenu/Sort.pm 'Order by' => 'Đặt hàng bởi', # Perl Module: Kernel/System/AuthSession.pm 'You have exceeded the number of concurrent agents - contact sales@otrs.com.' => '', 'Please note that the session limit is almost reached.' => '', 'Login rejected! You have exceeded the maximum number of concurrent Agents! Contact sales@otrs.com immediately!' => '', 'Session per user limit reached!' => '', # Perl Module: Kernel/System/Console/Command/Dev/Tools/Config2Docbook.pm 'Configuration Options Reference' => '', 'This setting can not be changed.' => '', 'This setting is not active by default.' => '', 'This setting can not be deactivated.' => '', # Perl Module: Kernel/System/Package.pm 'not installed' => '', 'File is not installed!' => '', 'File is different!' => '', 'Can\'t read file!' => '', # Perl Module: Kernel/System/ProcessManagement/DB/Process/State.pm 'Inactive' => 'Không hoạt động', 'FadeAway' => '', # Perl Module: Kernel/System/Registration.pm 'Can\'t get Token from sever' => '', # Perl Module: Kernel/System/Stats/Dynamic/Ticket.pm 'State Type' => '', 'Created Priority' => 'Ưu tiên khởi tạo', 'Created State' => 'Trạng thái khởi tạo', 'CustomerUserLogin (complex search)' => '', 'CustomerUserLogin (exact match)' => '', 'Create Time' => 'Thời gian khởi tạo', 'Close Time' => 'Thờigian đóng', 'Escalation - First Response Time' => '', 'Escalation - Update Time' => '', 'Escalation - Solution Time' => '', 'Agent/Owner' => 'điều hành viên/Phụ trách', 'Created by Agent/Owner' => 'Được tạo bởi điều hành viên/người phụ trách', # Perl Module: Kernel/System/Stats/Dynamic/TicketAccountedTime.pm 'Evaluation by' => 'Đánh giá của', 'Ticket/Article Accounted Time' => '', 'Ticket Create Time' => '', 'Ticket Close Time' => 'Giờ Đóng Vé', 'Accounted time by Agent' => 'Hạch toán thời gian của điều hành viên', 'Total Time' => 'Tổng số thời gian', 'Ticket Average' => 'Vé trung bình', 'Ticket Min Time' => 'Vé tối thiểu thời gian', 'Ticket Max Time' => 'Vé tối đa thời gian', 'Number of Tickets' => 'Số vé', 'Article Average' => 'Bài viết trung bình', 'Article Min Time' => 'Bài viết tối thiểu thời gian', 'Article Max Time' => 'Bài viết tối đa thời gian', 'Number of Articles' => 'Số của bài viết', # Perl Module: Kernel/System/Stats/Dynamic/TicketList.pm 'unlimited' => '', 'ascending' => 'tăng dần ', 'descending' => 'giảm dần', 'Attributes to be printed' => 'Các thuộc tính được in', 'Sort sequence' => 'Xếp theo thứ tự', 'State Historic' => '', 'State Type Historic' => '', 'Historic Time Range' => '', # Perl Module: Kernel/System/Stats/Dynamic/TicketSolutionResponseTime.pm 'Solution Average' => '', 'Solution Min Time' => '', 'Solution Max Time' => '', 'Solution Average (affected by escalation configuration)' => '', 'Solution Min Time (affected by escalation configuration)' => '', 'Solution Max Time (affected by escalation configuration)' => '', 'Solution Working Time Average (affected by escalation configuration)' => '', 'Solution Min Working Time (affected by escalation configuration)' => '', 'Solution Max Working Time (affected by escalation configuration)' => '', 'Response Average (affected by escalation configuration)' => '', 'Response Min Time (affected by escalation configuration)' => '', 'Response Max Time (affected by escalation configuration)' => '', 'Response Working Time Average (affected by escalation configuration)' => '', 'Response Min Working Time (affected by escalation configuration)' => '', 'Response Max Working Time (affected by escalation configuration)' => '', 'Number of Tickets (affected by escalation configuration)' => '', # Perl Module: Kernel/System/Stats/Static/StateAction.pm 'Days' => 'Những ngày', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/TablePresence.pm 'Table Presence' => 'Bảng hiện diện', 'Internal Error: Could not open file.' => 'Lỗi nội bộ: không thể mở tập tin.', 'Table Check' => 'Bảng kiểm tra', 'Internal Error: Could not read file.' => 'Lỗi nội bộ: không thể đọc hồ sơ.', 'Tables found which are not present in the database.' => 'Bàn tìm thấy mà không có trong cơ sở dữ liệu.', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mssql/Size.pm 'Database Size' => 'Cơ sở dữ liệu kích cỡ', 'Could not determine database size.' => 'Không thể xác định kích thước cơ sở dữ liệu.', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mssql/Version.pm 'Database Version' => '', 'Could not determine database version.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mysql/Charset.pm 'Client Connection Charset' => '', 'Setting character_set_client needs to be utf8.' => '', 'Server Database Charset' => '', 'Setting character_set_database needs to be UNICODE or UTF8.' => '', 'Table Charset' => '', 'There were tables found which do not have utf8 as charset.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mysql/InnoDBLogFileSize.pm 'InnoDB Log File Size' => '', 'The setting innodb_log_file_size must be at least 256 MB.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mysql/MaxAllowedPacket.pm 'Maximum Query Size' => '', 'The setting \'max_allowed_packet\' must be higher than 20 MB.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mysql/Performance.pm 'Query Cache Size' => '', 'The setting \'query_cache_size\' should be used (higher than 10 MB but not more than 512 MB).' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mysql/StorageEngine.pm 'Default Storage Engine' => '', 'Table Storage Engine' => '', 'Tables with a different storage engine than the default engine were found.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/mysql/Version.pm 'MySQL 5.x or higher is required.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/oracle/NLS.pm 'NLS_LANG Setting' => '', 'NLS_LANG must be set to al32utf8 (e.g. GERMAN_GERMANY.AL32UTF8).' => '', 'NLS_DATE_FORMAT Setting' => '', 'NLS_DATE_FORMAT must be set to \'YYYY-MM-DD HH24:MI:SS\'.' => '', 'NLS_DATE_FORMAT Setting SQL Check' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/postgresql/Charset.pm 'Setting client_encoding needs to be UNICODE or UTF8.' => '', 'Setting server_encoding needs to be UNICODE or UTF8.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/postgresql/DateStyle.pm 'Date Format' => '', 'Setting DateStyle needs to be ISO.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Database/postgresql/Version.pm 'PostgreSQL 8.x or higher is required.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/DiskPartitionOTRS.pm 'OTRS Disk Partition' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/DiskSpace.pm 'Disk Usage' => '', 'The partition where OTRS is located is almost full.' => '', 'The partition where OTRS is located has no disk space problems.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/DiskSpacePartitions.pm 'Disk Partitions Usage' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/Distribution.pm 'Distribution' => 'Phân phối', 'Could not determine distribution.' => 'Không thể xác định phân phối.', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/KernelVersion.pm 'Kernel Version' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/Load.pm 'System Load' => '', 'The system load should be at maximum the number of CPUs the system has (e.g. a load of 8 or less on a system with 8 CPUs is OK).' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/PerlModules.pm 'Perl Modules' => '', 'Not all required Perl modules are correctly installed.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OS/Swap.pm 'Free Swap Space (%)' => '', 'No swap enabled.' => '', 'Used Swap Space (MB)' => '', 'There should be more than 60% free swap space.' => '', 'There should be no more than 200 MB swap space used.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/ConfigSettings.pm 'OTRS' => 'Open Technology Real Services', 'Config Settings' => '', 'Could not determine value.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/DaemonRunning.pm 'Daemon' => '', 'Daemon is running.' => '', 'Daemon is not running.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/DatabaseRecords.pm 'Database Records' => '', 'Tickets' => 'Các thẻ', 'Ticket History Entries' => '', 'Articles' => '', 'Attachments (DB, Without HTML)' => '', 'Customers With At Least One Ticket' => '', 'Dynamic Field Values' => '', 'Invalid Dynamic Fields' => '', 'Invalid Dynamic Field Values' => '', 'GenericInterface Webservices' => '', 'Process Tickets' => '', 'Months Between First And Last Ticket' => '', 'Tickets Per Month (avg)' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/DefaultSOAPUser.pm 'Default SOAP Username And Password' => '', 'Security risk: you use the default setting for SOAP::User and SOAP::Password. Please change it.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/DefaultUser.pm 'Default Admin Password' => '', 'Security risk: the agent account root@localhost still has the default password. Please change it or invalidate the account.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/ErrorLog.pm 'Error Log' => '', 'There are error reports in your system log.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/FQDN.pm 'FQDN (domain name)' => '', 'Please configure your FQDN setting.' => '', 'Domain Name' => '', 'Your FQDN setting is invalid.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/FileSystemWritable.pm 'File System Writable' => '', 'The file system on your OTRS partition is not writable.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/PackageDeployment.pm 'Package Installation Status' => '', 'Some packages have locally modified files.' => '', 'Some packages are not correctly installed.' => '', 'Package Verification Status' => '', 'Some packages are not verified by the OTRS Group! It is recommended not to use this packages.' => '', 'Package Framework Version Status' => '', 'Some packages are not allowed for the current framework version.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/PackageList.pm 'Package List' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/SpoolMails.pm 'Spooled Emails' => '', 'There are emails in var/spool that OTRS could not process.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/SystemID.pm 'Your SystemID setting is invalid, it should only contain digits.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/Ticket/DefaultType.pm 'Default Ticket Type' => '', 'The configured default ticket type is invalid or missing. Please change the setting Ticket::Type::Default and select a valid ticket type.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/Ticket/IndexModule.pm 'Ticket Index Module' => '', 'You have more than 60,000 tickets and should use the StaticDB backend. See admin manual (Performance Tuning) for more information.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/Ticket/InvalidUsersWithLockedTickets.pm 'Invalid Users with Locked Tickets' => '', 'There are invalid users with locked tickets.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/Ticket/OpenTickets.pm 'Open Tickets' => 'Mở Vé', 'You should not have more than 8,000 open tickets in your system.' => 'Bạn không cần phải có hơn 8.000 vé mở trong hệ thống của bạn.', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/Ticket/SearchIndexModule.pm 'Ticket Search Index Module' => '', 'You have more than 50,000 articles and should use the StaticDB backend. See admin manual (Performance Tuning) for more information.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/Ticket/StaticDBOrphanedRecords.pm 'Orphaned Records In ticket_lock_index Table' => '', 'Table ticket_lock_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.' => '', 'Orphaned Records In ticket_index Table' => '', 'Table ticket_index contains orphaned records. Please run bin/otrs.Console.pl "Maint::Ticket::QueueIndexCleanup" to clean the StaticDB index.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/OTRS/TimeSettings.pm 'Time Settings' => '', 'Server time zone' => '', 'Computed server time offset' => '', 'OTRS TimeZone setting (global time offset)' => '', 'TimeZone may only be activated for systems running in UTC.' => '', 'OTRS TimeZoneUser setting (per-user time zone support)' => '', 'TimeZoneUser may only be activated for systems running in UTC that don\'t have an OTRS TimeZone set.' => '', 'OTRS TimeZone setting for calendar ' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Webserver/Apache/LoadedModules.pm 'Webserver' => '', 'Loaded Apache Modules' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Webserver/Apache/MPMModel.pm 'MPM model' => '', 'OTRS requires apache to be run with the \'prefork\' MPM model.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Webserver/Apache/Performance.pm 'CGI Accelerator Usage' => '', 'You should use FastCGI or mod_perl to increase your performance.' => '', 'mod_deflate Usage' => '', 'Please install mod_deflate to improve GUI speed.' => '', 'mod_filter Usage' => '', 'Please install mod_filter if mod_deflate is used.' => '', 'mod_headers Usage' => '', 'Please install mod_headers to improve GUI speed.' => '', 'Apache::Reload Usage' => '', 'Apache::Reload or Apache2::Reload should be used as PerlModule and PerlInitHandler to prevent web server restarts when installing and upgrading modules.' => '', 'Apache2::DBI Usage' => '', 'Apache2::DBI should be used to get a better performance with pre-established database connections.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Webserver/EnvironmentVariables.pm 'Environment Variables' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Webserver/InternalWebRequest.pm 'Support Data Collection' => '', 'Support data could not be collected from the web server.' => '', # Perl Module: Kernel/System/SupportDataCollector/Plugin/Webserver/Version.pm 'Webserver Version' => '', 'Could not determine webserver version.' => '', # Perl Module: Kernel/System/SupportDataCollector/PluginAsynchronous/OTRS/ConcurrentUsers.pm 'Concurrent Users Details' => '', 'Concurrent Users' => 'Số người dùng đồng thời', # Perl Module: Kernel/System/SupportDataCollector/PluginBase.pm 'Unknown' => 'Không biết', 'OK' => '', 'Problem' => 'Vấn đề', # Perl Module: Kernel/System/Ticket.pm 'Reset of unlock time.' => '', # Perl Module: Kernel/System/Ticket/Event/NotificationEvent/Transport/Email.pm 'PGP sign only' => '', 'PGP encrypt only' => '', 'PGP sign and encrypt' => '', 'SMIME sign only' => '', 'SMIME encrypt only' => '', 'SMIME sign and encrypt' => '', 'PGP and SMIME not enabled.' => '', 'Skip notification delivery' => '', 'Send unsigned notification' => '', 'Send unencrypted notification' => '', # Perl Module: Kernel/System/Web/InterfaceAgent.pm 'Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid.' => '', 'Can`t remove SessionID.' => '', 'Logout successful.' => '', 'Panic! Invalid Session!!!' => '', 'No Permission to use this frontend module!' => '', # Perl Module: Kernel/System/Web/InterfaceCustomer.pm 'Authentication succeeded, but no customer record is found in the customer backend. Please contact the administrator.' => '', 'Reset password unsuccessful. Please contact the administrator.' => '', 'Added via Customer Panel (%s)' => '', 'Customer user can\'t be added!' => '', 'Can\'t send account info!' => '', # Perl Module: Kernel/System/Web/InterfaceInstaller.pm 'SecureMode active!' => '', 'If you want to re-run the Installer, disable the SecureMode in the SysConfig.' => '', 'Action "%s" not found!' => '', # Database XML Definition: scripts/database/otrs-initial_insert.xml 'Group for default access.' => '', 'Group of all administrators.' => '', 'Group for statistics access.' => '', 'All new state types (default: viewable).' => '', 'All open state types (default: viewable).' => '', 'All closed state types (default: not viewable).' => '', 'All \'pending reminder\' state types (default: viewable).' => '', 'All \'pending auto *\' state types (default: viewable).' => '', 'All \'removed\' state types (default: not viewable).' => '', 'State type for merged tickets (default: not viewable).' => '', 'New ticket created by customer.' => '', 'Ticket is closed successful.' => '', 'Ticket is closed unsuccessful.' => '', 'Open tickets.' => '', 'Customer removed ticket.' => '', 'Ticket is pending for agent reminder.' => '', 'Ticket is pending for automatic close.' => '', 'State for merged tickets.' => '', 'system standard salutation (en)' => '', 'Standard Salutation.' => '', 'system standard signature (en)' => '', 'Standard Signature.' => '', 'Standard Address.' => '', 'Follow-ups for closed tickets are possible. Ticket will be reopened.' => '', 'Follow-ups for closed tickets are not possible. No new ticket will be created.' => '', 'new ticket' => '', 'Follow-ups for closed tickets are not possible. A new ticket will be created..' => '', 'Postmaster queue.' => '', 'All default incoming tickets.' => '', 'All junk tickets.' => '', 'All misc tickets.' => '', 'Automatic reply which will be sent out after a new ticket has been created.' => '', 'Automatic reject which will be sent out after a follow-up has been rejected (in case queue follow-up option is "reject").' => '', 'Automatic confirmation which is sent out after a follow-up has been received for a ticket (in case queue follow-up option is "possible").' => '', 'Automatic response which will be sent out after a follow-up has been rejected and a new ticket has been created (in case queue follow-up option is "new ticket").' => '', 'Auto remove will be sent out after a customer removed the request.' => '', 'default reply (after new ticket has been created)' => '', 'default reject (after follow-up and rejected of a closed ticket)' => '', 'default follow-up (after a ticket follow-up has been added)' => '', 'default reject/new ticket created (after closed follow-up with new ticket creation)' => '', 'Unclassified' => '', 'tmp_lock' => '', 'email-notification-ext' => '', 'email-notification-int' => '', 'Ticket create notification' => '', 'You will receive a notification each time a new ticket is created in one of your "My Queues" or "My Services".' => '', 'Ticket follow-up notification (unlocked)' => '', 'You will receive a notification if a customer sends a follow-up to an unlocked ticket which is in your "My Queues" or "My Services".' => '', 'Ticket follow-up notification (locked)' => '', 'You will receive a notification if a customer sends a follow-up to a locked ticket of which you are the ticket owner or responsible.' => '', 'You will receive a notification as soon as a ticket owned by you is automatically unlocked.' => '', 'Ticket owner update notification' => '', 'Ticket responsible update notification' => '', 'Ticket new note notification' => '', 'Ticket queue update notification' => '', 'You will receive a notification if a ticket is moved into one of your "My Queues".' => '', 'Ticket pending reminder notification (locked)' => '', 'Ticket pending reminder notification (unlocked)' => '', 'Ticket escalation notification' => '', 'Ticket escalation warning notification' => '', 'Ticket service update notification' => '', 'You will receive a notification if a ticket\'s service is changed to one of your "My Services".' => '', # SysConfig ' Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can\'t be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team ' => '', ' (work units)' => '', '"%s" notification was sent to "%s" by "%s".' => '', '"Slim" skin which tries to save screen space for power users.' => '', '%s' => 'Lịch sử::Khác', '%s time unit(s) accounted. Now total %s time unit(s).' => 'Lịch sử::Giải thích thời gian', '(UserLogin) Firstname Lastname' => '', '(UserLogin) Lastname Firstname' => '', '(UserLogin) Lastname, Firstname' => '', '*** out of office until %s (%s d left) ***' => '', '100 (Expert)' => '', '200 (Advanced)' => '', '300 (Beginner)' => '', 'A TicketWatcher Module.' => '', 'A Website' => '', 'A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.' => '', 'A picture' => '', 'ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).' => '', 'Access Control Lists (ACL)' => '', 'AccountedTime' => '', 'Activates a blinking mechanism of the queue that contains the oldest ticket.' => '', 'Activates lost password feature for agents, in the agent interface.' => '', 'Activates lost password feature for customers.' => '', 'Activates support for customer groups.' => '', 'Activates the article filter in the zoom view to specify which articles should be shown.' => '', 'Activates the available themes on the system. Value 1 means active, 0 means inactive.' => '', 'Activates the ticket archive system search in the customer interface.' => '', 'Activates the ticket archive system to have a faster system by moving some tickets out of the daily scope. To search for these tickets, the archive flag has to be enabled in the ticket search.' => '', 'Activates time accounting.' => '', 'ActivityID' => '', 'Add an inbound phone call to this ticket' => '', 'Add an outbound phone call to this ticket' => '', 'Added email. %s' => 'Lịch sử::Email khách hàng', 'Added link to ticket "%s".' => 'Lịch sử::Thêm liên kết thẻ', 'Added note (%s)' => 'Lịch sử::Thêm lưu ý', 'Added subscription for user "%s".' => 'Added subscription for user "%s".', 'Address book of CustomerUser sources.' => '', 'Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.' => '', 'Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won\'t be added if the article type is email-internal.' => '', 'Adds the one time vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Adds the one time vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Adds the permanent vacation days for the indicated calendar. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Adds the permanent vacation days. Please use single digit pattern for numbers from 1 to 9 (instead of 01 - 09).' => '', 'Admin Area.' => '', 'After' => '', 'Agent Name' => '', 'Agent Name + FromSeparator + System Address Display Name' => '', 'Agent Preferences.' => '', 'Agent called customer.' => 'Lịch sử::Cuộc gọi nhân viên', 'Agent interface article notification module to check PGP.' => '', 'Agent interface article notification module to check S/MIME.' => '', 'Agent interface module to access CIC search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Agent interface module to access fulltext search via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.' => '', 'Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'AgentCustomerSearch' => '', 'AgentCustomerSearch.' => '', 'AgentUserSearch' => '', 'AgentUserSearch.' => '', 'Agents <-> Groups' => '', 'Agents <-> Roles' => '', 'All customer users of a CustomerID' => '', 'Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Allows agents to exchange the axis of a stat if they generate one.' => '', 'Allows agents to generate individual-related stats.' => '', 'Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).' => '', 'Allows choosing the next compose state for customer tickets in the customer interface.' => '', 'Allows customers to change the ticket priority in the customer interface.' => '', 'Allows customers to set the ticket SLA in the customer interface.' => '', 'Allows customers to set the ticket priority in the customer interface.' => '', 'Allows customers to set the ticket queue in the customer interface. If this is set to \'No\', QueueDefault should be configured.' => '', 'Allows customers to set the ticket service in the customer interface.' => '', 'Allows customers to set the ticket type in the customer interface. If this is set to \'No\', TicketTypeDefault should be configured.' => '', 'Allows default services to be selected also for non existing customers.' => '', 'Allows defining new types for ticket (if ticket type feature is enabled).' => '', 'Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled).' => '', 'Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".' => '', 'Allows extended search conditions in ticket search of the customer interface. With this feature you can search e. g. with this kind of conditions like "(key1&&key2)" or "(key1||key2)".' => '', 'Allows extended search conditions in ticket search of the generic agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".' => '', 'Allows having a medium format ticket overview (CustomerInfo => 1 - shows also the customer information).' => '', 'Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).' => '', 'Allows invalid agents to generate individual-related stats.' => '', 'Allows the administrators to login as other customers, via the customer user administration panel.' => '', 'Allows the administrators to login as other users, via the users administration panel.' => '', 'Allows to set a new ticket state in the move ticket screen of the agent interface.' => '', 'Always show RichText if available' => '', 'Arabic (Saudi Arabia)' => '', 'Archive state changed: "%s"' => '', 'ArticleTree' => '', 'Attachments <-> Templates' => '', 'Auto Responses <-> Queues' => 'Các trả lời tự động <-> Hàng đợi', 'AutoFollowUp sent to "%s".' => 'Lịch sử::Gửi theo dõi tự động.', 'AutoReject sent to "%s".' => 'Lịch sử::Gửi từ chối tự động.', 'AutoReply sent to "%s".' => 'Lịch sử::Gửi phản hồi tự động.', 'Automated line break in text messages after x number of chars.' => '', 'Automatically lock and set owner to current Agent after opening the move ticket screen of the agent interface.' => '', 'Automatically lock and set owner to current Agent after selecting for an Bulk Action.' => '', 'Automatically sets the owner of a ticket as the responsible for it (if ticket responsible feature is enabled). This will only work by manually actions of the logged in user. It does not work for automated actions e.g. GenericAgent, Postmaster and GenericInterface.' => '', 'Automatically sets the responsible of a ticket (if it is not set yet) after the first owner update.' => '', 'Balanced white skin by Felix Niklas (slim version).' => '', 'Balanced white skin by Felix Niklas.' => '', 'Based on global RichText setting' => '', 'Basic fulltext index settings. Execute "bin/otrs.Console.pl Maint::Ticket::FulltextIndexRebuild" in order to generate a new index.' => '', 'Blocks all the incoming emails that do not have a valid ticket number in subject with From: @example.com address.' => '', 'Bounced to "%s".' => 'Lịch sử::Từ bỏ', 'Builds an article index right after the article\'s creation.' => '', 'Bulgarian' => '', 'CMD example setup. Ignores emails where external CMD returns some output on STDOUT (email will be piped into STDIN of some.bin).' => '', 'Cache time in seconds for agent authentication in the GenericInterface.' => '', 'Cache time in seconds for customer authentication in the GenericInterface.' => '', 'Cache time in seconds for the DB ACL backend.' => '', 'Cache time in seconds for the DB process backend.' => '', 'Cache time in seconds for the SSL certificate attributes.' => '', 'Cache time in seconds for the ticket process navigation bar output module.' => '', 'Cache time in seconds for the web service config backend.' => '', 'Catalan' => '', 'Change password' => '', 'Change queue!' => '', 'Change the customer for this ticket' => '', 'Change the free fields for this ticket' => '', 'Change the priority for this ticket' => '', 'Change the responsible for this ticket' => '', 'Changed priority from "%s" (%s) to "%s" (%s).' => 'Lịch sử::Cập nhật ưu tiên', 'Changes the owner of tickets to everyone (useful for ASP). Normally only agent with rw permissions in the queue of the ticket will be shown.' => '', 'Checkbox' => '', 'Checks if an E-Mail is a followup to an existing ticket by searching the subject for a valid ticket number.' => '', 'Checks the SystemID in ticket number detection for follow-ups (use "No" if SystemID has been changed after using the system).' => '', 'Checks the availability of OTRS Business Solution™ for this system.' => '', 'Checks the entitlement status of OTRS Business Solution™.' => '', 'Chinese (Simplified)' => '', 'Chinese (Traditional)' => '', 'Choose for which kind of ticket changes you want to receive notifications.' => '', 'Closed tickets (customer user)' => '', 'Closed tickets (customer)' => '', 'Cloud Services' => '', 'Cloud service admin module registration for the transport layer.' => '', 'Collect support data for asynchronous plug-in modules.' => '', 'Column ticket filters for Ticket Overviews type "Small".' => '', 'Columns that can be filtered in the escalation view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the locked view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the queue view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the responsible view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the service view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the status view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the ticket search result view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Columns that can be filtered in the watch view of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note: Only Ticket attributes, Dynamic Fields (DynamicField_NameX) and Customer attributes (e.g. CustomerUserPhone, CustomerCompanyName, ...) are allowed.' => '', 'Comment for new history entries in the customer interface.' => '', 'Comment2' => '', 'Communication' => '', 'Company Status' => '', 'Company Tickets.' => '', 'Company name which will be included in outgoing emails as an X-Header.' => '', 'Compat module for AgentZoom to AgentTicketZoom.' => '', 'Complex' => '', 'Configure Processes.' => '', 'Configure and manage ACLs.' => '', 'Configure any additional readonly mirror databases that you want to use.' => '', 'Configure sending of support data to OTRS Group for improved support.' => '', 'Configure which screen should be shown after a new ticket has been created.' => '', 'Configure your own log text for PGP.' => '', 'Configures a default TicketDynamicField setting. "Name" defines the dynamic field which should be used, "Value" is the data that will be set, and "Event" defines the trigger event. Please check the developer manual (http://otrs.github.io/doc/), chapter "Ticket Event Module".' => '', 'Controls how to display the ticket history entries as readable values.' => '', 'Controls if CustomerID is editable in the agent interface.' => '', 'Controls if CutomerID is editable in the agent interface.' => '', 'Controls if customers have the ability to sort their tickets.' => '', 'Controls if more than one from entry can be set in the new phone ticket in the agent interface.' => '', 'Controls if the admin is allowed to import a saved system configuration in SysConfig.' => '', 'Controls if the admin is allowed to make changes to the database via AdminSelectBox.' => '', 'Controls if the ticket and article seen flags are removed when a ticket is archived.' => '', 'Converts HTML mails into text messages.' => '', 'Create New process ticket.' => '', 'Create and manage Service Level Agreements (SLAs).' => '', 'Create and manage agents.' => '', 'Create and manage attachments.' => '', 'Create and manage customer users.' => '', 'Create and manage customers.' => '', 'Create and manage dynamic fields.' => '', 'Create and manage groups.' => '', 'Create and manage queues.' => '', 'Create and manage responses that are automatically sent.' => '', 'Create and manage roles.' => '', 'Create and manage salutations.' => '', 'Create and manage services.' => '', 'Create and manage signatures.' => '', 'Create and manage templates.' => '', 'Create and manage ticket notifications.' => '', 'Create and manage ticket priorities.' => '', 'Create and manage ticket states.' => '', 'Create and manage ticket types.' => '', 'Create and manage web services.' => '', 'Create new Ticket.' => '', 'Create new email ticket and send this out (outbound).' => '', 'Create new email ticket.' => '', 'Create new phone ticket (inbound).' => '', 'Create new phone ticket.' => '', 'Create new process ticket.' => '', 'Create tickets.' => '', 'Croatian' => '', 'Custom RSS Feed' => '', 'Custom text for the page shown to customers that have no tickets yet (if you need those text translated add them to a custom translation module).' => '', 'Customer Administration' => '', 'Customer Information Center Search.' => '', 'Customer Information Center.' => '', 'Customer Ticket Print Module.' => '', 'Customer User <-> Groups' => '', 'Customer User <-> Services' => '', 'Customer User Administration' => '', 'Customer Users' => 'Người dùng khách hàng', 'Customer called us.' => 'Lịch sử::Cuộc gọi khách hàng', 'Customer item (icon) which shows the closed tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.' => '', 'Customer item (icon) which shows the open tickets of this customer as info block. Setting CustomerUserLogin to 1 searches for tickets based on login name rather than CustomerID.' => '', 'Customer preferences.' => '', 'Customer request via web.' => 'Lịch sử::Khách hàng yêu cầu web', 'Customer ticket overview' => '', 'Customer ticket search.' => '', 'Customer ticket zoom' => '', 'Customer user search' => '', 'CustomerID search' => '', 'CustomerName' => '', 'CustomerUser' => '', 'Customers <-> Groups' => '', 'Customizable stop words for fulltext index. These words will be removed from the search index.' => '', 'Czech' => '', 'Danish' => '', 'Data used to export the search result in CSV format.' => '', 'Date / Time' => '', 'Debug' => '', 'Debugs the translation set. If this is set to "Yes" all strings (text) without translations are written to STDERR. This can be helpful when you are creating a new translation file. Otherwise, this option should remain set to "No".' => '', 'Default' => '', 'Default (Slim)' => '', 'Default ACL values for ticket actions.' => '', 'Default ProcessManagement entity prefixes for entity IDs that are automatically generated.' => '', 'Default data to use on attribute for ticket search screen. Example: "TicketCreateTimePointFormat=year;TicketCreateTimePointStart=Last;TicketCreateTimePoint=2;".' => '', 'Default data to use on attribute for ticket search screen. Example: "TicketCreateTimeStartYear=2010;TicketCreateTimeStartMonth=10;TicketCreateTimeStartDay=4;TicketCreateTimeStopYear=2010;TicketCreateTimeStopMonth=11;TicketCreateTimeStopDay=3;".' => '', 'Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.' => '', 'Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.' => '', 'Default loop protection module.' => '', 'Default queue ID used by the system in the agent interface.' => '', 'Default skin for the agent interface (slim version).' => '', 'Default skin for the agent interface.' => '', 'Default skin for the customer interface.' => '', 'Default ticket ID used by the system in the agent interface.' => '', 'Default ticket ID used by the system in the customer interface.' => '', 'Default value for NameX' => '', 'Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = "complex"). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js.' => '', 'Define a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Define a mapping between variables of the customer user data (keys) and dynamic fields of a ticket (values). The purpose is to store customer user data in ticket dynamic fields. The dynamic fields must be present in the system and should be enabled for AgentTicketFreeText, so that they can be set/updated manually by the agent. They mustn\'t be enabled for AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer. If they were, they would have precedence over the automatically set values. To use this mapping, you have to also activate the next setting below.' => '', 'Define dynamic field name for end time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.' => '', 'Define dynamic field name for start time. This field has to be manually added to the system as Ticket: "Date / Time" and must be activated in ticket creation screens and/or in any other ticket action screens.' => '', 'Define the max depth of queues.' => '', 'Define the queue comment 2.' => '', 'Define the service comment 2.' => '', 'Define the sla comment 2.' => '', 'Define the start day of the week for the date picker for the indicated calendar.' => '', 'Define the start day of the week for the date picker.' => '', 'Define which columns are shown in the linked tickets widget (LinkObject::ViewMode = "complex"). Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.' => '', 'Defines a customer item, which generates a LinkedIn icon at the end of a customer info block.' => '', 'Defines a customer item, which generates a XING icon at the end of a customer info block.' => '', 'Defines a customer item, which generates a google icon at the end of a customer info block.' => '', 'Defines a customer item, which generates a google maps icon at the end of a customer info block.' => '', 'Defines a default list of words, that are ignored by the spell checker.' => '', 'Defines a filter for html output to add links behind CVE numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter for html output to add links behind MSBulletin numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter for html output to add links behind a defined string. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter for html output to add links behind bugtraq numbers. The element Image allows two input kinds. At once the name of an image (e.g. faq.png). In this case the OTRS image path will be used. The second possiblity is to insert the link to the image.' => '', 'Defines a filter to collect CVE numbers from article texts in AgentTicketZoom. The results will be displayed in a meta box next to the article. Fill in URLPreview if you would like to see a preview when moving your mouse cursor above the link element. This could be the same URL as in URL, but also an alternate one. Please note that some websites deny being displayed within an iframe (e.g. Google) and thus won\'t work with the preview mode.' => '', 'Defines a filter to process the text in the articles, in order to highlight predefined keywords.' => '', 'Defines a regular expression that excludes some addresses from the syntax check (if "CheckEmailAddresses" is set to "Yes"). Please enter a regex in this field for email addresses, that aren\'t syntactically valid, but are necessary for the system (i.e. "root@localhost").' => '', 'Defines a regular expression that filters all email addresses that should not be used in the application.' => '', 'Defines a sleep time in microseconds between tickets while they are been processed by a job.' => '', 'Defines a useful module to load specific user options or to display news.' => '', 'Defines all the X-headers that should be scanned.' => '', 'Defines all the languages that are available to the application. Specify only English names of languages here.' => '', 'Defines all the languages that are available to the application. Specify only native names of languages here.' => '', 'Defines all the parameters for the RefreshTime object in the customer preferences of the customer interface.' => '', 'Defines all the parameters for the ShownTickets object in the customer preferences of the customer interface.' => '', 'Defines all the parameters for this item in the customer preferences.' => '', 'Defines all the parameters for this item in the customer preferences. \'PasswordRegExp\' allows to match passwords against a regular expression. Define the minimum number of characters using \'PasswordMinSize\'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to \'1\'. \'PasswordMin2Characters\' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). \'PasswordNeedDigit\' controls the need of at least 1 digit (set to 0 or 1 to control).' => '', 'Defines all the parameters for this notification transport.' => '', 'Defines all the possible stats output formats.' => '', 'Defines an alternate URL, where the login link refers to.' => '', 'Defines an alternate URL, where the logout link refers to.' => '', 'Defines an alternate login URL for the customer panel..' => '', 'Defines an alternate logout URL for the customer panel.' => '', 'Defines an external link to the database of the customer (e.g. \'http://yourhost/customer.php?CID=[% Data.CustomerID %]\' or \'\').' => '', 'Defines from which ticket attributes the agent can select the result order.' => '', 'Defines how the From field from the emails (sent from answers and email tickets) should look like.' => '', 'Defines if a pre-sorting by priority should be done in the queue view.' => '', 'Defines if a pre-sorting by priority should be done in the service view.' => '', 'Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket compose screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket forward screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket free text screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket merge screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket note screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket owner screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn\'t locked yet, the ticket gets locked and the current agent will be set automatically as its owner).' => '', 'Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.' => '', 'Defines if composed messages have to be spell checked in the agent interface.' => '', 'Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.' => '', 'Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.' => '', 'Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).' => '', 'Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.' => '', 'Defines if the values for filters should be retrieved from all available tickets. If set to "Yes", only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.' => '', 'Defines if time accounting is mandatory in the agent interface. If activated, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).' => '', 'Defines if time accounting must be set to all tickets in bulk action.' => '', 'Defines out of office message template. Two string parameters (%s) available: end date and number of days left.' => '', 'Defines queues that\'s tickets are used for displaying as calendar events.' => '', 'Defines the HTTP hostname for the support data collection with the public module \'PublicSupportDataCollector\' (e.g. used from the OTRS Daemon).' => '', 'Defines the IP regular expression for accessing the local repository. You need to enable this to have access to your local repository and the package::RepositoryList is required on the remote host.' => '', 'Defines the URL CSS path.' => '', 'Defines the URL base path of icons, CSS and Java Script.' => '', 'Defines the URL image path of icons for navigation.' => '', 'Defines the URL java script path.' => '', 'Defines the URL rich text editor path.' => '', 'Defines the address of a dedicated DNS server, if necessary, for the "CheckMXRecord" look-ups.' => '', 'Defines the agent preferences key where the shared secret key is stored.' => '', 'Defines the body text for notification mails sent to agents, about new password (after using this link the new password will be sent).' => '', 'Defines the body text for notification mails sent to agents, with token about new requested password (after using this link the new password will be sent).' => '', 'Defines the body text for notification mails sent to customers, about new account.' => '', 'Defines the body text for notification mails sent to customers, about new password (after using this link the new password will be sent).' => '', 'Defines the body text for notification mails sent to customers, with token about new requested password (after using this link the new password will be sent).' => '', 'Defines the body text for rejected emails.' => '', 'Defines the calendar width in percent. Default is 95%.' => '', 'Defines the cluster node identifier. This is only used in cluster configurations where there is more than one OTRS frontend system. Note: only values from 1 to 99 are allowed.' => '', 'Defines the column to store the keys for the preferences table.' => '', 'Defines the config options for the autocompletion feature.' => '', 'Defines the config parameters of this item, to be shown in the preferences view.' => '', 'Defines the config parameters of this item, to be shown in the preferences view. \'PasswordRegExp\' allows to match passwords against a regular expression. Define the minimum number of characters using \'PasswordMinSize\'. Define if at least 2 lowercase and 2 uppercase letter characters are needed by setting the appropriate option to \'1\'. \'PasswordMin2Characters\' defines if the password needs to contain at least 2 letter characters (set to 0 or 1). \'PasswordNeedDigit\' controls the need of at least 1 digit (set to 0 or 1 to control). \'PasswordMaxLoginFailed\' allows to set an agent to invalid-temporarily if max failed logins reached.' => '', 'Defines the config parameters of this item, to be shown in the preferences view. Take care to maintain the dictionaries installed in the system in the data section.' => '', 'Defines the connections for http/ftp, via a proxy.' => '', 'Defines the customer preferences key where the shared secret key is stored.' => '', 'Defines the date input format used in forms (option or input fields).' => '', 'Defines the default CSS used in rich text editors.' => '', 'Defines the default auto response type of the article for this operation.' => '', 'Defines the default body of a note in the ticket free text screen of the agent interface.' => '', 'Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at http://otrs.github.io/doc/.' => '', 'Defines the default front-end language. All the possible values are determined by the available language files on the system (see the next setting).' => '', 'Defines the default history type in the customer interface.' => '', 'Defines the default maximum number of X-axis attributes for the time scale.' => '', 'Defines the default maximum number of statistics per page on the overview screen.' => '', 'Defines the default next state for a ticket after customer follow-up in the customer interface.' => '', 'Defines the default next state of a ticket after adding a note, in the close ticket screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket free text screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket note screen of the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.' => '', 'Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.' => '', 'Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.' => '', 'Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.' => '', 'Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.' => '', 'Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.' => '', 'Defines the default priority of new customer tickets in the customer interface.' => '', 'Defines the default priority of new tickets.' => '', 'Defines the default queue for new customer tickets in the customer interface.' => '', 'Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).' => '', 'Defines the default selection at the drop down menu for permissions (Form: Common Specification).' => '', 'Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).' => '', 'Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default sender type for tickets in the ticket zoom screen of the customer interface.' => '', 'Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).' => '', 'Defines the default shown ticket search attribute for ticket search screen.' => '', 'Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case \'X\', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: \'a text\', Dropdown: \'1\', Date/Time: \'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;\' and or \'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7\';.' => '', 'Defines the default sort criteria for all queues displayed in the queue view.' => '', 'Defines the default sort criteria for all services displayed in the service view.' => '', 'Defines the default sort order for all queues in the queue view, after priority sort.' => '', 'Defines the default sort order for all services in the service view, after priority sort.' => '', 'Defines the default spell checker dictionary.' => '', 'Defines the default state of new customer tickets in the customer interface.' => '', 'Defines the default state of new tickets.' => '', 'Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default subject for phone tickets in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default subject of a note in the ticket free text screen of the agent interface.' => '', 'Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.' => '', 'Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.' => '', 'Defines the default ticket attribute for ticket sorting in the escalation view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the locked ticket view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the responsible view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the status view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting in the watch view of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting of the ticket search result of the agent interface.' => '', 'Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.' => '', 'Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.' => '', 'Defines the default ticket next state after adding a phone note in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default ticket next state after adding a phone note in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default ticket order (after priority sort) in the escalation view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order (after priority sort) in the status view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the responsible view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the ticket locked view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the ticket search result of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order in the watch view of the agent interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.' => '', 'Defines the default ticket priority in the close ticket screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket bulk screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket free text screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket note screen of the agent interface.' => '', 'Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the default ticket priority in the ticket responsible screen of the agent interface.' => '', 'Defines the default ticket type for new customer tickets in the customer interface.' => '', 'Defines the default ticket type.' => '', 'Defines the default type for article in the customer interface.' => '', 'Defines the default type of forwarded message in the ticket forward screen of the agent interface.' => '', 'Defines the default type of the article for this operation.' => '', 'Defines the default type of the message in the email outbound screen of the agent interface.' => '', 'Defines the default type of the note in the close ticket screen of the agent interface.' => '', 'Defines the default type of the note in the ticket bulk screen of the agent interface.' => '', 'Defines the default type of the note in the ticket free text screen of the agent interface.' => '', 'Defines the default type of the note in the ticket note screen of the agent interface.' => '', 'Defines the default type of the note in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the default type of the note in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the default type of the note in the ticket phone inbound screen of the agent interface.' => '', 'Defines the default type of the note in the ticket phone outbound screen of the agent interface.' => '', 'Defines the default type of the note in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the default type of the note in the ticket responsible screen of the agent interface.' => '', 'Defines the default type of the note in the ticket zoom screen of the customer interface.' => '', 'Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.' => '', 'Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.' => '', 'Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.' => '', 'Defines the default viewable sender types of a ticket (default: customer).' => '', 'Defines the dynamic fields that are used for displaying on calendar events.' => '', 'Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be \'fetchmail\', if it is different please use a symbolic link.' => '', 'Defines the filter that processes the text in the articles, in order to highlight URLs.' => '', 'Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).' => '', 'Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.' => '', 'Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don\'t want to manage every user for these groups).' => '', 'Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).' => '', 'Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).' => '', 'Defines the history comment for the close ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the email ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the phone ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket free text screen action, which gets used for ticket history.' => '', 'Defines the history comment for the ticket note screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket owner screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket pending screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket priority screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket responsible screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.' => '', 'Defines the history comment for this operation, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the close ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the email ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the phone ticket screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket free text screen action, which gets used for ticket history.' => '', 'Defines the history type for the ticket note screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket owner screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket pending screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket phone inbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket phone outbound screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket priority screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket responsible screen action, which gets used for ticket history in the agent interface.' => '', 'Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.' => '', 'Defines the history type for this operation, which gets used for ticket history in the agent interface.' => '', 'Defines the hours and week days of the indicated calendar, to count the working time.' => '', 'Defines the hours and week days to count the working time.' => '', 'Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.' => '', 'Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.' => '', 'Defines the link type \'Normal\'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.' => '', 'Defines the link type \'ParentChild\'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.' => '', 'Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a \'Normal\' link with ticket B, then these tickets could not be additionally linked with link of a \'ParentChild\' relationship.' => '', 'Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".' => '', 'Defines the list of possible next actions on an error screen, a full path is required, then is possible to add external links if needed.' => '', 'Defines the list of types for templates.' => '', 'Defines the location to get online repository list for additional packages. The first available result will be used.' => '', 'Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.' => '', 'Defines the maximal size (in bytes) for file uploads via the browser. Warning: Setting this option to a value which is too low could cause many masks in your OTRS instance to stop working (probably any mask which takes input from the user).' => '', 'Defines the maximal valid time (in seconds) for a session id.' => '', 'Defines the maximum number of affected tickets per job.' => '', 'Defines the maximum number of pages per PDF file.' => '', 'Defines the maximum number of quoted lines to be added to responses.' => '', 'Defines the maximum number of tasks to be executed as the same time.' => '', 'Defines the maximum size (in MB) of the log file.' => '', 'Defines the maximum size in KiloByte of GenericInterface responses that get logged to the gi_debugger_entry_content table.' => '', 'Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.' => '', 'Defines the module that shows all the currently logged in agents in the agent interface.' => '', 'Defines the module that shows all the currently logged in customers in the agent interface.' => '', 'Defines the module that shows the currently logged in agents in the customer interface.' => '', 'Defines the module that shows the currently logged in customers in the customer interface.' => '', 'Defines the module to authenticate customers.' => '', 'Defines the module to display a notification if cloud services are disabled.' => '', 'Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.' => '', 'Defines the module to display a notification in the agent interface if the OTRS Daemon is not running.' => '', 'Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.' => '', 'Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.' => '', 'Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.' => '', 'Defines the module to display a notification in the agent interface, if the system is used by the admin user (normally you shouldn\'t work as admin).' => '', 'Defines the module to generate code for periodic page reloads.' => '', 'Defines the module to send emails. "Sendmail" directly uses the sendmail binary of your operating system. Any of the "SMTP" mechanisms use a specified (external) mailserver. "DoNotSendEmail" doesn\'t send emails and it is useful for test systems.' => '', 'Defines the module used to store the session data. With "DB" the frontend server can be splitted from the db server. "FS" is faster.' => '', 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.' => '', 'Defines the name of the column to store the data in the preferences table.' => '', 'Defines the name of the column to store the user identifier in the preferences table.' => '', 'Defines the name of the indicated calendar.' => '', 'Defines the name of the key for customer sessions.' => '', 'Defines the name of the session key. E.g. Session, SessionID or OTRS.' => '', 'Defines the name of the table where the user preferences are stored.' => '', 'Defines the next possible states after composing / answering a ticket in the ticket compose screen of the agent interface.' => '', 'Defines the next possible states after forwarding a ticket in the ticket forward screen of the agent interface.' => '', 'Defines the next possible states after sending a message in the email outbound screen of the agent interface.' => '', 'Defines the next possible states for customer tickets in the customer interface.' => '', 'Defines the next state of a ticket after adding a note, in the close ticket screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket bulk screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket note screen of the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Defines the next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.' => '', 'Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.' => '', 'Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.' => '', 'Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.' => '', 'Defines the number of days to keep the daemon log files.' => '', 'Defines the number of header fields in frontend modules for add and update postmaster filters. It can be up to 99 fields.' => '', 'Defines the parameters for the customer preferences table.' => '', 'Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin.' => '', 'Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin.' => '', 'Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).' => '', 'Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle bold italic proportional font in PDF documents.' => '', 'Defines the path and TTF-File to handle bold monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle bold proportional font in PDF documents.' => '', 'Defines the path and TTF-File to handle italic monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle italic proportional font in PDF documents.' => '', 'Defines the path and TTF-File to handle monospaced font in PDF documents.' => '', 'Defines the path and TTF-File to handle proportional font in PDF documents.' => '', 'Defines the path of the shown info file, that is located under Kernel/Output/HTML/Templates/Standard/CustomerAccept.tt.' => '', 'Defines the path to PGP binary.' => '', 'Defines the path to open ssl binary. It may need a HOME env ($ENV{HOME} = \'/var/lib/wwwrun\';).' => '', 'Defines the postmaster default queue.' => '', 'Defines the priority in which the information is logged and presented.' => '', 'Defines the recipient target of the phone ticket and the sender of the email ticket ("Queue" shows all queues, "System address" displays all system addresses) in the agent interface.' => '', 'Defines the recipient target of the tickets ("Queue" shows all queues, "SystemAddress" shows only the queues which are assigned to system addresses) in the customer interface.' => '', 'Defines the required permission to show a ticket in the escalation view of the agent interface.' => '', 'Defines the search limit for the stats.' => '', 'Defines the sender for rejected emails.' => '', 'Defines the separator between the agents real name and the given queue email address.' => '', 'Defines the standard permissions available for customers within the application. If more permissions are needed, you can enter them here. Permissions must be hard coded to be effective. Please ensure, when adding any of the afore mentioned permissions, that the "rw" permission remains the last entry.' => '', 'Defines the standard size of PDF pages.' => '', 'Defines the state of a ticket if it gets a follow-up and the ticket was already closed.' => '', 'Defines the state of a ticket if it gets a follow-up.' => '', 'Defines the state type of the reminder for pending tickets.' => '', 'Defines the subject for notification mails sent to agents, about new password.' => '', 'Defines the subject for notification mails sent to agents, with token about new requested password.' => '', 'Defines the subject for notification mails sent to customers, about new account.' => '', 'Defines the subject for notification mails sent to customers, about new password.' => '', 'Defines the subject for notification mails sent to customers, with token about new requested password.' => '', 'Defines the subject for rejected emails.' => '', 'Defines the system administrator\'s email address. It will be displayed in the error screens of the application.' => '', 'Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).' => '', 'Defines the target attribute in the link to external customer database. E.g. \'AsPopup PopupType_TicketAction\'.' => '', 'Defines the target attribute in the link to external customer database. E.g. \'target="cdb"\'.' => '', 'Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.' => '', 'Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.' => '', 'Defines the two-factor module to authenticate agents.' => '', 'Defines the two-factor module to authenticate customers.' => '', 'Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server\'s settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.' => '', 'Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.' => '', 'Defines the user identifier for the customer panel.' => '', 'Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).' => '', 'Defines the valid state types for a ticket.' => '', 'Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.' => '', 'Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.' => '', 'Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).' => '', 'Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).' => '', 'Defines which article sender types should be shown in the preview of a ticket.' => '', 'Defines which items are available for \'Action\' in third level of the ACL structure.' => '', 'Defines which items are available in first level of the ACL structure.' => '', 'Defines which items are available in second level of the ACL structure.' => '', 'Defines which states should be set automatically (Content), after the pending time of state (Key) has been reached.' => '', 'Defines wich article type should be expanded when entering the overview. If nothing defined, latest article will be expanded.' => '', 'Defines, which tickets of which ticket state types should not be listed in linked ticket lists.' => '', 'Delete expired cache from core modules.' => '', 'Delete expired loader cache weekly (Sunday mornings).' => '', 'Delete expired sessions.' => '', 'Deleted link to ticket "%s".' => 'Lịch sử::Xóa liên kết thẻ', 'Deletes a session if the session id is used with an invalid remote IP address.' => '', 'Deletes requested sessions if they have timed out.' => '', 'Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.' => '', 'Deploy and manage OTRS Business Solution™.' => '', 'Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.' => '', 'Determines if the statistics module may generate ticket lists.' => '', 'Determines the next possible ticket states, after the creation of a new email ticket in the agent interface.' => '', 'Determines the next possible ticket states, after the creation of a new phone ticket in the agent interface.' => '', 'Determines the next possible ticket states, for process tickets in the agent interface.' => '', 'Determines the next possible ticket states, for process tickets in the customer interface.' => '', 'Determines the next screen after new customer ticket in the customer interface.' => '', 'Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.' => '', 'Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.' => '', 'Determines the possible states for pending tickets that changed state after reaching time limit.' => '', 'Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "" shows the names of the queues and for SystemAddress " <>" shows the name and email of the recipient.' => '', 'Determines the strings that will be shown as recipient (To:) of the ticket in the customer interface. For Queue as CustomerPanelSelectionType, "" shows the names of the queues, and for SystemAddress, " <>" shows the name and email of the recipient.' => '', 'Determines the way the linked objects are displayed in each zoom mask.' => '', 'Determines which options will be valid of the recipient (phone ticket) and the sender (email ticket) in the agent interface.' => '', 'Determines which queues will be valid for ticket\'s recepients in the customer interface.' => '', 'Disable HTTP header "Content-Security-Policy" to allow loading of external script contents. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!' => '', 'Disable HTTP header "X-Frame-Options: SAMEORIGIN" to allow OTRS to be included as an IFrame in other websites. Disabling this HTTP header can be a security issue! Only disable it, if you know what you are doing!' => '', 'Disable restricted security for IFrames in IE. May be required for SSO to work in IE.' => '', 'Disables sending reminder notifications to the responsible agent of a ticket (Ticket::Responsible needs to be activated).' => '', 'Disables the communication between this system and OTRS Group servers that provides cloud services. If active, some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.' => '', 'Disables the web installer (http://yourhost.example.com/otrs/installer.pl), to prevent the system from being hijacked. If set to "No", the system can be reinstalled and the current basic configuration will be used to pre-populate the questions within the installer script. If not active, it also disables the GenericAgent, PackageManager and SQL Box.' => '', 'Display a warning and prevent search when using stop words within fulltext search.' => '', 'Display settings to override defaults for Process Tickets.' => '', 'Displays the accounted time for an article in the ticket zoom view.' => '', 'Dropdown' => '', 'Dutch stop words for fulltext index. These words will be removed from the search index.' => '', 'Dynamic Fields Checkbox Backend GUI' => '', 'Dynamic Fields Date Time Backend GUI' => '', 'Dynamic Fields Drop-down Backend GUI' => '', 'Dynamic Fields GUI' => '', 'Dynamic Fields Multiselect Backend GUI' => '', 'Dynamic Fields Overview Limit' => '', 'Dynamic Fields Text Backend GUI' => '', 'Dynamic Fields used to export the search result in CSV format.' => '', 'Dynamic fields groups for process widget. The key is the name of the group, the value contains the fields to be shown. Example: \'Key => My Group\', \'Content: Name_X, NameY\'.' => '', 'Dynamic fields limit per page for Dynamic Fields Overview' => '', 'Dynamic fields options shown in the ticket message screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required. NOTE. If you want to display these fields also in the ticket zoom of the customer interface, you have to enable them in CustomerTicketZoom###DynamicField.' => '', 'Dynamic fields options shown in the ticket reply section in the ticket zoom screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the email outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the process widget in ticket zoom screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the sidebar of the ticket zoom screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket close screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket compose screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket email screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket forward screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket free text screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket medium format overview screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket move screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket note screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket overview screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket owner screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket pending screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket phone inbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket phone outbound screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket phone screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket preview format overview screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket print screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket print screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket priority screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket responsible screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required.' => '', 'Dynamic fields shown in the ticket search overview results screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket search screen of the agent interface. Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and shown by default.' => '', 'Dynamic fields shown in the ticket search screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'Dynamic fields shown in the ticket small format overview screen of the agent interface. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.' => '', 'Dynamic fields shown in the ticket zoom screen of the customer interface. Possible settings: 0 = Disabled, 1 = Enabled.' => '', 'DynamicField' => '', 'DynamicField backend registration.' => '', 'DynamicField object registration.' => '', 'E-Mail Outbound' => '', 'Edit Customer Companies.' => '', 'Edit Customer Users.' => '', 'Edit customer company' => '', 'Email Addresses' => 'Địa chỉ email', 'Email Outbound' => '', 'Email sent to "%s".' => 'Lịch sử::Gửi trả lời', 'Email sent to customer.' => 'Lịch sử::Email nhân viên', 'Enable keep-alive connection header for SOAP responses.' => '', 'Enabled filters.' => '', 'Enables PGP support. When PGP support is enabled for signing and encrypting mail, it is HIGHLY recommended that the web server runs as the OTRS user. Otherwise, there will be problems with the privileges when accessing .gnupg folder.' => '', 'Enables S/MIME support.' => '', 'Enables customers to create their own accounts.' => '', 'Enables fetch S/MIME from CustomerUser backend support.' => '', 'Enables file upload in the package manager frontend.' => '', 'Enables or disables the caching for templates. WARNING: Do NOT disable template caching for production environments for it will cause a massive performance drop! This setting should only be disabled for debugging reasons!' => '', 'Enables or disables the debug mode over frontend interface.' => '', 'Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.' => '', 'Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.' => '', 'Enables spell checker support.' => '', 'Enables the minimal ticket counter size (if "Date" was selected as TicketNumberGenerator).' => '', 'Enables ticket bulk action feature for the agent frontend to work on more than one ticket at a time.' => '', 'Enables ticket bulk action feature only for the listed groups.' => '', 'Enables ticket responsible feature, to keep track of a specific ticket.' => '', 'Enables ticket watcher feature only for the listed groups.' => '', 'English (Canada)' => '', 'English (United Kingdom)' => '', 'English (United States)' => '', 'English stop words for fulltext index. These words will be removed from the search index.' => '', 'Enroll process for this ticket' => '', 'Enter your shared secret to enable two factor authentication.' => '', 'Escalation response time finished' => '', 'Escalation response time forewarned' => '', 'Escalation response time in effect' => '', 'Escalation solution time finished' => '', 'Escalation solution time forewarned' => '', 'Escalation solution time in effect' => '', 'Escalation update time finished' => '', 'Escalation update time forewarned' => '', 'Escalation update time in effect' => '', 'Escalation view' => '', 'EscalationTime' => '', 'Estonian' => '', 'Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate).' => '', 'Event module registration. For more performance you can define a trigger event (e. g. Event => TicketCreate). This is only possible if all Ticket dynamic fields need the same event.' => '', 'Event module that performs an update statement on TicketIndex to rename the queue name there if needed and if StaticDB is actually used.' => '', 'Event module that updates customer user search profiles if login changes.' => '', 'Event module that updates customer user service membership if login changes.' => '', 'Event module that updates customer users after an update of the Customer.' => '', 'Event module that updates tickets after an update of the Customer User.' => '', 'Event module that updates tickets after an update of the Customer.' => '', 'Events Ticket Calendar' => '', 'Execute SQL statements.' => '', 'Executes a custom command or module. Note: if module is used, function is required.' => '', 'Executes follow-up checks on In-Reply-To or References headers for mails that don\'t have a ticket number in the subject.' => '', 'Executes follow-up checks on attachment contents for mails that don\'t have a ticket number in the subject.' => '', 'Executes follow-up checks on email body for mails that don\'t have a ticket number in the subject.' => '', 'Executes follow-up checks on the raw source email for mails that don\'t have a ticket number in the subject.' => '', 'Exports the whole article tree in search result (it can affect the system performance).' => '', 'Fetch emails via fetchmail (using SSL).' => '', 'Fetch emails via fetchmail.' => '', 'Fetch incoming emails from configured mail accounts.' => '', 'Fetches packages via proxy. Overwrites "WebUserAgent::Proxy".' => '', 'File that is displayed in the Kernel::Modules::AgentInfo module, if located under Kernel/Output/HTML/Templates/Standard/AgentInfo.tt.' => '', 'Filter for debugging ACLs. Note: More ticket attributes can be added in the format e.g. .' => '', 'Filter for debugging Transitions. Note: More filters can be added in the format e.g. .' => '', 'Filter incoming emails.' => '', 'Finnish' => '', 'First Queue' => '', 'FirstLock' => '', 'FirstResponse' => '', 'FirstResponseDiffInMin' => '', 'FirstResponseInMin' => '', 'Firstname Lastname' => '', 'Firstname Lastname (UserLogin)' => '', 'FollowUp for [%s]. %s' => 'Lịch sử::Theo dõi', 'Forces encoding of outgoing emails (7bit|8bit|quoted-printable|base64).' => '', 'Forces to choose a different ticket state (from current) after lock action. Define the current state as key, and the next state after lock action as content.' => '', 'Forces to unlock tickets after being moved to another queue.' => '', 'Forwarded to "%s".' => 'Lịch sử::Chuyển tiếp.', 'French' => '', 'French (Canada)' => '', 'French stop words for fulltext index. These words will be removed from the search index.' => '', 'Frontend' => '', 'Frontend module registration (disable AgentTicketService link if Ticket Serivice feature is not used).' => '', 'Frontend module registration (disable company link if no company feature is used).' => '', 'Frontend module registration (disable ticket processes screen if no process available) for Customer.' => '', 'Frontend module registration (disable ticket processes screen if no process available).' => '', 'Frontend module registration for the agent interface.' => '', 'Frontend module registration for the customer interface.' => '', 'Frontend theme' => '', 'Full value' => '', 'Fulltext index regex filters to remove parts of the text.' => '', 'Fulltext search' => '', 'Galician' => '', 'General ticket data shown in the ticket overviews (fall-back). Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default. Note that TicketNumber can not be disabled, because it is necessary.' => '', 'Generate dashboard statistics.' => '', 'Generic Info module.' => '', 'GenericAgent' => 'Nhân viên phụ trách chung', 'GenericInterface Debugger GUI' => '', 'GenericInterface Invoker GUI' => '', 'GenericInterface Operation GUI' => '', 'GenericInterface TransportHTTPREST GUI' => '', 'GenericInterface TransportHTTPSOAP GUI' => '', 'GenericInterface Web Service GUI' => '', 'GenericInterface Webservice History GUI' => '', 'GenericInterface Webservice Mapping GUI' => '', 'GenericInterface module registration for the invoker layer.' => '', 'GenericInterface module registration for the mapping layer.' => '', 'GenericInterface module registration for the operation layer.' => '', 'GenericInterface module registration for the transport layer.' => '', 'German' => '', 'German stop words for fulltext index. These words will be removed from the search index.' => '', 'Gives end users the possibility to override the separator character for CSV files, defined in the translation files.' => '', 'Global Search Module.' => '', 'Go back' => 'Quay lại', 'Google Authenticator' => '', 'Graph: Bar Chart' => '', 'Graph: Line Chart' => '', 'Graph: Stacked Area Chart' => '', 'Greek' => '', 'HTML Reference' => '', 'HTML Reference.' => '', 'Hebrew' => '', 'Helps to extend your articles full-text search (From, To, Cc, Subject and Body search). Runtime will do full-text searches on live data (it works fine for up to 50.000 tickets). StaticDB will strip all articles and will build an index after article creation, increasing fulltext searches about 50%. To create an initial index use "bin/otrs.Console.pl Maint::Ticket::FulltextIndexRebuild".' => '', 'Hindi' => '', 'Hungarian' => '', 'If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.' => '', 'If "DB" was selected for Customer::AuthModule, a password to connect to the customer table can be specified.' => '', 'If "DB" was selected for Customer::AuthModule, a username to connect to the customer table can be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the DSN for the connection to the customer table must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the column name for the CustomerPassword in the customer table must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the crypt type of passwords must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the name of the column for the CustomerKey in the customer table must be specified.' => '', 'If "DB" was selected for Customer::AuthModule, the name of the table where your customer data should be stored must be specified.' => '', 'If "DB" was selected for SessionModule, a table in database where session data will be stored must be specified.' => '', 'If "FS" was selected for SessionModule, a directory where the session data will be stored must be specified.' => '', 'If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify (by using a RegExp) to strip parts of REMOTE_USER (e. g. for to remove trailing domains). RegExp-Note, $1 will be the new Login.' => '', 'If "HTTPBasicAuth" was selected for Customer::AuthModule, you can specify to strip leading parts of user names (e. g. for domains like example_domain\user to user).' => '', 'If "LDAP" was selected for Customer::AuthModule and if you want to add a suffix to every customer login name, specifiy it here, e. g. you just want to write the username user but in your LDAP directory exists user@domain.' => '', 'If "LDAP" was selected for Customer::AuthModule and special paramaters are needed for the Net::LDAP perl module, you can specify them here. See "perldoc Net::LDAP" for more information about the parameters.' => '', 'If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the password for this special user here.' => '', 'If "LDAP" was selected for Customer::AuthModule and your users have only anonymous access to the LDAP tree, but you want to search through the data, you can do this with a user who has access to the LDAP directory. Specify the username for this special user here.' => '', 'If "LDAP" was selected for Customer::AuthModule, the BaseDN must be specified.' => '', 'If "LDAP" was selected for Customer::AuthModule, the LDAP host can be specified.' => '', 'If "LDAP" was selected for Customer::AuthModule, the user identifier must be specified.' => '', 'If "LDAP" was selected for Customer::AuthModule, user attributes can be specified. For LDAP posixGroups use UID, for non LDAP posixGroups use full user DN.' => '', 'If "LDAP" was selected for Customer::AuthModule, you can specify access attributes here.' => '', 'If "LDAP" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can\'t be established due to network problems.' => '', 'If "LDAP" was selected for Customer::Authmodule, you can check if the user is allowed to authenticate because he is in a posixGroup, e.g. user needs to be in a group xyz to use OTRS. Specify the group, who may access the system.' => '', 'If "LDAP" was selected, you can add a filter to each LDAP query, e.g. (mail=*), (objectclass=user) or (!objectclass=computer).' => '', 'If "Radius" was selected for Customer::AuthModule, the password to authenticate to the radius host must be specified.' => '', 'If "Radius" was selected for Customer::AuthModule, the radius host must be specified.' => '', 'If "Radius" was selected for Customer::AuthModule, you can specify if the applications will stop if e. g. a connection to a server can\'t be established due to network problems.' => '', 'If "Sendmail" was selected as SendmailModule, the location of the sendmail binary and the needed options must be specified.' => '', 'If "SysLog" was selected for LogModule, a special log facility can be specified.' => '', 'If "SysLog" was selected for LogModule, a special log sock can be specified (on solaris you may need to use \'stream\').' => '', 'If "SysLog" was selected for LogModule, the charset that should be used for logging can be specified.' => '', 'If "file" was selected for LogModule, a logfile must be specified. If the file doesn\'t exist, it will be created by the system.' => '', 'If a note is added by an agent, sets the state of a ticket in the close ticket screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket bulk screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket free text screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket note screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of a ticket in the ticket responsible screen of the agent interface.' => '', 'If a note is added by an agent, sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'If a note is added by an agent, sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'If a note is added by an agent, sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'If active, none of the regular expressions may match the user\'s email address to allow registration.' => '', 'If active, one of the regular expressions has to match the user\'s email address to allow registration.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, a password must be specified.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, and authentication to the mail server is needed, an username must be specified.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.' => '', 'If any of the "SMTP" mechanisms was selected as SendmailModule, the port where your mailserver is listening for incoming connections must be specified.' => '', 'If enabled debugging information for ACLs is logged.' => '', 'If enabled debugging information for transitions is logged.' => '', 'If enabled the daemon will redirect the standard error stream to a log file.' => '', 'If enabled the daemon will redirect the standard output stream to a log file.' => '', 'If enabled, OTRS will deliver all CSS files in minified form. WARNING: If you turn this off, there will likely be problems in IE 7, because it cannot load more than 32 CSS files.' => '', 'If enabled, OTRS will deliver all JavaScript files in minified form.' => '', 'If enabled, TicketPhone and TicketEmail will be open in new windows.' => '', 'If enabled, the OTRS version tag will be removed from the Webinterface, the HTTP headers and the X-Headers of outgoing mails. NOTE: If you change this option, please make sure to delete the cache.' => '', 'If enabled, the customer can search for tickets in all services (regardless what services are assigned to the customer).' => '', 'If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.' => '', 'If enabled, the first level of the main menu opens on mouse hover (instead of click only).' => '', 'If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email\'s from address instead of an empty envelope sender (required in certain mail server configurations).' => '', 'If set, this address is used as envelope sender header in outgoing notifications. If no address is specified, the envelope sender header is empty (unless SendmailNotificationEnvelopeFrom::FallbackToEmailFrom is set).' => '', 'If set, this address is used as envelope sender in outgoing messages (not notifications - see below). If no address is specified, the envelope sender is equal to queue e-mail address.' => '', 'If this option is enabled, then the decrypted data will be stored in the database if they are displayed in AgentTicketZoom.' => '', 'If this option is set to \'Yes\', tickets created via the web interface, via Customers or Agents, will receive an autoresponse if configured. If this option is set to \'No\', no autoresponses will be sent.' => '', 'If this regex matches, no message will be send by the autoresponder.' => '', 'If this setting is active, local modifications will not be highlighted as errors in the package manager and support data collector.' => '', 'Ignore article with system sender type for new article feature (e. g. auto responses or email notifications).' => '', 'Include tickets of subqueues per default when selecting a queue.' => '', 'Include unknown customers in ticket filter.' => '', 'Includes article create times in the ticket search of the agent interface.' => '', 'Incoming Phone Call.' => '', 'IndexAccelerator: to choose your backend TicketViewAccelerator module. "RuntimeDB" generates each queue view on the fly from ticket table (no performance problems up to approx. 60.000 tickets in total and 6.000 open tickets in the system). "StaticDB" is the most powerful module, it uses an extra ticket-index table that works like a view (recommended if more than 80.000 and 6.000 open tickets are stored in the system). Use the command "bin/otrs.Console.pl Maint::Ticket::QueueIndexRebuild" for initial index creation.' => '', 'Indonesian' => '', 'Input' => '', 'Install ispell or aspell on the system, if you want to use a spell checker. Please specify the path to the aspell or ispell binary on your operating system.' => '', 'Interface language' => '', 'It is possible to configure different skins, for example to distinguish between diferent agents, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.' => '', 'It is possible to configure different skins, for example to distinguish between diferent customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid skin on your system. Please see the example entries for the proper form of the regex.' => '', 'It is possible to configure different themes, for example to distinguish between agents and customers, to be used on a per-domain basis within the application. Using a regular expression (regex), you can configure a Key/Content pair to match a domain. The value in "Key" should match the domain, and the value in "Content" should be a valid theme on your system. Please see the example entries for the proper form of the regex.' => '', 'Italian' => '', 'Italian stop words for fulltext index. These words will be removed from the search index.' => '', 'Ivory' => '', 'Ivory (Slim)' => '', 'Japanese' => '', 'JavaScript function for the search frontend.' => '', 'Last customer subject' => '', 'Lastname Firstname' => '', 'Lastname Firstname (UserLogin)' => '', 'Lastname, Firstname' => '', 'Lastname, Firstname (UserLogin)' => '', 'Latvian' => '', 'Left' => '', 'Link Object' => 'Đối tượng liên kết', 'Link Object.' => '', 'Link agents to groups.' => '', 'Link agents to roles.' => '', 'Link attachments to templates.' => '', 'Link customer user to groups.' => '', 'Link customer user to services.' => '', 'Link queues to auto responses.' => '', 'Link roles to groups.' => '', 'Link templates to queues.' => '', 'Links 2 tickets with a "Normal" type link.' => '', 'Links 2 tickets with a "ParentChild" type link.' => '', 'List of CSS files to always be loaded for the agent interface.' => '', 'List of CSS files to always be loaded for the customer interface.' => '', 'List of JS files to always be loaded for the agent interface.' => '', 'List of JS files to always be loaded for the customer interface.' => '', 'List of all CustomerCompany events to be displayed in the GUI.' => '', 'List of all CustomerUser events to be displayed in the GUI.' => '', 'List of all DynamicField events to be displayed in the GUI.' => '', 'List of all Package events to be displayed in the GUI.' => '', 'List of all article events to be displayed in the GUI.' => '', 'List of all queue events to be displayed in the GUI.' => '', 'List of all ticket events to be displayed in the GUI.' => '', 'List of default Standard Templates which are assigned automatically to new Queues upon creation.' => '', 'List of responsive CSS files to always be loaded for the agent interface.' => '', 'List of responsive CSS files to always be loaded for the customer interface.' => '', 'List view' => '', 'Lithuanian' => '', 'Lock / unlock this ticket' => '', 'Locked Tickets.' => '', 'Locked ticket.' => 'Lịch sử::Khóa', 'Log file for the ticket counter.' => '', 'Logout of customer panel.' => '', 'Loop-Protection! No auto-response sent to "%s".' => 'Lịch sử::Bảo vệ vòng lặp', 'Mail Accounts' => '', 'Main menu registration.' => '', 'Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.' => '', 'Makes the application check the syntax of email addresses.' => '', 'Makes the session management use html cookies. If html cookies are disabled or if the client browser disabled html cookies, then the system will work as usual and append the session id to the links.' => '', 'Malay' => '', 'Manage OTRS Group cloud services.' => '', 'Manage PGP keys for email encryption.' => '', 'Manage POP3 or IMAP accounts to fetch email from.' => '', 'Manage S/MIME certificates for email encryption.' => '', 'Manage existing sessions.' => '', 'Manage support data.' => '', 'Manage system registration.' => '', 'Manage tasks triggered by event or time based execution.' => '', 'Mark this ticket as junk!' => '', 'Max size (in characters) of the customer information table (phone and email) in the compose screen.' => '', 'Max size (in rows) of the informed agents box in the agent interface.' => '', 'Max size (in rows) of the involved agents box in the agent interface.' => '', 'Max size of the subjects in an email reply and in some overview screens.' => '', 'Maximal auto email responses to own email-address a day (Loop-Protection).' => '', 'Maximal size in KBytes for mails that can be fetched via POP3/POP3S/IMAP/IMAPS (KBytes).' => '', 'Maximum Number of a calendar shown in a dropdown.' => '', 'Maximum length (in characters) of the dynamic field in the article of the ticket zoom view.' => '', 'Maximum length (in characters) of the dynamic field in the sidebar of the ticket zoom view.' => '', 'Maximum number of tickets to be displayed in the result of a search in the agent interface.' => '', 'Maximum number of tickets to be displayed in the result of a search in the customer interface.' => '', 'Maximum number of tickets to be displayed in the result of this operation.' => '', 'Maximum size (in characters) of the customer information table in the ticket zoom view.' => '', 'Merge this ticket and all articles into a another ticket' => '', 'Merged Ticket to .' => '', 'Miscellaneous' => '', 'Module for To-selection in new ticket screen in the customer interface.' => '', 'Module to check if arrived emails should be marked as email-internal (because of original forwarded internal email). ArticleType and SenderType define the values for the arrived email/article.' => '', 'Module to check the group permissions for customer access to tickets.' => '', 'Module to check the group permissions for the access to tickets.' => '', 'Module to compose signed messages (PGP or S/MIME).' => '', 'Module to crypt composed messages (PGP or S/MIME).' => '', 'Module to fetch customer users SMIME certificates of incoming messages.' => '', 'Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.' => '', 'Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => \'(.+?)@.+?\', and use () as [***] in Set =>.' => '', 'Module to filter encrypted bodies of incoming messages.' => '', 'Module to generate accounted time ticket statistics.' => '', 'Module to generate html OpenSearch profile for short ticket search in the agent interface.' => '', 'Module to generate html OpenSearch profile for short ticket search in the customer interface.' => '', 'Module to generate ticket solution and response time statistics.' => '', 'Module to generate ticket statistics.' => '', 'Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.' => '', 'Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.' => '', 'Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).' => '', 'Module to grant access to the agent responsible of a ticket.' => '', 'Module to grant access to the creator of a ticket.' => '', 'Module to grant access to the owner of a ticket.' => '', 'Module to grant access to the watcher agents of a ticket.' => '', 'Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).' => '', 'Module to use database filter storage.' => '', 'Multiselect' => '', 'My Services' => '', 'My Tickets.' => '', 'Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.' => '', 'Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.' => '', 'NameX' => '', 'Nederlands' => '', 'New Ticket [%s] created (Q=%s;P=%s;S=%s).' => 'Lịch sử::Thẻ mới [%s] (Q=%s;P=%s;S=%s).', 'New Window' => '', 'New owner is "%s" (ID=%s).' => 'Lịch sử::Cập nhật phụ trách', 'New process ticket' => '', 'New responsible is "%s" (ID=%s).' => '', 'Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.' => '', 'Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.' => '', 'None' => '', 'Norwegian' => '', 'Notification sent to "%s".' => 'Lịch sử::Gửi thông báo khách hàng', 'Number of displayed tickets' => '', 'Number of lines (per ticket) that are shown by the search utility in the agent interface.' => '', 'Number of tickets to be displayed in each page of a search result in the agent interface.' => '', 'Number of tickets to be displayed in each page of a search result in the customer interface.' => '', 'OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.' => '', 'Old: "%s" New: "%s"' => 'Lịch sử::Cập nhật trạng thái', 'Online' => '', 'Open tickets (customer user)' => '', 'Open tickets (customer)' => '', 'Option' => '', 'Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.' => '', 'Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.' => '', 'Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.' => '', 'Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.' => '', 'Out Of Office' => '', 'Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.' => '', 'Overview Escalated Tickets.' => '', 'Overview Refresh Time' => '', 'Overview of all escalated tickets.' => '', 'Overview of all open Tickets.' => '', 'Overview of all open tickets.' => '', 'Overview of customer tickets.' => '', 'PGP Key Management' => '', 'PGP Key Upload' => '', 'Package event module file a scheduler task for update registration.' => '', 'Parameters for the CreateNextMask object in the preference view of the agent interface.' => '', 'Parameters for the CustomQueue object in the preference view of the agent interface.' => '', 'Parameters for the CustomService object in the preference view of the agent interface.' => '', 'Parameters for the RefreshTime object in the preference view of the agent interface.' => '', 'Parameters for the column filters of the small ticket overview.' => '', 'Parameters for the dashboard backend of the customer company information of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the customer id status widget of the agent interface . "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the customer user list overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the new tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.' => '', 'Parameters for the dashboard backend of the open tickets overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.' => '', 'Parameters for the dashboard backend of the queue overview widget of the agent interface. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "QueuePermissionGroup" is not mandatory, queues are only listed if they belong to this permission group if you enable it. "States" is a list of states, the key is the sort order of the state in the widget. "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the running process tickets overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket escalation overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.' => '', 'Parameters for the dashboard backend of the ticket events calendar of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface . "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns. Possible settings: 0 = Disabled, 1 = Available, 2 = Enabled by default.' => '', 'Parameters for the dashboard backend of the ticket stats of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the dashboard backend of the upcoming events widget of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin.' => '', 'Parameters for the pages (in which the dynamic fields are shown) of the dynamic fields overview.' => '', 'Parameters for the pages (in which the tickets are shown) of the medium ticket overview.' => '', 'Parameters for the pages (in which the tickets are shown) of the small ticket overview.' => '', 'Parameters for the pages (in which the tickets are shown) of the ticket preview overview.' => '', 'Parameters of the example SLA attribute Comment2.' => '', 'Parameters of the example queue attribute Comment2.' => '', 'Parameters of the example service attribute Comment2.' => '', 'ParentChild' => '', 'Path for the log file (it only applies if "FS" was selected for LoopProtectionModule and it is mandatory).' => '', 'People' => '', 'Performs the configured action for each event (as an Invoker) for each configured Webservice.' => '', 'Permitted width for compose email windows.' => '', 'Permitted width for compose note windows.' => '', 'Persian' => '', 'Phone Call.' => '', 'Picture Upload' => '', 'Picture upload module.' => '', 'Picture-Upload' => '', 'Polish' => '', 'Portuguese' => '', 'Portuguese (Brasil)' => '', 'PostMaster Filters' => '', 'PostMaster Mail Accounts' => '', 'Process Management Activity Dialog GUI' => '', 'Process Management Activity GUI' => '', 'Process Management Path GUI' => '', 'Process Management Transition Action GUI' => '', 'Process Management Transition GUI' => '', 'Process Ticket.' => '', 'Process pending tickets.' => '', 'Process ticket' => '', 'ProcessID' => '', 'Protection against CSRF (Cross Site Request Forgery) exploits (for more info see http://en.wikipedia.org/wiki/Cross-site_request_forgery).' => '', 'Provides a matrix overview of the tickets per state per queue.' => '', 'Queue view' => '', 'Rebuild the ticket index for AgentTicketQueue.' => '', 'Recognize if a ticket is a follow-up to an existing ticket using an external ticket number.' => '', 'Refresh interval' => '', 'Removed subscription for user "%s".' => 'Removed subscription for user "%s".', 'Removes the ticket watcher information when a ticket is archived.' => '', 'Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be active in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.' => '', 'Replaces the original sender with current customer\'s email address on compose answer in the ticket compose screen of the agent interface.' => '', 'Reports' => '', 'Reports (OTRS Business Solution™)' => '', 'Reprocess mails from spool directory that could not be imported in the first place.' => '', 'Required permissions to change the customer of a ticket in the agent interface.' => '', 'Required permissions to use the close ticket screen in the agent interface.' => '', 'Required permissions to use the email outbound screen in the agent interface.' => '', 'Required permissions to use the ticket bounce screen in the agent interface.' => '', 'Required permissions to use the ticket compose screen in the agent interface.' => '', 'Required permissions to use the ticket forward screen in the agent interface.' => '', 'Required permissions to use the ticket free text screen in the agent interface.' => '', 'Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket note screen in the agent interface.' => '', 'Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket phone inbound screen in the agent interface.' => '', 'Required permissions to use the ticket phone outbound screen in the agent interface.' => '', 'Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Required permissions to use the ticket responsible screen in the agent interface.' => '', 'Resets and unlocks the owner of a ticket if it was moved to another queue.' => '', 'Responsible Tickets' => '', 'Responsible Tickets.' => '', 'Restores a ticket from the archive (only if the event is a state change to any open available state).' => '', 'Retains all services in listings even if they are children of invalid elements.' => '', 'Right' => '', 'Roles <-> Groups' => 'Vai trò <-> Nhóm', 'Run file based generic agent jobs (Note: module name need needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").' => '', 'Running Process Tickets' => '', 'Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.' => '', 'Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.' => '', 'Runs the system in "Demo" mode. If set to "Yes", agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.' => '', 'Russian' => '', 'S/MIME Certificate Upload' => '', 'SMS' => '', 'SMS (Short Message Service)' => '', 'Sample command output' => '', 'Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.' => '', 'Schedule a maintenance period.' => '', 'Screen' => '', 'Search Customer' => 'Tìm kiếm khách hàng', 'Search Ticket.' => '', 'Search Tickets.' => '', 'Search User' => '', 'Search backend default router.' => '', 'Search backend router.' => '', 'Search.' => '', 'Second Queue' => '', 'Select your frontend Theme.' => 'Hãy chọn giao diện mặt ngoài của bạn.', 'Selects the cache backend to use.' => '', 'Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.' => '', 'Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535). "Random" generates randomized ticket numbers in the format "SystemID.Random" (e.g. 100057866352, 103745394596).' => '', 'Send new outgoing mail from this ticket' => '', 'Send notifications to users.' => '', 'Sender type for new tickets from the customer inteface.' => '', 'Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).' => '', 'Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.' => '', 'Sends customer notifications just to the mapped customer.' => '', 'Sends registration information to OTRS group.' => '', 'Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).' => '', 'Sends the notifications which are configured in the admin interface under "Notfication (Event)".' => '', 'Serbian Cyrillic' => '', 'Serbian Latin' => '', 'Service view' => '', 'ServiceView' => '', 'Set minimum loglevel. If you select \'error\', just errors are logged. With \'debug\' you get all logging messages.' => '', 'Set sender email addresses for this system.' => '', 'Set the default height (in pixels) of inline HTML articles in AgentTicketZoom.' => '', 'Set the limit of tickets that will be executed on a single genericagent job execution.' => '', 'Set the maximum height (in pixels) of inline HTML articles in AgentTicketZoom.' => '', 'Set this to yes if you trust in all your public and private pgp keys, even if they are not certified with a trusted signature.' => '', 'Sets if SLA must be selected by the agent.' => '', 'Sets if SLA must be selected by the customer.' => '', 'Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime.' => '', 'Sets if service must be selected by the agent.' => '', 'Sets if service must be selected by the customer.' => '', 'Sets if ticket owner must be selected by the agent.' => '', 'Sets the PendingTime of a ticket to 0 if the state is changed to a non-pending state.' => '', 'Sets the age in minutes (first level) for highlighting queues that contain untouched tickets.' => '', 'Sets the age in minutes (second level) for highlighting queues that contain untouched tickets.' => '', 'Sets the configuration level of the administrator. Depending on the config level, some sysconfig options will be not shown. The config levels are in in ascending order: Expert, Advanced, Beginner. The higher the config level is (e.g. Beginner is the highest), the less likely is it that the user can accidentally configure the system in a way that it is not usable any more.' => '', 'Sets the count of articles visible in preview mode of ticket overviews.' => '', 'Sets the default article type for new email tickets in the agent interface.' => '', 'Sets the default article type for new phone tickets in the agent interface.' => '', 'Sets the default body text for notes added in the close ticket screen of the agent interface.' => '', 'Sets the default body text for notes added in the ticket move screen of the agent interface.' => '', 'Sets the default body text for notes added in the ticket note screen of the agent interface.' => '', 'Sets the default body text for notes added in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the default body text for notes added in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the default body text for notes added in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the default body text for notes added in the ticket responsible screen of the agent interface.' => '', 'Sets the default error message for the login screen on Agent and Customer interface, it\'s shown when a running system maintenance period is active.' => '', 'Sets the default link type of splitted tickets in the agent interface.' => '', 'Sets the default message for the login screen on Agent and Customer interface, it\'s shown when a running system maintenance period is active.' => '', 'Sets the default message for the notification is shown on a running system maintenance period.' => '', 'Sets the default next state for new phone tickets in the agent interface.' => '', 'Sets the default next ticket state, after the creation of an email ticket in the agent interface.' => '', 'Sets the default note text for new telephone tickets. E.g \'New ticket via call\' in the agent interface.' => '', 'Sets the default priority for new email tickets in the agent interface.' => '', 'Sets the default priority for new phone tickets in the agent interface.' => '', 'Sets the default sender type for new email tickets in the agent interface.' => '', 'Sets the default sender type for new phone ticket in the agent interface.' => '', 'Sets the default subject for new email tickets (e.g. \'email Outbound\') in the agent interface.' => '', 'Sets the default subject for new phone tickets (e.g. \'Phone call\') in the agent interface.' => '', 'Sets the default subject for notes added in the close ticket screen of the agent interface.' => '', 'Sets the default subject for notes added in the ticket move screen of the agent interface.' => '', 'Sets the default subject for notes added in the ticket note screen of the agent interface.' => '', 'Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the default subject for notes added in the ticket responsible screen of the agent interface.' => '', 'Sets the default text for new email tickets in the agent interface.' => '', 'Sets the display order of the different items in the preferences view.' => '', 'Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.' => '', 'Sets the maximum number of active agents within the timespan defined in SessionActiveTime before a prior warning will be visible for the logged in agents.' => '', 'Sets the maximum number of active agents within the timespan defined in SessionActiveTime.' => '', 'Sets the maximum number of active customers within the timespan defined in SessionActiveTime.' => '', 'Sets the maximum number of active sessions per agent within the timespan defined in SessionActiveTime.' => '', 'Sets the maximum number of active sessions per customers within the timespan defined in SessionActiveTime.' => '', 'Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.' => '', 'Sets the minutes a notification is shown for notice about upcoming system maintenance period.' => '', 'Sets the number of lines that are displayed in text messages (e.g. ticket lines in the QueueZoom).' => '', 'Sets the options for PGP binary.' => '', 'Sets the order of the different items in the customer preferences view.' => '', 'Sets the password for private PGP key.' => '', 'Sets the prefered time units (e.g. work units, hours, minutes).' => '', 'Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.' => '', 'Sets the queue in the ticket close screen of a zoomed ticket in the agent interface.' => '', 'Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.' => '', 'Sets the queue in the ticket note screen of a zoomed ticket in the agent interface.' => '', 'Sets the queue in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the queue in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the queue in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the queue in the ticket responsible screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the close ticket screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket bulk screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket free text screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket note screen of the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the responsible agent of the ticket in the ticket responsible screen of the agent interface.' => '', 'Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be activated).' => '', 'Sets the stats hook.' => '', 'Sets the system time zone (required a system with UTC as system time). Otherwise this is a diff time to the local time.' => '', 'Sets the ticket owner in the close ticket screen of the agent interface.' => '', 'Sets the ticket owner in the ticket bulk screen of the agent interface.' => '', 'Sets the ticket owner in the ticket free text screen of the agent interface.' => '', 'Sets the ticket owner in the ticket note screen of the agent interface.' => '', 'Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Sets the ticket owner in the ticket responsible screen of the agent interface.' => '', 'Sets the ticket type in the close ticket screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket bulk screen of the agent interface.' => '', 'Sets the ticket type in the ticket free text screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket note screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the ticket type in the ticket responsible screen of the agent interface (Ticket::Type needs to be activated).' => '', 'Sets the time (in seconds) a user is marked as active (minimum active time is 300 seconds).' => '', 'Sets the timeout (in seconds) for http/ftp downloads.' => '', 'Sets the timeout (in seconds) for package downloads. Overwrites "WebUserAgent::Timeout".' => '', 'Sets the user time zone per user (required a system with UTC as system time and UTC under TimeZone). Otherwise this is a diff time to the local time.' => '', 'Sets the user time zone per user based on java script / browser time zone offset feature at login time.' => '', 'Shared Secret' => '', 'Should the cache data be held in memory?' => '', 'Should the cache data be stored in the selected cache backend?' => '', 'Show a responsible selection in phone and email tickets in the agent interface.' => '', 'Show article as rich text even if rich text writing is disabled.' => '', 'Show queues even when only locked tickets are in.' => '', 'Show the current owner in the customer interface.' => '', 'Show the current queue in the customer interface.' => '', 'Show the history for this ticket' => '', 'Shows a count of icons in the ticket zoom, if the article has attachments.' => '', 'Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu that allows linking a ticket with another object in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu that allows merging tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to access the history of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to add a free text field in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to add a note in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to close a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.' => '', 'Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface.' => '', 'Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to move a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to see the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to see the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to see the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface.' => '', 'Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface.' => '', 'Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface.' => '', 'Shows a link to download article attachments in the zoom view of the article in the agent interface.' => '', 'Shows a link to see a zoomed email ticket in plain text.' => '', 'Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.' => '', 'Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the involved agents on this ticket, in the ticket responsible screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the close ticket screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket free text screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket note screen of the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket responsible screen of the agent interface.' => '', 'Shows a preview of the ticket overview (CustomerInfo => 1 - shows also Customer-Info, CustomerInfoMaxSize max. size in characters of Customer-Info).' => '', 'Shows a select of ticket attributes to order the queue view ticket list. The possible selections can be configured via \'TicketOverviewMenuSort###SortAttributes\'.' => '', 'Shows all both ro and rw queues in the queue view.' => '', 'Shows all both ro and rw tickets in the service view.' => '', 'Shows all open tickets (even if they are locked) in the escalation view of the agent interface.' => '', 'Shows all open tickets (even if they are locked) in the status view of the agent interface.' => '', 'Shows all the articles of the ticket (expanded) in the zoom view.' => '', 'Shows all the customer identifiers in a multi-select field (not useful if you have a lot of customer identifiers).' => '', 'Shows an owner selection in phone and email tickets in the agent interface.' => '', 'Shows colors for different article types in the article table.' => '', 'Shows customer history tickets in AgentTicketPhone, AgentTicketEmail and AgentTicketCustomer.' => '', 'Shows either the last customer article\'s subject or the ticket title in the small format overview.' => '', 'Shows existing parent/child queue lists in the system in the form of a tree or a list.' => '', 'Shows information on how to start OTRS Daemon' => '', 'Shows the activated ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).' => '', 'Shows the articles sorted normally or in reverse, under ticket zoom in the agent interface.' => '', 'Shows the customer user information (phone and email) in the compose screen.' => '', 'Shows the customer user\'s info in the ticket zoom view.' => '', 'Shows the message of the day (MOTD) in the agent dashboard. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually.' => '', 'Shows the message of the day on login screen of the agent interface.' => '', 'Shows the ticket history (reverse ordered) in the agent interface.' => '', 'Shows the ticket priority options in the close ticket screen of the agent interface.' => '', 'Shows the ticket priority options in the move ticket screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket bulk screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket free text screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket note screen of the agent interface.' => '', 'Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows the ticket priority options in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows the ticket priority options in the ticket responsible screen of the agent interface.' => '', 'Shows the title field in the ticket free text screen of the agent interface.' => '', 'Shows the title fields in the close ticket screen of the agent interface.' => '', 'Shows the title fields in the ticket note screen of the agent interface.' => '', 'Shows the title fields in the ticket owner screen of a zoomed ticket in the agent interface.' => '', 'Shows the title fields in the ticket pending screen of a zoomed ticket in the agent interface.' => '', 'Shows the title fields in the ticket priority screen of a zoomed ticket in the agent interface.' => '', 'Shows the title fields in the ticket responsible screen of the agent interface.' => '', 'Shows time in long format (days, hours, minutes), if set to "Yes"; or in short format (days, hours), if set to "No".' => '', 'Shows time use complete description (days, hours, minutes), if set to "Yes"; or just first letter (d, h, m), if set to "No".' => '', 'Simple' => '', 'Skin' => '', 'Slovak' => '', 'Slovenian' => '', 'Software Package Manager.' => '', 'SolutionDiffInMin' => '', 'SolutionInMin' => '', 'Some description!' => '', 'Some picture description!' => '', 'Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the queue view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the QueueID for the key and 0 or 1 for value.' => '', 'Sorts the tickets (ascendingly or descendingly) when a single queue is selected in the service view and after the tickets are sorted by priority. Values: 0 = ascending (oldest on top, default), 1 = descending (youngest on top). Use the ServiceID for the key and 0 or 1 for value.' => '', 'Spam' => '', 'Spam Assassin example setup. Ignores emails that are marked with SpamAssassin.' => '', 'Spam Assassin example setup. Moves marked mails to spam queue.' => '', 'Spanish' => '', 'Spanish (Colombia)' => '', 'Spanish (Mexico)' => '', 'Spanish stop words for fulltext index. These words will be removed from the search index.' => '', 'Specifies if an agent should receive email notification of his own actions.' => '', 'Specifies the available note types for this ticket mask. If the option is deselected, ArticleTypeDefault is used and the option is removed from the mask.' => '', 'Specifies the default article type for the ticket compose screen in the agent interface if the article type cannot be automatically detected.' => '', 'Specifies the different article types that will be used in the system.' => '', 'Specifies the different note types that will be used in the system.' => '', 'Specifies the directory to store the data in, if "FS" was selected for TicketStorageModule.' => '', 'Specifies the directory where SSL certificates are stored.' => '', 'Specifies the directory where private SSL certificates are stored.' => '', 'Specifies the email address that should be used by the application when sending notifications. The email address is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com). You can use the OTRS_CONFIG_FQDN variable as set in your configuation, or choose another email address.' => '', 'Specifies the email addresses to get notification messages from scheduler tasks.' => '', 'Specifies the group where the user needs rw permissions so that he can access the "SwitchToCustomer" feature.' => '', 'Specifies the name that should be used by the application when sending notifications. The sender name is used to build the complete display name for the notification master (i.e. "OTRS Notifications" otrs@your.example.com).' => '', 'Specifies the order in which the firstname and the lastname of agents will be displayed.' => '', 'Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).' => '', 'Specifies the path of the file for the performance log.' => '', 'Specifies the path to the converter that allows the view of Microsoft Excel files, in the web interface.' => '', 'Specifies the path to the converter that allows the view of Microsoft Word files, in the web interface.' => '', 'Specifies the path to the converter that allows the view of PDF documents, in the web interface.' => '', 'Specifies the path to the converter that allows the view of XML files, in the web interface.' => '', 'Specifies the text that should appear in the log file to denote a CGI script entry.' => '', 'Specifies user id of the postmaster data base.' => '', 'Specifies whether all storage backends should be checked when looking for attachments. This is only required for installations where some attachments are in the file system, and others in the database.' => '', 'Specify how many sub directory levels to use when creating cache files. This should prevent too many cache files being in one directory.' => '', 'Specify the channel to be used to fetch OTRS Business Solution™ updates. Warning: Development releases might not be complete, your system might experience unrecoverable errors and on extreme cases could become unresponsive!' => '', 'Specify the password to authenticate for the first mirror database.' => '', 'Specify the username to authenticate for the first mirror database.' => '', 'Spell checker.' => '', 'Standard available permissions for agents within the application. If more permissions are needed, they can be entered here. Permissions must be defined to be effective. Some other good permissions have also been provided built-in: note, close, pending, customer, freetext, move, compose, responsible, forward, and bounce. Make sure that "rw" is always the last registered permission.' => '', 'Start number for statistics counting. Every new stat increments this number.' => '', 'Starts a wildcard search of the active object after the link object mask is started.' => '', 'Stat#' => 'Thống kê số', 'Status view' => '', 'Stores cookies after the browser has been closed.' => '', 'Strips empty lines on the ticket preview in the queue view.' => '', 'Strips empty lines on the ticket preview in the service view.' => '', 'Swahili' => '', 'Swedish' => '', 'System Address Display Name' => '', 'System Maintenance' => '', 'System Request (%s).' => '', 'Target' => '', 'Templates <-> Queues' => '', 'Textarea' => '', 'Thai' => '', 'The agent skin\'s InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.' => '', 'The customer skin\'s InternalName which should be used in the customer interface. Please check the available skins in Frontend::Customer::Skins.' => '', 'The daemon registration for the scheduler cron task manager.' => '', 'The daemon registration for the scheduler future task manager.' => '', 'The daemon registration for the scheduler generic agent task manager.' => '', 'The daemon registration for the scheduler task worker.' => '', 'The divider between TicketHook and ticket number. E.g \': \'.' => '', 'The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.' => '', 'The format of the subject. \'Left\' means \'[TicketHook#:12345] Some Subject\', \'Right\' means \'Some Subject [TicketHook#:12345]\', \'None\' means \'Some Subject\' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.' => '', 'The headline shown in the customer interface.' => '', 'The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.' => '', 'The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.' => '', 'The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.' => '', 'The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.' => '', 'The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.' => '', 'The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.' => '', 'The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.' => '', 'The logo shown on top of the login box of the agent interface. The URL to the image must be relative URL to the skin image directory.' => '', 'The maximal number of articles expanded on a single page in AgentTicketZoom.' => '', 'The maximal number of articles shown on a single page in AgentTicketZoom.' => '', 'The maximum number of mails fetched at once before reconnecting to the server.' => '', 'The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.' => '', 'The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.' => '', 'This event module stores attributes from CustomerUser as DynamicFields tickets. Please see the setting above for how to configure the mapping.' => '', 'This is the default orange - black skin for the customer interface.' => '', 'This is the default orange - black skin.' => '', 'This module and its PreRun() function will be executed, if defined, for every request. This module is useful to check some user options or to display news about new applications.' => '', 'This module is part of the admin area of OTRS.' => '', 'This option defines the dynamic field in which a Process Management activity entity id is stored.' => '', 'This option defines the dynamic field in which a Process Management process entity id is stored.' => '', 'This option defines the process tickets default lock.' => '', 'This option defines the process tickets default priority.' => '', 'This option defines the process tickets default queue.' => '', 'This option defines the process tickets default state.' => '', 'This option will deny the access to customer company tickets, which are not created by the customer user.' => '', 'This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.' => '', 'This will allow the system to send text messages via SMS.' => '', 'Ticket Close.' => '', 'Ticket Compose Bounce Email.' => '', 'Ticket Compose email Answer.' => '', 'Ticket Customer.' => '', 'Ticket Forward Email.' => '', 'Ticket FreeText.' => '', 'Ticket History.' => '', 'Ticket Lock.' => '', 'Ticket Merge.' => '', 'Ticket Move.' => '', 'Ticket Note.' => '', 'Ticket Notifications' => '', 'Ticket Outbound Email.' => '', 'Ticket Owner.' => '', 'Ticket Pending.' => '', 'Ticket Print.' => '', 'Ticket Priority.' => '', 'Ticket Queue Overview' => '', 'Ticket Responsible.' => '', 'Ticket Watcher' => '', 'Ticket Zoom.' => '', 'Ticket bulk module.' => '', 'Ticket event module that triggers the escalation stop events.' => '', 'Ticket moved into Queue "%s" (%s) from Queue "%s" (%s).' => 'Lịch sử::Chuyển.', 'Ticket notifications' => '', 'Ticket overview' => '', 'Ticket plain view of an email.' => '', 'Ticket title' => '', 'Ticket zoom view.' => '', 'TicketNumber' => '', 'Tickets.' => '', 'Time in seconds that gets added to the actual time if setting a pending-state (default: 86400 = 1 day).' => '', 'Title updated: Old: "%s", New: "%s"' => '', 'To accept login information, such as an EULA or license.' => '', 'To download attachments.' => '', 'Toggles display of OTRS FeatureAddons list in PackageManager.' => '', 'Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".' => '', 'Transport selection for ticket notifications.' => '', 'Tree view' => '', 'Triggers ticket escalation events and notification events for escalation.' => '', 'Turkish' => '', 'Turns off SSL certificate validation, for example if you use a transparent HTTPS proxy. Use at your own risk!' => '', 'Turns on drag and drop for the main navigation.' => '', 'Turns on the animations used in the GUI. If you have problems with these animations (e.g. performance issues), you can turn them off here.' => '', 'Turns on the remote ip address check. It should be set to "No" if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.' => '', 'Ukrainian' => '', 'Unlock tickets that are past their unlock timeout.' => '', 'Unlock tickets whenever a note is added and the owner is out of office.' => '', 'Unlocked ticket.' => 'Lịch sử::Mở khóa', 'Update Ticket "Seen" flag if every article got seen or a new Article got created.' => '', 'Updated SLA to %s (ID=%s).' => 'Lịch sử::Cập nhật SLA "%s" (ID=%s).', 'Updated Service to %s (ID=%s).' => 'Lịch sử::Cập nhật dịch vụ.', 'Updated Type to %s (ID=%s).' => 'Lịch sử::Cập nhật loại.', 'Updated: %s' => 'Lịch sử::Đặt thời gian treo', 'Updated: %s=%s;%s=%s;%s=%s;' => 'Lịch sử::Cập nhật thẻ', 'Updates the ticket escalation index after a ticket attribute got updated.' => '', 'Updates the ticket index accelerator.' => '', 'Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).' => '', 'Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).' => '', 'UserFirstname' => '', 'UserLastname' => '', 'Uses Cc recipients in reply Cc list on compose an email answer in the ticket compose screen of the agent interface.' => '', 'Uses richtext for viewing and editing ticket notification.' => '', 'Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.' => '', 'Vietnam' => '', 'View performance benchmark results.' => '', 'Watch this ticket' => '', 'Watched Tickets.' => '', 'We are performing scheduled maintenance.' => '', 'We are performing scheduled maintenance. Login is temporarily not available.' => '', 'We are performing scheduled maintenance. We should be back online shortly.' => '', 'Web View' => '', 'When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).' => '', 'When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).' => '', 'When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.' => '', 'Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.' => '', 'Yes, but hide archived tickets' => '', 'Your email with ticket number "" is bounced to "". Contact this address for further information.' => '', 'Your queue selection of your preferred queues. You also get notified about those queues via email if enabled.' => '', 'Your service selection of your preferred services. You also get notified about those services via email if enabled.' => '', 'attachment' => '', 'debug' => '', 'error' => '', 'info' => '', 'inline' => '', 'notice' => '', }; # $$STOP$$ return; } 1;